Tracking didn't work during delivery and I had to phone when item didn't arrive on expected day, eventually arrived the next day. A little disappointed when I opened my outer packaging to find the inner packaging of my £850 purchase squashed at one end and also covered in dust. Surely a couple of minutes to inspect and clean the box before packing wouldn't be asking too much? Luckily there was no damage to the unit due to the manufacturers internal protection. Further disappointment when I unpacked to find it was fitted with a Euro plug instead of a UK 3 pin plug so I had to contact Bax Music again and am now waiting on delivery of the correct power lead before I can test my new purchase. Its the little details than can make all the difference.