Ordered a lighting bridge truss. Arrived with no physical signs of any damage to the outer packaging. Started to assemble it only to find one of the clamping knobs damaged as well as one of the top hats. Immediately emailed customer service. After a few days and no reply (seems to be the normal), had no option but to put the stand into service (was bought for a job), and with no where to store the cardboard boxes, they were promptly put to recycling. Eventually a reply from Max -- they wanted the full thing back, just for the sake of a star knob and cap that would have fitted in a small envelope!!! Explained that the unit was now on a job and the packaging was gone, could they send just the replacement items -- was told NO!!! the full thing had to go back. What an absolute mega impact on the carbon footprint to send the very large boxes all the way back, to have a replacement one sent back out again, all for the sake of what could have been a very small box or Jiffy bag. Gave up trying to reason with Bax, and ordered replacements from Amazon. £9 for 12 of them!!. This is not the first time this has happened with stands from them. Will think seriously about ordering again due to poor customer service, considering the amount I have spent with them over the past couple of years.