Very poor customer service….at best they are incompetent and really they should not sell outside the EU if they can’t fulfil they customer commitments First I'll start by saying that I have made a couple of orders through Deporvillage, with the first one everything went well and I was actually very impressed with the delivery speed (1 week to Australia). However things took a different turn with my second order when I needed to return it. I sent the parcel back on 24/03/2021 following all the instructions provided, unfortunately the parcel got held by the Spanish customs, they contacted me, it was in Spanish but with my limited Spanish and the use of Google Translate I was able to ascertain that they needed additional documentation to prove it was a return. I try to send the original invoice but someone with a Spanish ID number needed to create an account, so I contacted Deporvillage and they assure me and I quote 'we are working with our responsible on transportation to free this package'. This went on for 2.5 month of back and forth with Deporvillage and every time they told me they were working on it, at one stage they even said and I quote again 'If by any chance your package is returned back to you, no worries, we will proceed with a pick up at our own expense'. Nothing happened, then after 2.5 month the Spanish customs decided to send the parcel back to me which I have received on 12/07/2021, more than 3.5 months since I originally sent it back. Now Deporvillage is ignoring their earlier commitment of getting the parcel picked up and they customer service people don't bother to read my queries as they keep replying with information that is only relevant to UK customers. As I mentioned earlier I had followed their instructions when sending the parcel back so I feel it is their responsibility, but it looks like I have to pay for the return a second time and hope it will clear the Spanish custom if I stick the invoice on the parcel…