I am writing to express my extreme dissatisfaction and frustration with the abysmal service I have received from your company. I placed an order for a birthday gift to be delivered to Srinagar, with the promised delivery date between 9 am to 9 pm on 15th Feb. It's currently 16th Feb, and the order has not been delivered. I have been diligently following up since morning, and the responses from your executives, especially Mr. Sanjeev Kumar (Supervisor) and Mr. Deepak Kumar (Manager) in the Gurgaon division, have been nothing short of unacceptable. Instead of providing a solution or actively addressing the issue, I have been met with cold and indifferent apologies. Furthermore, the excuse that you are unable to provide the contact details of the courier person is utterly ridiculous. My friend's birthday was on the 15th of Feb, and the estimated delivery date, as per your app (screenshot attached), was also 15th Feb. I placed a prepaid order with the expectation that it would be delivered on time. I demand an immediate and satisfactory resolution to this matter. The service provided by Ferns and Petals has been nothing short of pathetic, and the lack of accountability and urgency from your team is appalling. I insist that the courier be delivered today, and I expect to be compensated for the undue stress and inconvenience caused. If this matter is not addressed promptly and effectively, I will have no choice but to escalate this issue through social media and consumer rights platforms to bring attention to the unacceptable service standards of Ferns and Petals.