I wish there is "no star" option, I call in and obtain the PIN for my account, which I would like to transfer to another carrier. (it is due to the reception is bad so bad, and every phone call got cut off in 45 sec). The customer service Nad Dejano with employee # 30157 is answering my phone the first time and told me I will need what is my last time of payment and PUK # . I got all the information look up and call back again . I have to wait another half an hours to get my phone to answer . They said they will need the most calling number , which will need to be 5 X a day and 30 scs at least. (Now a day, who will call people 5 X a day ) . I will them all the information I have and they still said cannot proof i am the owner of the account. since i didn't make a phone call of the same number 5X a days. I told her to transfer me to another customer service and supervisor and she refused to do so. she said she won't transfer me at all .