Hmm… where to start Obviously it is a very simple and user friendly process to sign up to, pay for, and request a pay monthly sim. Call me cynical but if this part of the process was a nightmare, you wouldn’t even go there… and they don’t want that do they… Once the sim finally arrives c/o Royal Mail (who seem to be having their own problems lately) then the ‘fun’ begins. Try to register your sim for an account… good luck cos that ain’t happening Try to complete the form to transfer your number… even more luck needed Try the online chat… pfft (rolls eyes) Try to contact customer service (which is a foreign call centre) and after 45 minutes of holding, they cut you off anyway when they go and “check your account history”, the irony of which is there is no account history because I was a brand new customer. Ha! I wish I had thought to check the reviews before I signed up but I didn’t, so let that be a lesson to me. Maybe I’m lucky, but I have honestly never come across such poor customer service before, it’s immensely frustrating. I wouldn’t even mind if they’re online forms, post order, did what they were supposed to… My old sim is back in my phone and I will be cancelling all future payments to Lyca. Buyer beware!