I would give zero stars if I could, they've completed ignored attempts to contact them. I ordered an eSim from them, received an email with a broken image; this is supposed to be the QR code to download the eSim. Tried to contact them, support not available outside of working hours, and their chatbot is worse than useless. No way to swap the eSim to a normal Sim, and no way to login to your account without a number (which you don't have unless you have the Sim). No reply to my email for 48 hours, at which point they ask for a load of superfluous information. I reply with the information requested the next working day, they should be able to find this information from the order number - I had supplied the order number, and my email address. No response, send another email, no response, try to contact them via the chat, seems to be a queue for a very long time. No response, email them asking to cancel my contract, no response. Over 2 weeks later and still no response, no eSim, no Sim, but charged for a service I'm not able to use. Next step is to report them to Ofcom, it seems like I'm not the only customer with these issues.