Worst customer service I have ever experienced. I would even go as far as saying this company is fraudulent, and I don't say this as hyperbole. I joined on one of their deals. Just after I switched, I also changed bank. Lyca then cancelled my contract with no notice. When I called up (and eventually got through to someone) they told me it was in their terms and conditions that you can't change payment methods. They absolutely refused to budge on their position and tried to make me pay over triple the amount for a worse deal. No one can realistically be asked to read the terms and conditions for everything they sign up to which is why sneaky tricks like this should be illegal. In any case, good companies would not include them. It should tell you all you need to know about Lyca: they openly and without sympathy try to extort their own customers as soon as they have them locked into a contract. When I returned to my old phone company and got my PAC code from Lyca, THEN they started offering me loads of deals and calling me up. Completely pathetic and shows exactly where their priorities are as a company - totally profit focused.