Worst customer service that I've faced. Whenever I call I feel like they didn't have much training and are very rude. From the very beginning it was a nightmare. I've got the SIM card online with £10 plan 6 months for the 20GB and paid online and when the SIM card arrived no plan was attached to it and they wanted me to pay £15 pounds to activate. I explained that I've already paid for the plan and they told me that I did not. I had my bank statement to prove it but they said it doesn't not prove it that I paid. Lucky I did a print screen when I've paid for the sim card online and sent that to them. With no apologies they activate the plan like they were doing me a favour. On my second month I top up the app with 15euros and I am charged twice. I didn't do anything about it because I didn't want to waste time again on the phone with their customer service. I've just thought, I'll use it in the next months. Everything it's fine until on my birthday I am on a call on WhatsApp and my call disconnects. I've noticed that I don't have internet and I check on the app. The 30 pounds I had on my app that was supposed to be used to renew the plan was gone. When I contacted Lycamobile they gave the excuse that I used all my data and therefore the 30pounds were used on pay as you go basis. I knew that was impossible because o rarely use the internet. When I went on the app and added all the MB that I used on the past month I only used about 4GB out of the 20GB. Also my plan was supposed to renew on that day or the day before. When I asked why my plan wasn't renew or why I didn't get a text saying that they weren't able to renew my plan ( or something on this lines ) they said they didn't know and they were going to ask another department. Few days by and today I get a text saying that someone already looked at my case and to call the call center. This call was the worst until now. They literally told me the case was close and the reason they didn't renew my plan was because it wasn't activated. When I asked why it worked or the past months and not on this one? Just told me it was because it wasn't activated in a rude way. I just wanted to understand what happened to be deactivated as it was working fine until now. Basically he told me it's close that's it. With no reply on my questions. I now don't have a plan they took 30 pounds of me. For my understanding the plan for some reason was not renewed on the system and Lyca changed my number to pay as you go and in just less than an hour my money was gone. It was an easy fix and a miss opportunity to show that they care about their customers. Instead when I ask what day did I reached the 20GB allowance? Why I wasn't notify? What day was my plan supposed to renew? Why it didn't? Why I didn't get a text if they tried to renew and they weren't able? (The money was in the account) they just reply that I used all the 20GB. It's like talking with a wall and now they just say your plan didn't renew because it wasn't active. I've already opened a dispute with my bank and hopefully they will sort it out.