The 1 star goes for the extreme delays. and the cons they are pulling. I have to admit that the jacket and shirt I bought came in good condition. Not the amazing quality you would expect from their photoshoot...but it has a good look. BUT it took 24 days to arrive instead of 3 to 4 days that their were saying. And it is not coming from the UK or germany it is coming from China!!! And although it is saying on their receipts that VAT is included I still had to pay the VAT at the post office when I received it. And my order was a jacket and a shirt that they couldn't add together so i got charged two separate VATs. Every email I sent felt like a waste of time..they respond with the same answers all the time. They will never refund you for anything. The point is that you get the impression that you are shopping from a legitimate European site of good quality stuff but you buy from a Chinese retailer and you get the equivalent treatment. I felt like they were laughing at me or cursing at me with a smile on their face. I WOULD NEVER RECOMEND THEM. They annoyed me more than any other site ever did.