Absolutely abysmal customer service: 1) sent my items to another location and would not refund me the delivery fee because it “technically arrived next day” 2) they did not initiate my refund when they said they would 3) never acknowledge their mistake and took ages to sort the issue I checked my tracking details and it showed my parcel at a completely DIFFERENT address. I paid £7 for next day delivery to my home address. When I contacted the Maniere De Voir customer services which a picture of my confirmation email showing my delivery address, they said they would not refund me the delivery charge saying that technically it did arrive BUT TO THE WRONG ADDRESS. They said “Unfortunately we are unable to refund your original delivery fee as it was delivered on time within the next day of your order as promised. We do apologise for not being able to meet this request.” I think it’s unacceptable they would say they technically delivered the service because it arrived the same day, it’s absurd. I emailed with several staff members who never once acknowledged their mistake. They then said they can send out a replacement but this will take time as they need to wait for the original parcel to get back to their warehouse. I decided I don’t want their items so I asked for a refund. They again said they could not refund the delivery charge. The parcel never made it to my house, so why should the financial onus be on me? I escalated it and they finally approved the refund. However, once I waited the 3-5 business days, there was no refund. I emailed them and they told me to speak to my bank which I did. My bank told me they were not holding any funds. I went back to Maniere De Voir and they checked again and said they had not initiated the refund. I waited the 5 business days and it finally arrived. I genuinely cannot understand how they could mess up so many times. I had ordered another parcel a day after my initial order and I returned it without opening the parcel because there is no way I’m giving my money to a business that cares so little about customers with the simple logistics of e-commerce. I’m glad I kept none of the items, vote with your money. If you have any issues, ask to “escalate the complaint” otherwise they will ignore your requests.