Appalling service, avoid it like you would, the COVID virus. Tradeinn got so many things wrong, and so little (barely) right. Bought a few items off Bikeinn (one of many entities under Tradeinn), and received the order confirmation soon after. Took all of 6 days for Bikeinn to let me know that 1 of the 2 identical items that I had ordered were unavailable, with the option to cancel the order (for either 1 or both items). On checking the order in my account (or the Bikeinn site), the status showed that the order had been shipped. There were zero responses to questions seeking clarifications on this. Following a decision to cancel the order, there was zero acknowledgement on next steps, and if I would be reimbursed. Zero, nothing, no response whatsoever. Attempts to get in touch with Bikeinn, regarding the order (and the cancellation) were made with multiple standardised responses that were exactly the same, word-for-word (I'm looking at you, Sylvester and Paul). To date (2.5 weeks since the order was confirmed), there's been no response to indicate if I would be reimbursed for the cancelled order.