I am compelled to express my extreme dissatisfaction with the plumbing services facilitated by Utility Warehouse's insurance cover. The plumber assigned to address our claim not only failed to complete the necessary repairs but also exhibited a complete lack of professionalism, leaving me with unresolved issues and a sense of frustration. We joined UW in October 2022 and never previously made a claim on our insurance policy. On 13th November 2023, we reported a blocked/slow shower drain and paid the £60 excess fee for a call out on the 14/11/2023. The engineer arrived late and bought soda crystals from the local store to pour down the drain. He then concluded that further works had to be carried out. We then had to call UW to rebook another visit for the 23/11/2023. On the 23/11/2023 the engineer arrived late again and spent 4 hours removing the drain pipes. He then said that a new part was needed and he would need to return. We did not hear anything from UW or the engineer after this. So we called UW on 02/12/2023 only to be informed that the claim was closed and the engineer would not be returning to the property as the shower is not included in the policy therefore we would need to contact another plumber. They did not even have the DECENCY to call and inform us that they were closing the claim. Not only have UW displayed a lack of professionalism, they started a job and removed pipes that were draining albeit slowly, and left all these pipes exposed without resolving the issue or putting the pipes back. So we no longer have a working en-suite shower. As a result of this, the exposed bathroom pipes now emits a disgusting sewer odour which can be smelled from the bedroom. We were also never contacted for a boiler service. So we booked an appointment for 25/11/2023 only to be told that the service could not be done on this date due to “colder weather and not being a priority”. The next available date to service our boiler is 8th January 2024! In light of this regrettable experience, I implore Utility Warehouse to reevaluate their service standards and take appropriate measures to rectify the issues I have encountered. As a customer, I find it disconcerting that a company of this stature could allow such a lapse in service, and I strongly advise potential clients to exercise caution when relying on Utility Warehouse for their insurance needs based on my unfortunate experiences, which has now lead me to consider switching to another energy supplier!