I would give them-5 stars if I could. Bought a platinum power max which is now only 4 months old the spin bar stopped working 5 weeks of having it the belt was smoking and then snapped. Had it fixed by vax issue was not down to maintenance so no charge of £40 it has broken again after 3 weeks of having it and I've asked for a full refund as the product tends to break not fit for sale or dodgy batch maybe but the poor level of customer service was horrendous
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