I received 3 items for Christmas from this company. I was disappointed and disgusted when I opened the box. Items were badly packed with just a bit of bubble wrap and paper in the box. The window decoration of large plastic snowflakes were broken in 2 places. I requested a returns label. And sent the item back using Hermes. But they are now saying that they still have not received the item back in the depot. Asking for evidence that I posted it. I have had 2 emails from 2 different people this morning. I have said that I am not bothered now for the refund in my bank. I will just accept it that this company are nothing but a Scam. Please do not buy anything from this seller. They are just cheap and trashy. Items cost a lot, but I have seen better in a few Pound shop. Please avoid this company at your peril.