Low Compensation Standards I ordered a coat online and it arrived to me ripped on the inside of the armpit. The coat also stinked of fried food very badly. The cost of this coat was 150 pounds. I contacted customer service to report the issue and the three options I was offered was 1. to return the coat and get a refund 2. to be offered a maximum of 20 pounds to repair the jacket 3. to be given 10% discount on the 150 pounds. This particular coat was out of stock for a very long time and I waited until it came back into stock. Once it was back in stock I ordered it but it arrived to me in this condition. Now is out of stock again so I cannot order it again even if I return the faulty one and get my money back. I understand that these three options I was offered by the company are following the rules of the Consumer Right Act but from a brand like Hobbs I was expecting more. It is an expensive brand so you would expect some higher standard of compensation. It seems that my compensation was even more inconvinience (return the coat back or take it for repair). The 10% discount from such a brand sounds comical. Amazon is an example of great customer service that in cases like this they will just send you the same item without having to return the faulty one and if the item is out of stock they will just refund you without expecting you to return the faulty one. I am speaking from a personal experience.