Despite how nice the clothings are, I will NEVER shop from Hobbs again! If you live in Switzerland Do NOT order it from Hobbs online. I’ve ordered a coat, a sweater and some small items. After receiving confirmation email with all the products I’ve ordered, they sent me another email telling me my coat is canceled one week later. I have to pay both delivery and import tax for the rest of the item without being asked if I still want to keep them. Ok, so I immediately informed them I wanted to cancel the rest of items because it’s not worth for me to pay the high cost of international delivery on top of the import tax. So another week passed and they only copied and pasted the same email and told me they are contacting DHL but nth happened till 2 days ago I paid for almost 50chf tax on the item that costs around 75 gbp. I am surprised why haven’t I recieved the items and today Hobbs CS told me they have got back the parcel that I’ve paid tax for!!! As if they are doing me a favor!!! All they offered is the 75gpb refund, they excluded the delivery cost I’ve paid and the Tax I have already paid. So i paid for 20gpb delivery and 50chf tax and they got back everything!!!! Their lack of communication in CS and lake of sense of responsibility is really disappointing!!!!!!! I will NEVER EVER shop from Hobbs again and I will make sure my words spread so there won’t be victims like me in Switzerland!!!!! I am hoping they will contact DHL and told them they have never delivered the parcel to me and refund the tax to me. Also I want them to refund the delivery cost back to me! It’s not only about money, it’s how they handle this simple situation and can screw up to the max point has totally shocked me! I love their coats and when you hear Hobbs, you think of the nice UK brands but now I hope they are ashamed of how they treat their cosutomers and they have totally caused me a lot of hassles from 28/9 to 12/10!!