“There is a serious problem I experienced with the address field when we create an account or when we check out.... the full transmission of the address may have left out certain components...such as unit number of recipient's home.
This is probably a technical glitch due the nature of the address field of the vendor and the address field of the courier.
As such..I think it is best to complete the full address in just one field including the zip code etc....
...and the second field can still be a repeat of the first....in this way...hopefully the courier's address field will recieve the full and complete address.
DHL did not have my complete address even though I checked my account from the vendor had my full address....resulting in a botched non delivery.
Really difficult to spot where the glitch was but anyway...I hope my suggestion can be useful.
thanks for reading.”
“Having read several adverse reviews I was somewhat nervous about using DHL to ship a watch from Japan to Spain. However the communication was outstanding and actuallly tracking my purchase added to my enjoyment. They also handled the import tax and duty very professionally. Overall a great experience, they did exactly what I expected and sometimes that needs recognition.”
“I am surprised to find so many negative reviews because, twice this week, I sent an envelope from Perth, Scotland to Hong Kong and it reached its destination exactly at the time DHL promised me. It was a BIG deal to me and twice DHL filled its promise. On top of that, I got really excited by the fantastic DHL tracking website giving me regular updates on my international letter. It may sound trivial but I cannot get over the mesmerizing technology allowing me to follow my envelope every step of the way until it lands tomorrow on the desk where it needs to be. Even the disruption in updates speak to me as I am certain it is now flying over Europe and Asia for an 11 hours flight. Silence means something good is happening.
Thank you DHL. Thank you to all the men & women making this possible. I am not taking you for granted. You have a grateful customer. Clara B. in Perth, Scotland.”
“Rodruigo from DHL in Costa Calma, went out of his way to reassure me that an inportant package i was waiting on would be looked after by him. As i fretted about the delivery, he called and texted me, telling me not to worry that he would be looking out for it. True to his word, when the package arrived he called me and made arrangements for the dricer to meet me and deliver it. His helpful, caring and courteous attitude, went a long way to assuage the fears I had. When I spoke to him, to thank him, his response was, its my job. Thank you so much Rodrigo, ensuring my package got to me in Costa Calma, Fuertaventura”
“I had amazing customer service phone call with Chloe who helped me rearrange my return and my new delivery. She was helpful and cheerful. The best customer service ever! Thank you Chloe and DHL!”
“I have just sent a small parcel of medicines to Havana, Cuba from Belarus. My relatives there have already received the package in few days. Delivery was accurate and swift. My gratefulness to DHL and its staff for their commitment during this harsh time of pandemic we are all going through.”
“Posted very important documents Monday pm; arrived in China at destination Thursday pm. Given lockdown 3 happen in between I was amazed but also deliriously happy my documents arrived ahead of estimated delivery time. This is the third time used DHL for international deliveries- every time first class! Highly recommend.”
“Just sent an envelop thru DHL LADBROOKE, in Loudoun co. VA. Very impressive customer service. Entire people I met with were very helpful and friendly. Very Highly recommended.”
“Ukraine, DHL Express delivery from the UK during COVID-19 quarantine, July 2020.
The delivery was all paid by the seller (bought the bag at Michael Kors). Perfect customer service, the parcel came in less than a week after the purchase. Even had to postpone the delivery by 3 business days. The courier came in 45 minutes after the confirmation call in the morning of delivery day.
The best service out there so far.”
“Speaking as an account holder which actually uses DHL Express for their business the service is 2nd to none and generally the services allows SMS notifications as well as e-mail, never had a problem in the 3 years been using them, speaking as a BUSINESS which uses them to deliver to customers, their rates for the Economy Select service for EU destinations is very good and I also use DHL Global, I'm not particulurly interested in using anyone else mind you”
“My review went from 1 star to 5 star and here is why....
I got the text about my parcel delivery whilst on my way to an appointment. I phoned them and got an automated service that only gave me the same information as the text. I phoned two other numbers who simply transferred me to the same number
I missed my delivery, it was brought to my address though, a neighbour told me.
I rebooked it to be collected by myself l, got a 30 minute train journey, a 15 minute bus and a 10 minute walk to the depot.
The parcel was there, only took me 5 minutes to wait, so I was already happy.
It was a large parcel and I carried it towards the bus stop.
A DHL driver passed me then came back, asked where I was going, gave me a 15 minute lift to the train station and was an absolutely lovely person with a good heart.
That made my day more than the item I actually collected lol!
We need more people like that in the world and all I ask from DHL head office is please give us a good customer service option on the phone.
Thank you once again to Jez, the driver at the Dartford depot and God's blessings to you and the family.”
“I missed my pick up yesterday 3hrs later by God’s will I pumped into a driver on my school run to question him. Upon what I do next as I missed my pick up that morning the driver took it upon his self on his break to go to my house and pick up my package. To my relief I was so impressed he was so polite. And I have never had an experience like this with any other company very impressed with DHL driver was incredibly polite happy and more than willing to make me the customer happy but got him to do that is very kind and left me feeling very happy proved there’s still good people out there’s thank you DHL for employing people with a great work ethic will defo be using again”
“I received a text message at 7.30am to say my parcel would arrive between 12.01 and 13.01. It arrived at 12.12 and brought by a very clean, smart young man who was very polite and helpful. First class service. Thank you”
“I received a text message at 7.30am to say my parcel would arrive between 12.01 and 13.01. It arrived at 12.12 and brought by a very clean, smart young man who was very polite and helpful. First class service. Thank you”
“DHL text and email you on the day before and on the morning of the delivery, you are kept informed all the time. I had two parcels delivered in two days and have nothing but praise for DHL I only wished they are the ones who deliver your passports for government but sadly they use another company. The driver was helpful courteous and pleasant, even asked did I need help in with parcel . I really would use any company that use DHL as there delivery company they are top class. Thank you DHL .”
