DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,571 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,571 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 29th April 2025

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DoorDash 1 star review on 27th April 2025

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DoorDash 1 star review on 26th April 2025

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DoorDash 1 star review on 17th April 2025

Sherri Roberts

2270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was late, the food was cold, and DoorDash's response was basically "too bad." Cancelled my subscription.”

Helpful Report

Posted 22 minutes ago

“I made many deliveries for doordash and one delivery was a cash pickup and doordash deducted all of the money for my account to pay for that dash. So I basically did that dash for nothing and the following day I doordashed for $18 and they took that as well. I will never doordash for this company ever again”

Helpful Report

Posted 1 hour ago

“Ordered and typed in my delivery address to my work because I don't have a vehicle. I paid for food and made sure it was on delivery. When food was ready it told me to go pick up my order. I contacted customer service being I needed it delivery and they tell me they can't do nothing about it and that I wouldn't be refunded for it. Yall are a bunch of scams that steal money. I will never use this company again”

Helpful Report

Posted 4 hours ago

“Ordered through door dash from a restaurant 2 miles from us that we frequently order from. Somehow the order was sent to another location of the same chain that we did not even knew existed on the other side of town. The order info on door dash gave store address that order went to as the store we expected On arrival to pick up they had no clue about order but on giving the items ordered they said that item was not done there and order must have been sent to this other location 20 minute drive across town Needless to say the food was cold and soggy by the time it came to the house”

Helpful Report

Posted 1 day ago

“I paid express and they took 20 mins longer than the quote time, so I went to cancel the order as it would be faster if I just went and picked it up myself, and they couldn't refund any money because the order had been submitted and the driver was partly en route (but the tracker shows they barely left their Oak Bay residence, so idk). Helpline useless - don't even bother. If you dare to use it, don't pay the extra for express, and be prepared to just lose money and not get your order.”

Helpful Report

Posted 1 day ago

“I was a door dasher and got my account closed for a non existing warrant!! I am so angry that places can get away with stuff like this!!”

Helpful Report

Posted 1 day ago

“Horrible this place sucks they’ve made me pay for things that were never delivered multiple times. They need to be sued”

Helpful Report

Posted 1 day ago

“IF YOU DO DOORDASH, pay attention to prices on the app and the receipt from the restaurant. I charged $16 EXTRA and customer support could never explain why the restaurant gave me free meals but the Door Dash app charged me for them. They could not provide a refund and ended the chat very rudely. I’ve been a customer since 2018 and this is the first time I have ever had this kind of experience. I believe I’ll use a different form of delivery method and never use Door Dash again.”

Helpful Report

Posted 1 day ago

“Horrible experience. Missing items. Late arrivals. Changes drivers after waiting well past posted time. Walking is a better option.”

Helpful Report

Posted 1 day ago

“I support the other reviews. I placed an order through DoorDash and they failed to deliver. The driver posted that she left the order in safe location. I have no idea where that was. I complained to DoorDash through their app and requested a credit. They responded that they investigated the matter and declined my request for the refund. I called customer care and was told they would investigate and respond within 3 hours. It’s been 2 days and no word from them. I lost $17.00. Please don’t use this company, they are crooked!!”

Helpful Report

Posted 1 day ago

“We had ordered 2 pizzas from Barros. I ordered one pizza wrong. So I drove to Barros and and ordered a pepperoni pizza. Everyone that ate the pepperoni pizza ended up with stomach problems. Barro’s was great about the issue wanted to give some of the money back. We were to get ahold of Door Dash give them the information from Barro’s . Two hours of waiting getting hung up on and transfers. Their customer service is Clown Fest. Absolutely will never use this service again.”

Helpful Report

Posted 1 day ago

“I placed a order and the restaurant said they was out of the dish I ordered to contact door dash. Door dash said the system won't allow a refund nothing they can do . That's illegal first and last time ordering”

Helpful Report

Posted 2 days ago

“Don't do Doordash!!! They don't care that your order was not complete. They won't consider giving you a discount on the delivery fee or the auto tip given to the driver even though the driver did not deliver the correct product. I highly recommend you find another means of delivery!! Their customer service is terrible!!!”

Helpful Report

Posted 2 days ago

“horrible company! My order was wrong and my driver did not answer my texts about it, I had to waste 45 mins of my time on the chat to try and get my money refunded. It still isn't refunded.”

Helpful Report

Posted 2 days ago

“Driver was completely rude. The food was an hour and a half past the window when they said it was going to be here. Obviously the food was completely cold and customer service is a complete joke and got nowhere with them. Would never use them again.”

Helpful Report

Posted 2 days ago

“They mess up your order, charge you for canceled orders and have no remorse or recourse for their mistakes or their vendor errors. Complete waste of money. Happy I canceled my subscription.”

Helpful Report

Posted 4 days ago

“I am absolutely furious. My order was not delivered completely — the driver only brought my drink and completely forgot the food. I tried calling the driver multiple times, but he refused to answer. After that, I called customer support, explained the situation, and was told I would be refunded $7.15 to my credit card and given a $5 credit on my DoorDash account as an apology. This is absolutely unacceptable. I paid $21.26 for my order, and because of the incompetence of your driver, I didn’t even get my food. Not only was my entire experience ruined, but you didn’t even refund the full amount I paid. Why should I have to cover the cost of YOUR mistakes? After this experience, I will never be ordering through DoorDash again. And you can keep your $5 — I don’t want it. I want my money back, and I want nothing to do with your service ever again.”

Helpful Report

Posted 4 days ago

“I was put on their monthly subscription which I never signed up for and charged a monthly fee which was reported to my credit card company. Even though I cancelled this unauthorized subscription I am still being charged a monthly fee which I have reported again . This company is fraudulent and taking unauthorized fees.”

Helpful Report

Posted 4 days ago

“Sunday morning we had just moved in to our new home. We were tired from all the unpacking and decided to order breakfast using DoorDash. We ended up having to place our order twice because the first order went to the wrong address. The dasher sent us a picture of the delivery but it wasn’t our house. DoorDash promptly gave us a refund and we reordered. This time we could see on the tracking that the dasher was going to the wrong address again. I called DoorDash and they were very sympathetic but didn’t have a solution to my problem. I tried calling the dasher several times but he didn’t answer his phone. When it went to voicemail the message was in Spanish, so maybe it wouldn’t have done any good because I don’t speak Spanish. DoorDash said they would review my case and make a decision about my refund. This time they decided not to give me a refund. There was no reason given for their decision. We have used DoorDash for 10 years and have always had good service.”

Helpful Report

Posted 4 days ago

“I placed an order for Freshpet dogfood from Petsmart which is refrigerated. I got my confirmation email for the time DoorDash would deliver my item. I watched the tracking and knew exactly when my item was "delivered to the front door." It was delivered, but NOT to my front door. My apt # is 311, they delivered it to 10311. You can see it in the picture. I'm disabled and can't go see if I can find it. Shouldn't need to. The driver noted on the delivery info with the pic of the door. " I left it at the frontdoor." I contacted Petsmart they gave me a refund, minus the drivers tip. Which is a crock of sh#t. Half azz the order, don't deliver to the correct customer, but still get a tip. Sure. Makes perfect sense to me. I did place another order, DoorDash did deliver this one to my address. Good thing, my boys were out of food.”

Helpful Report

Posted 4 days ago

DoorDash is rated 1.3 based on 23,571 reviews