DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,587 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,587 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food is almost never on time. You pay high prices for the food and the service. So why shouldn’t you expect quality and punctuality? Too many times my food has arrived really cold and not worth what I over paid for. The worst thing of all is when you bring it to their attention about late, cold, and it has been sitting (most likely on some dasher’s dirty floor board) for awhile they refund you %15 of what you spent. How is that even fair? It’s not…it’s robbery! I had enough of it and deleted my account.”

Helpful Report

Posted 1 day ago

“I placed an order for Jersey Mike's and doordash was the third party delivery. The driver picked up my food sent a picture and was on the way then after the time I looked I looked to check my tracking and it said the order was canceled that the address was incorrect though this is the same address I used for doordash since I've had it call customer service to see if they can contact driver to still bring me my food because the restaurant I ordered from us had to run around said he person said they couldn't contact the driver the driver wouldn't answer then I asked for his information and was given the runaround as per supervisor was hung up on now I'm waiting for another customer service representative the finished sorting out with her supervisor if I can get a credit due to the incompetence of the driver. Very very unhappy all I wanted was my sandwich”

Helpful Report

Posted 4 days ago

“In the app should be already built in that customers have to tip minimum 18% of order doordash has been screwing drivers around no wonder we are declining orders!”

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Posted 5 days ago

“I am a senior citizen. I ordered from Golden Corral in Mooresville N.C. The driver could not speak English and the person at the restaurant told him to wait till they got the potato in the box for our order that it would only be a minute. 2 drivers were there and both took off and did not tell them that they canceled. I was at home waiting. Well Golden Corral delivered our food a few hours later and did what door dash failed to do. They also at Golden Corral gave us a full refund on our card. I do not want to use door dash again. I also hear that if you do not tip good the drivers will turn down your order and go somewhere else! Bad experience!! Wanda Golden”

Helpful Report

Posted 6 days ago

“They charged my card twice saying my order was declined from my bank and then told me one of my orders did go through but I was still charged twice now I can't feed my family”

Helpful Report

Posted 6 days ago

“DoorDash service is lacking. Driver claimed they were at my door through chat. I called driver to see where he was...no answer first calls. Through chat, he sent a picture of where he dropped my food off. Have no idea where or what the picture was. Never mind that I have a code attached to my delivery. One more attempt to contact driver, someone answered but never spoke. My order was over $80. Waiting for my refund to card. This is not the first issue with DoorDash. Now I remember why I stopped using them. Note, only giving one star because I have to in order to leave a comment. Otherwise, I would give no star rating.”

Helpful Report

Posted 1 week ago

“The delivery driver delivered to the wrong address. My daughter had ordered food for us and they sent a picture of the food to my daughter but it was not a pic of our front door. I went walking outside and saw a dog sniffing at a package on my neighbors porch. I went running over and chased it off and it was my package. I rung the neighbors door bell and asked if anybody had rung their doorbell, they said no. The order was from Applebees and they refused to do anything about it.”

Helpful Report

Posted 1 week ago

“Last night I specifically paid extra to have my rolls made with brown rice, but when the order arrived there was barely any brown rice used and the rice itself was extremely mushy with no proper texture at all. I contacted DoorDash immediately for compensation, but my request was declined. I then spoke with multiple agents who assured me the issue would be reviewed and that I would receive an email update shortly. However, I have still not received any email, follow-up, or resolution regarding this matter. I paid extra for a product that was not delivered as advertised, and I expect this issue to be addressed properly. Please provide an update and an appropriate resolution as soon as possible.”

Helpful Report

Posted 1 week ago

“I was charged for an order that was never assigned a driver. I was the one that noticed that no driver had been assigned, so I called Doordash, and was told that my order was cancelled and there were no available drivers in my area. When I insisted on speaking to a supervisor because I had been charged for an order when there are no available drivers, I was place on hold for an extended period of time. When the supervisor came on line, she told me that I still had to pay for my order, but could be issued a credit for a future order or wait 5-7 days for a refund. I insisted on her telling me how a delivery service thinks they have the right to charge people when they don't have delivery drivers available. She repeated told me that they had no control of the situation. I will be further persuing this legal injustice!”

Helpful Report

Posted 1 week ago

“I had an item shipped by DashLink and even though it says delivered, I didn’t get it. Do not use companies that use DashLink for #hipping if you want to get your purchase. Terrible company”

Helpful Report

Posted 1 week ago

“Terrible service! Promote some deals that don’t exist to make you buy more. Customer service isn’t worse and totally useless. Never again, GrubHub is 300 times better. Bye forever DoorDash!”

Helpful Report

Posted 1 week ago

“DoorDash needs to stop asking customers for tips before the drivers get to the location. Too many drivers are getting tips and not caring about where they deliver the order I’ve seen too me dashers deliver food or other items to the wrong location and or wrong items they check to make sure items are correct if you want customers to leave a tip it should only be until the customer it’s to the location and after customer as checked to see if items correct don’t ask for a tip upfront until you get there dashers need to care about the job if they want tips..🤷🏾‍♀️”

Helpful Report

Posted 1 week ago

“I have been a Doordash customer since 2020. I placed an order on Tuesday 28 April. They cancelled my order and I quickly received an email saying they would refund my payment to the original payment method. I got a second email saying if the charge was on my statement, it could take 5-7 business days to be returned. They gave me my return in credits. I reached out on the Doordash app on Monday 4 May, to inquire as to why it hadn't been returned to my original payment method as stated in the email. They said I took too long to ask for it to be returned to my credit card and that they couldn't give me my money back. I sent them the email THEY sent me telling me to wait 5-7 business days and asked to speak to a supervisor. I was given some "tell them what they want to hear" clown named Nada who said it would be returned to my credit card within 24-48 hours. I called Doordash on Wednesday 6 May to ask why the money was not returned to me and removed as credits. They gave me a run around and said a supervisor would reach out to me in 24 hours. I NEVER got a call back. I just got off the phone with them again, Thursday 7 May, and another clown fed me the same speech and told me a supervisor would reach out to me. I NEVER plan on using them again.”

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Posted 1 week ago

“They don’t just get the job done; they do it with integrity and heart.”

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Posted 1 week ago

“First thing I realized was that the order for the Tiramasu was missing. I contacted Door Dash to get it resolved. Then my husband and I started to eat the 2 meals that we ordered. The fries and tater tots were completely cold. We live less than 2 miles from the restaurant so there was no reason to have cold food. I called Door Dash to get compensation for the cold food and they would not compensate me because I had already put thru the issue with the Tiramasu. LAST TIME I WILL USE DOOR DASH”

Helpful Report

Posted 1 week ago

“The restaurant i ordered from did not get the order and it was canceled. Get it together.”

Helpful Report

Posted 1 week ago

“They're thieves. They're okay with sending out wrong food and their drivers taking it forever to get to you or making pit stops and waiting for 15 minutes. $30 order and someone else got my food that I paid for pretty much and got told I cannot have my refund. I got someone else's order completely. If I could rate doordash with no stars I would”

Helpful Report

Posted 1 week ago

“I placed my order at 9:21pm. It was to be delivered by 10:06 pm. The dasher sat at the store for 20 minutes. When I contacted the dasher she/he said tge spp was no working properly and he/she said thry where now picking up a taco order. They are still at the taco place and its now 11pm. Saying my order will not arrive until 11:30pm. That's over an hour and twenty minutes past the original delivery time. Not a hsppy customer!!!”

Helpful Report

Posted 1 week ago

“Some how my H&M deliveries are 90% of the time by DoorDash. And every single time I get my package delivered to the wrong building. My complex has two buildings and it’s always delivered to the wrong one even though my address is clearly listed on my account as well as on the H&M package. Honest mistakes happen but ALL THE TIME?!!! Not to mention that I’ve called customer service about the same issue different and multiple times. Please educate your employees and drivers about doing the job correctly. It’s that simple!!”

Helpful Report

Posted 1 week ago

“When given a choice between having the order dropped off at the door or handed to me, I chose to have it handed to me. Once we thought the order was at least 30 minutes late, we discovered that it had just been dropped off by the door. Food was lukewarm at best! Lesson Learned: Don't include the tip with the order. Give the level of tip actually deserved to the driver based on the level of service received.”

Helpful Report

Posted 1 week ago

DoorDash is rated 1.3 based on 24,587 reviews