“Terrible terrible service. Override and mess up Parcelforce collections. Change labels without telling you and slow response times with awful chat support ( Someone called 'Hans' sarcastic and rude ).
My stupid mistake for using them and not Parcelforce directly. while Parcelforce apologise and will issue a full refund for non collection - Parcelmonkey wont pass on the refund and keep the money.
Avoid and use couriers directly.”
“No transparency with customs costs after parcel is sent. I booked with DHL using express, I measured the dimensions of the box with a tape measure and weighed it, yet I was charged extra on top of customs charges for not providing accurate information. It’s DHL’s words against mine, total bs, can’t prove anything. The extra cost was deducted from my credit card without my permission or any prior notification or consultation, and a vague invoice. Total scammers, beware. Do not use Parcel Monkey or DHL, they will keep pinging you, and you can’t stop them.”
“Biggest scam!! I have used them before they lost and then found my package - now they have said my package is sitting at the a depot and it is lost - but they are lying - they have no taken my shipping label away to review which i think they work with UPS as a scam”
“Awful all these good reviews must be fake. We payed for parcel monkey to return a package to amazon. Firstly amazon never recieved the package, then the company chaged more money. They will con you out of everything. DO NOT USE THEM. UNTRUSTWORTHY”
“Fake discount website, don't waste your time. You are presented with a list of different couriers and a price estimate for each (based on weight alone), so naturally you see what the cheapest one offers. After entering more package details, the estimate suddenly shoots up. So you think, maybe now one of the other couriers will be cheaper. But no matter which you pick, the estimated price is now the exact same. Waste of time.”
“Paid for an oversize item, I even over estimated weight by 4 kg. Apparently package was bigger (which is impossible as have checked manufacture specs etc) Without permission my card details were used to take out a further £100 and PM have refused to help. I ended up paying in excess of £130 (inc orriinal postage) for goods worth £100”
“DO NOT USE. Collected my parcel, stated they delivered it, but they had not delivered it. Then admitted that they lost my parcel. Played me about chronically and tricked me with the insurance claim, sending me an insurance claim form for a 3rd party, then telling me I had 48 hours to fill out another second insurance claim, which I questioned as to why. then they claimed I was too late for insurance claim. Im now having to pursue via small claims court and will report to trading standards. you have be warned. ITS A SCAM. DO NOT USE”
“Useless. They sell you the same service for a little less having removed most of the insurance value. When the idiot carriers claim a parcel is overweight and charge them they take it on the chin on your behalf and charge you without warning having no evidence to show for the claim.
Utterly useless and they are not that sharp either so are a nightmare to talk to as it's like groundhog day every day you try to resolve it.”
“Absolutely horrendous
DO NOT USE IN ANY CIRCUMSTANCES
They destroyed my personal possessions despite me requesting that they were sent to me.
Not to be trusted with any goods.
Wish I had read the reviews first.”
“Sending a package has never been such a nightmare before. I chose the function of wrapping in film, but they did not, and the box came wrinkled in the corners! They lied that the recipient refused the parcel, but the parcel did not even reach its destination. They don't want to deal with it, but shipping was expensive. I do not advise anyone and will never use their service again, I lost a lot of money”
“Do not even deserve 1 star they managed to allow the carrier to loose my parcel, then couldn't even be bothered to try locate it. Never got a refund because I had no proof of purchase, they were not new items, but still have value, because they now need to be replaced. DO NOT USE THEM, THEY ARE DODGY.”
“THEY RUINED MINE AND MY FAMILY'S CHRISTMAS1!!! + DPD
Absolutely the worst company I came acrossed! I ordered a parcel to be delivered to Czech Republic as I wanted to send some Christmas present to my family. The courier picked up my parcel on 14th December (standart delivery up to 7 days). My family didnt received any package and I never heard from them since pick up so I contacted them today (23rd December). I was told my package is shown as "parcel for return" as there was some issues and they could not send it. My question was why I wasn't contacted before and not until I contacted them we could avoid any trouble? Tomorrow is Christmas Day in my country so it's too late to send it and even though I am flying tomorrow home I cannot take the presents with me as I will receive them in like one week time as I was told by costumer service. So save yourself the trouble by hiring this company. We gonna have christmas without presents. Thank you so much Parcel Monkey UK”
“Do not ever use Parcel Monkey. They are not a reliable service. I am still waiting for a small parcel sent from the UK to Italy. That was 6 weeks ago and the tracking report just states that it arrived in delivery country. I am still waiting, and cannot see it being delivered to me by xmas, if ever!!!!!
Parcel monkey lacks a proper customer service/ customer care process. They are an extremely poor company to have dealings with. Steer clear of them as you would do with a plague virus.”
“Really poor customer service. Booked a parcel to go to Greece. Chased for three days for it to be collected, when it was, it was delivered back to me in error. ParcelMonkey have refused to refund me as having the parcel delivered to me is me using the service. No response to any emails or a complaint letter. They are not called Monkeys for nothing. please DON'T USE THEM!”
“WARNING DO NOT USE. Sent a parcel on next day delivery, a return item, it was collected a day late as they did not show up withing their own allocated timeslot. Chased my refund two weeks later to find the parcel was still in the DHL warehouse. Advised twice that they would reattempt delivery but they did not they returned the package stating that the business had closed down. This is untrue as I sent a friend to the address who took pictures. Requested a refund plus requested to claim the insurance for the cost of the items which I can no longer return as it is out of the returns date. Every message ignored. Do not use this company or DHL the service is an absolute disgrace.”
“Shipped an item 2 weeks ago to Argos collection point. Lied and said ARGOS REFUSED delivery at 8.49am when in fact they don’t open until 9am. When I contacted Argos they had no knowledge of any attempted delivery. Constantly try to wash their hands when things go wrong and lie like it’s going out of fashion. If you want to be stress free do not use this shambolic company.”
“I had to click one star to write this review, otherwise I would have given it 0 stars. I'm still waiting for my package shipped 6/16/21 to arrive. My attempts to claim the insurance have been futile.
Sometimes cheap is expensive. Never again!”
