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RAC Reviews

1.4 Rating 2,382 Reviews

10 %

of reviewers recommend RAC

Company Reviews

1.4

Based on 2,382 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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801 82 82 82

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RAC 1 star review on 16th April 2024

RAC 1 star review on 7th April 2024

RAC 1 star review on 29th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 14th February 2024

RAC 1 star review on 14th February 2024

70

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE RAC Broke down on a Wednesday evening at 8.30 pm was on the motorway M61, called the RAC they said as I was in a vulnerable position on the mway and the weather was horrendous, cold and very heavy rain. RAC said they would be there by 10pm Police came, I explained they were coming at 10. Left standing in the rain 10pm came and went I called again at 10.30 said it would now be 11.30, this came and went called again at 12am they then said it would be 1.30 am I was so cold by this point , the RAC did not care, the police came and called them but then said I needed a private company that will take me to the services for £200 After argument they agreed to pay for the private company to take me to the services, and collect me at 4.30am Got to 5am and they said it would be between 8.30 and 10.30am I then said I was feeling ill as I was still soaking wet. They then agreed to pay for a taxi but I had to leave my car there with the keys in it and they would bring my car back on the next 3-5 days !!! There is something wrong if a company can do this to people and still be in business”

Posted 1 month ago

“I pay full charge for the RAC MOT service plan and have been nothing but disappointed. Two of my bookings have gone wrong, resulting me in driving to the garage to find that the MOT booking did not go through on the garage's system. On complaining to the company, they said they could do nothing due to their own staff shortages and backlog. Staff shortages? If you have staff shortages that reduce your service, how about you reduce the amount of money I pay each month for your plan? I am disappointed and once my contract is up, I will never again return to the RAC.”

Posted 1 month ago

“Terrible experience. My grandad broke down 7pm in the evening and they didn’t arrive until 9pm the following night. RAC really shouldn’t be in business. They just subcontract all the work out and don’t have a clue what’s going on. Started off as they will be 1 hour, then not until 9am in the morning, then 11, then 1 and finally arriving at 9pm the following evening. How can you leave an OAP out on their own like that? We have had far better experiences with other larger competitors.”

Posted 1 month ago

“What a traumatic experience. Broke down on main A1M at 10.30 a.m. we were left on hard shoulder for 6 long hours. Multiple calls to RAC with false promises of recovery within 45 minutes or 60 minutes. So frustrating to be told through digital message to report online! Eventually rescued at 4.30 p.m. by lovely pick up man who had only received message at 4p.m.! Taken to local service station, another wait for 3 hours with false promises of being ‘called back’ by RAC staff. Eventually got through to an efficient RAC employee who arranged a cab to drive us home. Had to leave our car in car park with keys hidden on top of tyre. The wait of 6 hours on hard shoulder was totally unacceptable. No toilet available of course. As a couple in our late 70s we thought that having insurance with RAC would provide security. This was absolutely not the case.”

Posted 1 month ago

“This company is a fraudulent company. I had a full service where they lied on the report and then when asked for the diagnostic report they mishandled it losing the information. 227 pound to lie and prove incapable of a simple service. Don't waste your money. Customer service also making a statement of "oh sorry I'm trying not to burp down the phone". Rotten individuals.”

Posted 1 month ago

“This company shouldn't be doing recovery, when your car broke down at 1am, it takes them 8hrs++ to send a recovery. Called them at least 10 times, only when i told them i am freezing and not feeling well did they only send a taxi. 2 hours later, no taxi came. Decide to call a local taxi firm, and it came in 10mins. Really regret using rac, they are not responsible, does not even bother to rectify the situation... All they said is it's really busy out there.”

Posted 1 month ago

“Told 3 hours for tow back or up to an hour for tyre replacement . Over 2 hours later man in van turned up with his female passenger saying we can't come into the multi storey as in a van despite the fact we had said this was where we were. Dreadful service RAC and rude telephone co-or dinators . Filling in on line form when you are stranded with little internet is also ridiculous .”

Posted 1 month ago

“used 3 times each time appalling!!!! would not recommend to anyone”

Posted 1 month ago

“30 minutes to get through on phones, they want everything to be done online. Had to wait 7 hours for a mobile mechanic to attend. RAC kept changing expected arrival time. Cancelling membership.”

Posted 1 month ago

“DO NOT USE RAC DO NOT USE RAC - especially for Motorhome/ Caravan cover. We broke down 8 hours from home, vehicle wouldn't start. RAC towed us to a local garage, within 2 days the garage said they couldn't help, it needs to be towed to a Nissan specialist. We called RAC to get it towed to our home by a Nissan specialist, they said that while the car was in the garage they towed it to, it's MOT ran out (two days ago) and they cant tow a car without MOT. We can't get an MOT as the car wont start. We can't get RAC to tow as they wont without MOT. So our £26k car and motorhome (our second home) has been stranded 8 hours from home for 5 months. We're completely stuffed as we cant afford a tow. It's literally created a critical circumstance for our life and the complaints department don't care.”

Posted 1 month ago

“Waited a long time for recovery and when i was I was charged an additional £179 They took almost 3 hours and took over the road and were very noisy Very disruptive and a lot of conplaibts from neighbours I have been a customer for 13 years and receiving this invoice was very annoying as I didn’t know if the additional charge.”

Posted 1 month ago

“Impossible to get through on phones, they want everything to be done online. Had to wait 6 hours for a mobile mechanic to attend. RAC kept changing expected arrival time. Cancelling membership.”

Posted 1 month ago

“Contacted RAC at 12.10pm and was sent a link to fill in details on my mobile. Second call was to ask for £40 for a call out charge !!! Several messages came on my phone to say how busy they were. Eventually I received a call to say they were on there way to my car and gave a Teesside address an address where we had travelled from which was incorrect I had broken down at York. The driver said he would have to get in touch with the Yorkshire area office as he was based at Teesside, so I was back to square one !!! Another call came to say sorry for their mistake and that i had given the correct York address and they would be there ASAP. I had mentioned several times that we were two ladies on our own aged 77 and 86 and could they now class this problem as URGENT. When at last the RAC car mechanic turned up and looked at my car he could not do a repair so he forwarded a message on his tablet for the car to be transported back home to Teesside. When i asked if he could put on his tablet this matter was urgent we were 77/86 frozen and no toilets and said we had been waiting for hours he said " I cant do that, you just have to wait till the transporter gets here and left. The transporter came at 17.18 p.m he was from an Independent company and looked after us so well great service. Put the heater on full blast to thaw us out. So this was a terrible experience, it took from the first contact at 12.10 to 17.18 when the transporter turned up. The service was poor and mistakes were made (incorrect address) so NO I will not be using the services of the R A C ever again.”

Posted 1 month ago

“Broke down at 7.15pm. Logged call with RAC. Estimated time for 2 hours. ETA changed to 8.15pm. Changed again to 9.15pm. Changed again to 9.45pm - no sign at 9.50pm so I called them to be told, there is 8 breakdowns in front of me, even though I have already been waiting almost 3 hours. My new estimated time is 4am. Also, that was for an RAC van to attend even though I explained the car was not fixable and a lorry was required. Sending a van first is policy apparently. I was broken down in a deserted road in heavy rain and was expected to stay with car for 10+ hours and counting. My battery would have died, so I’m not sure how they planned on communicating. Eventually gave up and abandoned car. The length of wait is not acceptable but the higher issue is the continual changing of an estimated time which would have allowed me to make plans. Shocking service. I will be cancelling and making sure nobody I know joins. It’s not the first time this is happened either. Lost all trust.”

RAC 1 star review on 29th February 2024

Posted 1 month ago

“I broke down in Derby I was a passenger in my husbands car for which I am fully insured to drive I phoned RAC breakdown and was told only my other car was covered I also did not feel well and the RAC helpline man I spoke to made me feel worse This was the first time I had ever called them for anything I am 70 years old So can I say a big thank you for NOTHING I will tell all my friends and relatives never to go with RAC”

Posted 1 month ago

“Distressing situation - constantly change arrival time been waiting since 7:30 am It’s 1:40pm and now they’ve updated to 7 at night - which will probably change again Try the AA in future this is Not worth paying for a policy and is not consistent with their plan of it being within 60 minutes Seriously upset and it hasn’t even been resolved yet .”

Posted 1 month ago

“Horrible service, left 7 hours by the roadside for a patrol to turn up and say he can’t take me and the car home as he doesn’t have enough driving hours. No one looked at the car as it was a simple problem was left on a dark country road till 5am the next morning absolutely the worst service ever”

Posted 1 month ago

“Patrols are Great but the attendance time and sheer lack of communication is shocking. The last 2 times my ETA links times have jumped all over the place forward and backwards and as I had to get back to my vehicle I missed the patrol once and was running back and forth. Last night I ordered a slot 8-12 for a patrol to come out and change my battery I bought 5 weeks ago that an RAC garages confirmed it’s on its way out. My text at 7.30am said they would be with me shortly. After no communication at 11am I rang to be told 2pm now. I have to get to work ! I could’ve gone this morning had I had proper communication. It's gone right down hill, people can’t just sit around for 8 hrs waiting for the RAC when you have been given a 3 hr slot. And worse no communication !! I will be moving as soon as”

Posted 1 month ago

“I broke down last night on a deserted street in an industrial estate, I am a woman travelling alone, my sister called the RAC at 9pm but no one arrived Eventually I had to abandon the car and my sister called a taxi for me which was approximately 11:30pm We both made several calls and I was told a manager would call me back within 60 minutes and I am still waiting for the call Absolutely appalling service, unsafe practices, irresponsible behaviour Buyer beware!!!”

Posted 1 month ago

“Booked before 2pm. Could have picked another service but timeslot given as between 3-5pm. Time creeps up and up. At 6:35pm when you check again, the new ETA is between 8am - 12pm the next day. Female on her own. Helplines closed. The company is a joke.”

Posted 1 month ago

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RAC is rated 1.4 based on 2,382 reviews