Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 18,789 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only available every 2 hours. A useless display screen that should announce each stop, but doesn't. Luggage pushed to the back of the luggage compartment. I had to practically climb inside to get it. No assistance from the driver. Roundabout route. On the plus side the coach arrived on time.”

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Posted 1 year ago

“The driver of the bus who picked me up from Dublin left me to put my suitcase onto the bus because he was too busy vaping despite me being an elderly passenger with walking aids. When we got to Belfast, he again jumped off the bus to vape without helping to get the luggage off of the bus. Luckily the driver from Belfast to Dublin a week later was much more helpful and a lot friendlier.”

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Posted 1 year ago

“I felt the drivers could do with improving their customer service approach. They were both unhelpful and bordering on rude.”

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Posted 1 year ago

“delayed without informing us.”

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Posted 1 year ago

“Very unhelpful staff. Unclear where to get on at Dublin Airport. Had to change bus ,without warning 5 mins into journey in pouring rain without explanation.”

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Posted 1 year ago

“The bus was 15 minutes late.”

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Posted 1 year ago

“Driver said we were late. We were in fact 15 minutes earlier. He drove off Clayton immediately after we boarded, 15 minutes ahead of the scheduled time. We barely made it, even though we booked online and arrived 15 mins early. Who knows how many people planned on taking the 16:30 but were ditched as a result. Unreliable.”

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Posted 1 year ago

“Wi-Fi didn't work and the bus was very noisy due to the emergency door rattling. Punctuality was good and the driver was very courteous.”

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Posted 1 year ago

“Sorry to have to provide a rating of two out of five but my reasons are as follows…. 1. Unbelievable cramped seating. I am 6’ 4” and while I used to be able to “relax” and get some sleep while in transit to/from Cork/Dublin I can no longer do so . I got off you new bus exhausted and still had more travel to do. That primarily is why I will try to avoid Aircoach moving forward. 2. The connivence of purchasing a ticket on the fly was great. No it has to be done online and in advance and with little flexibility.”

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Posted 1 year ago

“I SHALL BE WRITING A FORMAL COMPLAINT UNDER SEPARATE COVER. PLEASE INFORM ME OF AN APPROPRIATE EMAIL ADDRESS TO WRITE TO.”

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Posted 1 year ago

“Coach was filthy, seat cushion beside me fell off and went flying forward. Toilet was unavailable though the smell still reeked at the back of the coach.”

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Posted 1 year ago

“The Aircoach is great - when you can get it. We used the to get to the airport but we were extremely limited by the reduced services that have been on offer since Covid. We had intended to use Aircoach upon our return, as it had advertised in the airport terminal that services run every 15 minutes. We were then advised that we would have to wait 2 hours for the next 702 bus. We obviously did not wait and instead had to get two Dublin buses back home. I would love to support Aircoach as the service on board is next to none; drivers are friendly, the bus is always punctual and it’s very comfortable. It is hard to use when the timetables are so limited”

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Posted 1 year ago

“Rude and unhelpful drivers,wouldn't use this service if there was an alternative.”

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Posted 1 year ago

“The driver was great, but the 2 hour gap between coaches for the 703 route is strange, especially when the Leopardstown bus is every 15 minutes. We had made alternative plans as a result, and only used Aircoach because our flight was delayed. It is unlikely we will use Aircoach again anytime soon, simply based on the very poor frequency of service.”

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Posted 1 year ago

Thank you so much for your feedback. We appreciate that you took the time to let us know about your experience. We apologize for having a two hour gap between coaches on the 703 route and understand that it caused you to make alternative plans. We really value our customers and would love to make this right. Are there any suggestions you might have on how we could improve on the frequency of service for the 703 route in the future?

Posted 1 year ago

“The journey itself was fine but the bus driver was disgustingly rude to one particular customer and quite rude to others including myself.”

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Posted 1 year ago

Thank you for taking the time to give us your feedback on your Aircoach experience. We apologize for the disrespect that you and other passengers received from the bus driver. We take customer happiness and satisfaction very seriously and realize how unacceptable this behavior is. We would like to know more about the specific circumstances that you encountered. Can you tell us more about what the driver said or did? We would like to understand how we can prevent this experience from happening in the future. Thank you again for bringing this to our attention.

Posted 1 year ago

“Just in relation to a bus I recently tried to get from leeson st to the airport. I tried booking online but there is no option for "leeson st. Upper" despite this being the name of the actual stop and the name on the sign for your bus stop. As I could not find this specific stop online I did not want to book in case it was accidentally incorrect and couldn't find the name of this stop on your website. For the 03:20 bus on 14/07 when the bus arrived the driver informed me it was full so I am left stranded. Thank you for the misleading booking on the website”

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Posted 1 year ago

“The changing of buses at airport with no indication as having to when booking ticket. Do not let passengers who have conditions out anywhere to use a toilet. And even when there is a toilet on the bus it is locked and not for public use. Not good enough”

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Posted 1 year ago

“The 6:30 bus did not arrive, forcing myself and other passengers to arrive at the airport late.”

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Posted 1 year ago

“I feel that your charge is very misleading I expected to pay the advertised prices of £5 per bag per day but was billed an additional £3.50 for some guarantee that was not made clear at the time of purchase. Don’t like being ripped off, won’t use the service again. Plus the mad that served us had terrible body odour.”

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Posted 1 year ago

“We were informed at the beginning of the trip that the toilet wasn't working but were not given an opportunity to use a nearby toilet before commencing the journey. We were told in no uncertain times by the bus-driver that he would not stop for a toilet break. I understand the safety issues on the motorway, but a stop before the motorway could have been considered? My 87 year old mother found the journey very uncomfortable.”

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Posted 1 year ago

Aircoach is rated 4.0 based on 18,789 reviews