Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,628 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On time and hassle free”

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Posted 8 years ago

“Quick delivery”

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Posted 8 years ago

“Fast delivery on choice of date that suited me, they unwrapped and put it in place. 👍🏻 Thank you”

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Posted 8 years ago

“It came on time”

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Posted 8 years ago

“Very prompt service and good feedback of order progress from Appliances Direct”

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Posted 8 years ago

“Easy to find product on the web site with a good price as well and delivered exactly like they said - top service”

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Posted 8 years ago

“Very good customer service. Did not rate there delivery service (they use a few different one's) would use this company again .”

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Posted 8 years ago

“Very pleased with service. Arrived as promised. Great price. Couldn’t ask for more”

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Posted 8 years ago

“Very bad customer service. Bought a built-in Microwave and it only lasted less than 3 months. One of the knobs came to my hand. The one I rarely used. I used it on the first time and it is broken. I think this must have been already broken although I did not see. Contacted the company after being on hold a very unhelpful staff take the call and sent a link to send photos but this was impossible. After trying for couple of days called again this time another 1 hour await and then she gives a email address. Done that and called after couple of days after waiting on hold for nearly 1 hour, she says they have not received then I had to repeat the whole story to her and eventually she found the email link. After another 5-6 I got an email from Sarah COOK to say 'We have been looking into this with our spares team but unfortunately do not have any spares available for this model. Due to the age (3 MONTHS !!!!) of the item damages to buttons are not covered under your warranty' Then when I complaint, John Conway says 'We are unable to ascertain how or when the damage occurred to the unit (HOW COULD ANYTHING HAPPEN THIS IS A MICROWAVE BUTTON WHERE I HARDLY TURN), I m very sorry but this would not be covered under any manufacturers warranty and can only echo what my colleague has previously advised' POOR POOR CUSTOMER SERVICES. I HAVE BEEN ADVISED BY CAB TO OFFICIALLY MAKE A COMPLAINT AND TO REPORT THEM AS THE ITEM IS NOT FIR FOR PURPOSE UNDER CONSUMER RIGHTS ACT 2015.”

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Posted 8 years ago

“On time and very good”

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Posted 8 years ago

“Arrived much sooner than expected-”

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Posted 8 years ago

“rubbish service. i had faulty sink delivered. send them the pics. still no resolution!!!”

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Posted 8 years ago

“Easy ordering, quick delivery, right price. Thanks.”

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Posted 8 years ago

“Quick delivery excellent transaction”

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Posted 8 years ago

“Ordering the goods was very good. The delivery was really bad. I was told I had a three hour gap. I was told it would be delivered between 10.15 and 12.15. I was tracking it and before I left work at 12.30. it said it would be between 12.35 and 13.15. when I got home I received a message saying it would be 2hours before I would receive the cooker, this was at 12.35. it hadn't come at 4pm so I rang them to be told the van had broken down. Then about 10 minutes later I received a call to say it wouldn't be getting delivered till the following day between the hrs of 7.15 and 9am. At 7.55 I received a call saying they were stuck in traffic. I said it had to be there before 8.30 as I had to go to work. They said that if I wasn't there they would reshcedule. I said that was unacceptable.it was delivered on time but i think the customer service was really poor.”

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Posted 8 years ago

“The Appliances Direct has been always correct!”

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Posted 8 years ago

“Delivery was fantastic - phone call to say on way and then arrived earlier than ETA so could get on with rest of the day. Price was brilliant and cheaper than well known competitor too for the tumble dryer. First time but will be using again.”

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Posted 8 years ago

“Easy and fast service. It was positive experience. I will definitely come back again”

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Posted 8 years ago

“Very good price, quick delivery and very well packaged. Great product and service”

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Posted 8 years ago

“Very quick delivery and excellent communication, would have no hesitation in using again.”

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Posted 8 years ago

Appliances Direct is rated 4.2 based on 6,628 reviews