Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 8,040 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

Questions

Metrics

4.4

Based on 8,040 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 26th July 2025

781

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The seller used a courier company called UniUni for delivery. I use a Canada Post RPO (Registered Post Office) for my delivery address. I have used this address for Banggood sellers over 50 times. On Sunday, Nov 21, I received a text message from their Vancouver HQ. It advised me that I had an incorrect address and needed to pick up my package at their Ottawa facility within 5 days. No response. On Sunday night, I emailed their Ottawa facility explaining RPO delivery and asking them to put the package on a Monday morning delivery. No response. On Monday, I called the office and a young lady took my information, promising to talk to her delivery team and get back to me. No return call. So Tuesday, I drove 22km to their facility and claimed my package.”

Helpful Report

Posted 3 years ago

“I order two item(JLB RC Car In stock. Ships in 24 hours)at that moment is on special price after the order is confirmed and I wait for 3 days Banggood still not send me the items so I contact Help Center give me the answer is We regret to inform you that the item can't be shipped with the shipping method due to some specific restrictions of the logistics carrier. and then Banggood ask to pay for $217.00 NZD more but the regular shipping price is $61.49 I alread cancel one but Banggood want me to cancel all.”

Helpful Report

Posted 3 years ago

“I purchased an Android box that worked for 1-2 days then the remote stopped working. I requested replace or refund. After a week of back and forth they continue to demand video documentation of the power button not working. I now realize I threw away my money.”

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Posted 3 years ago

“O produto veio com defeito, vi no YouTube que não sou só eu, abri um chamado mas ninguém entrou em contato comigo, quero reembolso do produto por favor, já comprei vários produtos da banggood, então peço ajuda de vcs, obrigado”

Helpful Report

Posted 3 years ago

“I purchased a phone from this website. The sim card tray broke after only a couple days of use. It happens right?Bangood made me jump through hoops. Including posting a YouTube video. Pictures should have been sufficient. One I finally got a return authorization. I sent the phone back. 30 more bucks. Then they closed the return saying not shipped in 15 days which is bs. While there price are good. Customer service is terrible”

Banggood 1 star review on 11th November 2021

Helpful Report

Posted 3 years ago

“First my parcel was lost in transit and late it was miraculously found the day it was being delivered then all electricals failed inside first time using it . They accepted it was a faulty product sent to me but then tell me to pay postage to send back which would be most of the cost of the item . Continuos stalling and going around in circles . This has been going on for nearly a month”

Helpful Report

Posted 3 years ago

“The chainsaw was shipped without the 2 batteries. I am also having a hard time getting in touch with Banggod customer service”

Banggood 1 star review on 9th November 2021

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Posted 3 years ago

“The dam thing does not work.”

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Posted 3 years ago

“My order was placed on September and I am still waiting for my shoes. I had to go out and purchase a new pair of shoes. I would like you to refund my money.”

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Posted 3 years ago

“I contact seller letting know that one of the earplugs didn't work, instead of given a solution it was just excuse after excuse. No solution after all”

Helpful Report

Posted 3 years ago

“Terrible customer service. Shipped my order to the wrong address over 100 km from my real shipping address and received by somebody after 1 month. Lost a lot of time for and money!”

Banggood 1 star review on 1st November 2021

Helpful Report

Posted 3 years ago

“still trying to get any one to answer my question the fault page won't let me proceed past entering the order number and there is on email address to contact them Not Good”

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Posted 3 years ago

“Drone quality very bad. Delivery was OK time frame. Wish banggood would replace the 2 faulty drones I bought.”

Helpful Report

Posted 3 years ago

“Too bad for me that I never search for the reliability of this company in the first place. My order took almost 2 months but still no delivery! And when I talk to the customer service, he still didn't want me to refund and wait for another day for the item to be restock when in the first place, they knew that the item is not available but they still waited for 8weeks to restock! This site is a SCAM! Just wanted to get more buyers and I think they will just order the item by batch for much profit. Also I'm 100% sure that they don't really have a stock. I don't want to visit nor buy from this site again. STAY OUT OF THIS SCAM ONLINE STORE!”

Banggood 1 star review on 28th October 2021

Helpful Report

Posted 3 years ago

“bought a drone, a few weeks latter they said I had to wait until they had the two battery version back in stock which was listed in stock when I bought and now was going to be a month behind in delivery. They offered for me to get the 3 battery version instead. I thought great an extra batter would be worth the trouble. Then they ask me to pay the difference. I said you should pay the difference, "IT'S YOUR FAULT"! So I said just give me a refund.”

Helpful Report

Posted 3 years ago

“After 3 weeks a broken front wheel due to bad packaging send photos asked to resolve this unusable scooter help very dissatisfied not good enough Eduard Florisson”

Banggood 1 star review on 27th October 2021

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Posted 3 years ago

“Beware of scammers !! goods not received. no refund!!!! no refund!!! no refund!!!”

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Posted 3 years ago

“one battery does not work”

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Posted 3 years ago

“Doesn't function!! I need my money back”

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Posted 3 years ago

“Absolutely rubbish, do not waste your money, very disappointed”

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Posted 3 years ago

Banggood is rated 4.4 based on 8,040 reviews