Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

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“I ordered an IKEA Bedding slipcover in Shire Coal after receiving a handful of samples. It arrived quickly, about 4 weeks after placing the order. The fabric is soft and beautiful. The cover slipped on very easily and it fits just right. We use it as a sofa and put a mattress topper underneath the slipcover for extra softness and the slipcover still looks and fits great. I couldn't be happier with my purchase. And the customer service was exceptional! On a side note, customer service told me that someone would have to be home to sign for the package or it could be returned, but DHL left it on our doorstep. Not sure if that is standard, but good thing since nobody was home.”

Helpful Report

Posted 7 years ago

Hey Cynthia Thanks for taking the time to leave a review, and we're really glad to hear that the covers fit well and look good! Also about DHL - the shipping option we use requires verification of receipt by a person so it's unusual that they just left it there, but thanks for your feedback anyway :)

Posted 7 years ago

“me ha gustado mucho la tela y ha quedado muy bien. solo que esta vez ha tardado en llegar más tiempo del previsto. Los gastos de aduana y gestión me han sido devueltos con mucha rapidez.”

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Posted 7 years ago

Thank you, Angeles !

Posted 7 years ago

“The sofa bed cover arrived ahead of schedule and matches our room decor perfectly. Much better than the garish colours offered by Ikea. The cover fits well and the fabric appears hard wearing.”

Helpful Report

Posted 7 years ago

“Once we placed the order through the very efficient website, we had great communication with comfort works. They promptly addressed our needs and were very helpful. Their strong recommendation to get a fabric sample before ordering is of great value. We received the covers in due time and they feet well. We are happy with the product and the service.”

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Posted 7 years ago

Hey Ora, Happy to hear that you had a pleasant shopping experience with us and that your covers fit well. Let us know if you have any questions in the future.

Posted 7 years ago

“Mein neuer Haglund-Sofabezug passt perfekt in Grösse und Farbe undabsolut genial zu meiner neuen Inneneinrichtung. Ich bin sehr glücklich mit der qualitativ tollen Ausarbeitung des Bezugs. Ich kann Comfort Works sehr weiterempfehlen. Danke auch für die prompte Lieferung”

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Posted 7 years ago

“Pünktlich zu Ostern ist die bestellte Lieferung bei uns angekommen. Friheten-Kissenbezüge in sehr guter Qualität und im Eiltempo - wenn man mal die Distanz zwischen Melbourne und Hamburg betrachtet. Wir sind begeistert und bedanken uns für die angenehme e-mail Begleitung durch den gesamten Prozess. So waren wir ständig auf dem Laufenden und werden garantiert wieder bei euch bestellen! Liebe Grüße aus Hamburg.”

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Posted 7 years ago

“Customer service is absolutely amazing. They communicated with me at every step and followed up after my slip cover arrived. The quality if phenomenal, fit like a glove and looks like a dream. This couch cover transformed my living room, I won't hesitate to purchase from Comfort Works again in the future. The quality and customer service cannot be beat.”

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Posted 7 years ago

Hi Chy, Thank you so much for the kind words, and we're glad to hear your new slipcovers look great in your home :)

Posted 7 years ago

“Fantastic price for a superb quality cover, it fit perfectly. Very friendly, helpful service, constant updates via email, arrived really quickly and looks amazing. It has given our trusty IKEA sofa a whole new life. Many thanks Comfort Works, I will recommend you and hope to use your services again, thanks guys x”

Helpful Report

Posted 7 years ago

Hey Claire, Thanks so much for taking the time to leave your feedback :) We hope your Tomelilla sofabed has a whole new look and extended its lifespan!

Posted 7 years ago

“Incredibly thorough to ensure the measurements I sent were accurate and very good at updating me on the status of my order. In the end the slip cover fit really well! Would definitely recommend them!”

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Posted 7 years ago

Hey Erika Glad to hear that your Comfort Roll Arm sofa covers fit really well :) Thank you so much for leaving your review, and let us know if you have any questions!

Posted 7 years ago

“They made me very happy, very very happy”

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Posted 7 years ago

Thank you for your feedback, Timea!

Posted 7 years ago

“Really great fit for our sofa. Speedy delivery and reimbursed the customs charge with no quibble. Top service. Would highly recommend to anyone.”

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Posted 7 years ago

“Nice materials. Very good exchange in order to solve problems with shipping.”

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Posted 7 years ago

“Communication was spot on, and the cover is beautiful! The fabric and the craftsmanship are top notch. Excellent quality and a perfect fit for our PotteryBarn sofa! I couldn't be more pleased.”

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Posted 7 years ago

“helpful customer service & good product”

Helpful Report

Posted 7 years ago

“We were happy to receive our set of cushion covers we had ordered for our historic and ramshackle Ikea 'Friheten' sofa just before the Easter Days. We we were amazed at the quality of the textile and the the comparatively short time the order had needed to make it from Melbourne to Hamburg! We also appreciated the permanent email-contact throughout the whole ordering process. The sofa has considerably rejuvenated, and we will try Comfort Works again!”

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Posted 7 years ago

“Wenn es noch einen Stern geben würde, gebe es diesen von mir noch oben drauf. Wir sind wirklich begeistert - von dem ersten Kontakt an bis zur Lieferung. Vorbildliche Betreuung, super Kommunikation, sehr hilfsbereit, Top Verpackung, super Qualität und was uns wirklich aus den Schuhen gehauen hat - perfekte Passform - schlichtweg der Hammer. Unser EKTORP war vorher weiß mit blauen Streifen - 15 Jahre hat dieser Stoff gehalten, nun ist unser EKTORP rot und wir lieben es. Dem gesamten Team von COMFORT WORKS sei nochmals herzlichst gedankt - wir empfehlen diese Firma mit den besten Erfahrungen aus voller Überzeugung sehr gerne weiter. Axel & Melanie aus Hannover”

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Posted 7 years ago

“KLIPPEN HERRINGBONE PEBBLE This cover fits perfectly and is a beautiful fabric. The colour is fantastic and fits perfectly in our lounge room with water views. The service and communication of Comfort Works was amazing, They checked the sizing of this cover to ensure a perfect fit. The fabric and sewong quality are far superior to the original Ikea covers. I highly recomend Comfort works as a business. Their range of covers truly allows for your personal style and taste to be used in interior decorating freeing from the restrictions of limited shop bought sofa covers”

Comfort Works 5 star review on 4th April 2018

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Posted 7 years ago

Hi Nikki We're glad to hear that you love your new covers and are happy with our services too! Thanks for your review :)

Posted 7 years ago

“Great service, great product. I would recommend the company for its attention to detail & communication during the process.”

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Posted 7 years ago

Thanks for sharing that photo, Lynda! We'll be sure to relay your comments to the team too :)

Posted 7 years ago

“We ordered a set of three cushion covers to revive our old Ikea "Friheten" sofa and were amazed at the high quality of the textile, and the comparatively short period of time needed for shipping the whole thing from Australia to Germany. Thanks - and we will try again!”

Helpful Report

Posted 7 years ago

Thanks for your feedback and rating, Timo! Let us know if you have any questions.

Posted 7 years ago

“These guys are great! I bough an old oversized IKEA couch from a thrift store a couple of years ago for $80 (because why not?) and now it pretty much looks brand new. My slipcover is beautiful and fits perfectly, shipping was pretty much hassle free AND when there was a small issue (I entered in our zip code for shipping wrong) customer service went above and beyond to correct the issue. Ordering from Comfort Works has been the best online shopping experience I've had yet- I only wish that other companies would follow suite and making order online that painless. Thanks!”

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Posted 7 years ago

Hey Cassandra, thanks for sharing your comments and glad to hear that your sofa has a new look with our slipcovers now :)

Posted 7 years ago

Comfort Works is rated 4.8 based on 4,702 reviews