Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,981 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,981 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value-stove is generally well engineered, however settings are not well described in the manual in simple terms. Stove was burning straight HOT when installed and needed some tech help to modify. Lid for pellets has an underneath lip that acquires pellets that are hard to clean out. Overall a nice unit.”

Helpful Report

Posted 2 years ago

“Lots of problems, but quickly resolved by contacting Customer Service. Parts provided cost-free and promptly sent. Because of the problems warranty was extended at no cost.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“I have an HP22 pellet stove, I am a fairly new customer and have had no problems with customer service. They are quick to respond to any issues I've had a very positive experience thus far”

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Posted 2 years ago

“We did have a problem with the stove, but by going through your technical support and his assistance you immediately sent me the replacement part (motherboard). We are very happy with the stove so far. It fit our space nicely.”

Comfortbilt.net 5 star review on 3rd January 2023

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Posted 2 years ago

“I did not receive the correct part and have had no reply to my email about it”

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Posted 2 years ago

“Customer service figured out the problem quickly and accurately. They had the replacement part shipped out to me the next week. Great service.”

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Posted 2 years ago

“Service is excellent GREAT technicians”

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Posted 2 years ago

“Excellent fit, fast delivery”

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Posted 2 years ago

“Fast and easy to order parts and a perfect fit.”

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Posted 2 years ago

“The stove has been working well, and has been our primary source of heat since installation. We do, however, get an error message "low temperature" which causes the stove to shut down inexplicably. We can restart after a few minutes by unplugging the stove and turning back on. There is no explanation as to what "low temperature" error message means.”

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Posted 2 years ago

“Unit is great There was no fresh air intake included which caused delays for install in order to source locally. Not sure if it was supposed to be there but told sales person I needed everything to install it.”

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Posted 2 years ago

“Very good pellet stove”

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Posted 2 years ago

“I purchased the extended warranty when I initially ordered my stove and every time I needed any part the team at Comfort Bilt was responsive to my need and shipped the part out immediately. I have received nothing but great service from the staff.”

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Posted 2 years ago

“This company has been very helpful with any issues that I’ve ever had with my stove Easy to contact and fast with service. I hope my current stove will last for ever but would certainly replace it with another comfortbilt stove if need be.”

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Posted 2 years ago

“This stove has been a wonderful replacement from our wood stove. Gives of the feel of a real wood heat. Minimal mess with this stove. Like how the fan speed is adjustable. The only complaint I have is the ash pan, wish it was an easier design to catch more ash. Ash misses the catch pan, and fall down the side, having to scoop after the pan has been removed to empty.”

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Posted 2 years ago

“The customer service was absolutely terrible, would never purchase from Comfortbilt again.”

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Posted 2 years ago

“This is our 2nd season using pellet stove. At 1st we had a little trouble with set up. Customer service is excellent in walking you though a basic set up and away it went. Think seriously about getting another one and doing away with a wood stove we still need to use.. oh the joys of living in an old house. (Built in 1856) 😉”

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Posted 2 years ago

“Had to take apart the auger as it kept jamming, the top bearing was missing……”

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Posted 2 years ago

“The website isn't too bad to maneuver.”

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Posted 2 years ago

Comfortbilt.net is rated 4.5 based on 1,981 reviews