DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,484 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,484 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 16th February 2026

2313

Anonymous

Anonymous // 01/01/2019

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“Thank you”

DoorDash 5 star review on 30th August 2025

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Posted 6 months ago

“The worst customer service ever!! Be careful when ordering from here!! They do not compensate even when they know the restaurant is wrong!!”

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Posted 6 months ago

“Driver showed a picture picking up my delivery and then when I got the notification that is was delivered never received a picture showing where it was delivered. I tried calling the driver no answer. I don't plan on using door dash anymore due to the fact that this had happened 2 times before. Now I have to wait 5-7 days for a refund. What makes me mad is I set the order up to be delivered an hour later so I wouldn't have to travel for lunch.”

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Posted 6 months ago

“I ordered a meal for my family. The order was missing several items. The dasher did make 2 two other stops before delivering our food. I assume he dropped off half of my order at one of these stops. I reached out to customer service and was told no resolution for a refund so I could reorder my kids food. I then reached out again after I reordered the food items and paid for them again. I reached out again and was told I would not get a refund or credit. They also asked for photos. I sent pictures of the food I received. How can I take photos of food I did not receive? I have been using door dash for years. I have since started using another platform. Do better Door dash”

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Posted 6 months ago

“Their fees are horrendous! $53 meal is $75 after all their greed has calmed down. Last time I order from here. Use uber eats.”

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Posted 6 months ago

“I received my order and the main item in my order came to me ruined. I provided 3 clear pictures of it and door dash decided that they would only refund me $5 ! I have been a loyal customer for years. They just lost my business !”

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Posted 6 months ago

“We were looking forward to a meal to be delivered to our hotel from a Japanese restaurant. The cute little tracker showed the delivery car in the hotel parking lot. But the delivery was never made. Suddenly, the tracker said, "Order is complete." No sign of delivery person. No sign of food. Did he eat it or give it to somebody else? We got a refund, but Door Dash rep acted like it might have been a problem with the address. But the tracker showed the delivery person was in the parking lot of our Holiday Inn on a major thoroughfare, which should not have been hard to find.”

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Posted 6 months ago

“Absolutely the worst company I’ve dealt with—terrible online security and even worse customer service. I opened a merchant account two months ago, and my DoorDash account has been hacked three times since. I’ve been trying to get it resolved, but every time I reach out, I’m told someone will call me back. No one ever does. When I call again, the customer service reps seem completely clueless, and I have to explain the entire situation from scratch each time. It’s been three days now, and I’m still waiting for a call just to help me log back into my account.”

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Posted 6 months ago

“Ordered $118 worth of KFC chicken through DoorDash pickup which was not received by KFC. Had to wait for a reorder with family waiting at home. Went online and saw that the order was marked Completed. I could not cancel the online order because it was marked Completed. I thought I had been scammed by a lookalike website but a DoorDash representative told me that I would receive a refund from them which didn't happened. Called DoorDash again and this time they said they could do nothing. I'm disputing through Am Ex. Live and learn.”

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Posted 6 months ago

“It's a NIGHTMARE dealing with them. They have added the WRONG ADDRESS to my orders for Papa John's and refuse to remove the incorrect address. Many times I never get my orders .”

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Posted 6 months ago

“Never received my order, payment was taken.”

DoorDash 1 star review on 25th August 2025

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Posted 6 months ago

“Never got food, wasn’t offered compensation or a refund”

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Posted 6 months ago

“My order was picked up but NOT** delivered !! He owes me $24 Monir* was his name 717-807-6580 he never answered my calls or texts i wanted to call police on him!! Casey"s kitchen was closed when I called to report him so I will Not" use Door dash again!!”

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Posted 6 months ago

“We had food delivered from Chipotle on Route 33 in Hamilton and all four family members were sick within 2-3 hours. We notified Chipotle and they said we had to contact Door Dash. Door Dash refused to do anything. I paid $93 for everyone to get food poisoning. Terrible customer care by both Chipotle and Door Dash.”

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Posted 6 months ago

“i order all the time. All other orders went well. My order last night was over an hour and a half late. The dasher claimed she had to wait a very long time for someone to get their food. I don't beleive her. I don't know what she was doing but it wasn't her job. When I contacted DoorDash online, they only offered a $10.00 credit. Far from what I paid! Terrible customer service.”

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Posted 6 months ago

“As a doordash driver I always deliver my food on time if it's cold it's delivered cold, if the food is hot it is delivered hot. I constantly rec messages for fictitious reports and have even had a supervisor look into 1 that was marked extremely late yet the sup confirmed order was delivered on time . However I sit with a violation on my acct.”

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Posted 6 months ago

“My pizza was supposed to be delivered at 4:20 I got it at 7:00 after it sat on someone else’s porch. The person recognized my name on the box and called me but said it was full of ants. I will never use door dash again.”

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Posted 6 months ago

“There should be 0 stars, DoorDash refuses to refund for missing items from merchants now. This is the second time something I paid for was missing and refused the refund. How deceptive and low down to have customers paying for missing items.”

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Posted 6 months ago

“Pizza was wrong. I contacted DoorDash and they would only refund $7.19 of a $25 pizza.”

DoorDash 1 star review on 22nd August 2025

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Posted 6 months ago

“Good communication, speedy delivery.”

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Posted 6 months ago

DoorDash is rated 1.3 based on 24,484 reviews