DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,384 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,384 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot give them a poor review because most of the time I get my food on time correct and hot it’s just every now and then I get a rude delivery person . I don’t like my food left outside . I said knock and lmk you are here . Idc if it’s in a bag I just don’t like it on the ground . If they put on door knob that’s great not even with a monthly subscription you still have a lot of extra fees which makes it hard to tip .honestly food is so expensive we don’t even buy groceries anymore we eat out. I order drinks & snacks they delivery fast I work over night and I some like to drive at night .”

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Posted 8 months ago

“really crappy probably worst delivery service ever”

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Posted 8 months ago

“Dasher opened my sealed bag , broke seal and ate my food.Door Dash will not refund my money, keeps giving me the run around about my refund and still no money back in my account from them!!! I will never give them my business ever again!!!”

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Posted 8 months ago

“I ordered Food and I received a text it had. Been Delivered, The Driver sent a picture , that it was Delivered But not to my address , I called the customer service number , and explained what happened and told them I wanted a full refund , they Refused the refund and didn’t care , I will never ever order from them again , highly recommend you don’t either 😡 was Refused a Refund .”

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Posted 8 months ago

“Driver delivered my food some where else and door dash gave a credit 5-7 business days for refund … canceled my membership”

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Posted 8 months ago

“Una mierda de aplicación me robó mi dinero”

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Posted 8 months ago

“They inflate the menu prices and claim to have no deliver fee. Total cost is higher than if you paid the fee and logged into the restaurant website to place your order. Ripoff.”

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Posted 8 months ago

“We payed good money and I gave the driver a tip! He forgot our Jumbo Jack! It wasn't a complicated order...”

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Posted 8 months ago

“This is ridiculous at this point. You have drivers that don’t bring food and take a picture of no food. Total waste of 14.00 and you guys offer 3.51 refund. Look into my account and see that I literally order through you guy everyday. This is not the first time with this issue, but tonight I am speaking out. Fix it”

DoorDash 1 star review on 27th March 2025

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Posted 8 months ago

“Watched as driver drove up, took picture of the house from her car, then drove off, stealing my food. Went through arduous routine of contacting customer support only to have my refund denied. We have spent thousands of dollars over many years on doordash. Not anymore.”

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Posted 8 months ago

“I've never had a problem getting my orders, and they are always complete with what I ordered. I also drive for door dash and other apps as well. Door dash by far has the most scammers ordering from them, door dash is aware of this . So they changed the way drop off is handled. But as a dasher I take extra precautions by screen shot the order and address. And I also take a separate picture. So when the customer texts me or calls me saying they didn't get their order I send them a picture of the screen shot and the drop off picture, and that usually ends the problem. But there are instances of dashers stealing the order as well . And I think door dashes biggest problem is constantly hiring new drivers and pushing out the old ones. If I owned door dash I would prioritize the more experienced drivers. That would 100% fix that issue of theft or being late. The other issue is low tips. Drivers are not going to waste their time on no tip or low tip orders. What door dash could do about that is rasing base pay to a reasonable amount for milage . And doing away with the whole tipping system. So charge a delivery fee .”

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Posted 8 months ago

“I don’t recommend nobody to use DoorDash. I did a in store refund on an item I purchased through them. I have still not received my refund which is$324. They tell me something different everytime I call them”

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Posted 8 months ago

“If your order is incorrect they will not compensate you with no explanation.”

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Posted 8 months ago

“They never want to refund you, and customer service is terrible. They’re lazy and rude. I was missing 3 things from my order and I called just for them to not give me a refund. I’m so sick of DoorDash.”

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Posted 8 months ago

“Doordash employs incompetents as drivers. They cannot figure out how their GPS works, and they routinely fail to deliver to the correct address. Doordash then refuses to refund monies spent on food that never arrives.”

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Posted 8 months ago

“I successfully recovered$200,000 what I once thought was gone for good. Highly Email: sophiamaddison270–@gmail.com”

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Posted 8 months ago

“Too many of the delivery people don't speak English. It does no good to post delivery instructions since they can't or won't read them. I am unable to communicate with them, they show up BEHIND my residence instead of at the front, and my food is left by the doorstep for who knows how long, instead of the driver ringing my doorbell as I requested in the instructions. For me, it isn't worth paying $10+ for this. Recently, this has been happening quite frequently, and I'm just about done.”

DoorDash 2 star review on 25th March 2025

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Posted 8 months ago

“I ordered groceries and the deliverer never gave me my groceries. I submitted a complaint and it was rejected. So I wasted a whole grocery budget and delivering fee and tip and had to make my own food with almost no ingredients.”

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Posted 8 months ago

“Very bad customer service”

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Posted 8 months ago

“I made a complaint and requested a refund because Janis left my order on the trashcan in the lobby of the apartment instead of following the directions to take the elevator to the correct floor with apt number and door code provided. By the time I got to the lobby the food was gone. DoorDash refused my refund as their “policy” wouldn’t allow them to give me my money back. If you can’t fulfill the service as intended you can’t take the money for that service. But they’d rather rip people off”

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Posted 8 months ago

DoorDash is rated 1.3 based on 24,384 reviews