DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,380 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,380 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t believe they refused a refund on a canceled order past 3 days of order. Never again. So long door dash app.”

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Posted 2 months ago

“Doordash sent me 2 pictures of my order getting picked up and supposedly ON THE WAY. Food arrives and only 1 bag came and they refused to give me a Refund or Credit or New Food”

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Posted 2 months ago

“We never received our food from Pizza Hut & was unable to get our money back, so we will never use DoorDash again. If the restaurant doesn’t have a delivery driver, we will pick it ourselves from now on, because these thieves are not held accountable.”

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Posted 2 months ago

“I have ordered from door dash many times in the past 2 months all of my order have been missing items or the items have been wrong. i ordered 3 happy meals for my kids because my husband was a t work an di cant drive so my kids didn't get there happy meals nor there toys because the meals were wrong i didn't even receive the meal for my 3rd child. and i called door dash support i couldn't even get my money back. or reorder the food.”

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Posted 2 months ago

“I requested a refund because have my order didn't get delivered, talked to my bank several times and they never received my refund so doordash basically stole from me”

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Posted 2 months ago

“Dasher switched- resulting in delay..... that cost me my orders....... After speaking to a customer service Rep (Kel -”

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Posted 2 months ago

“Refuse to refund money on an ENTIRE order and a very nice dash tip when over 3/4 of the items were missing. Tried customer service only to be directed to a lady with an attitude and a refusal to refund only that they will remove the dashers tip.... had a dash pass and all. Deleted and unsubscribe to that app. God awful experience more than once”

Helpful Report

Posted 3 months ago

“Door Dash is the worst. I waited for 1hour for my delivery and instead of getting the food I ordered from Red Lobster I got a cup of soup from another restaurant. The driver didn’t speak English so that didn’t help. I called Door Dash to get my money back and got the run around saying that they couldn’t do it. What a joke!!!!!!”

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Posted 3 months ago

“I ordered food from Wingstop and then they give me an alert that my order was picked by a delivery driver named WALTER but after a minute It says it was cancelled. I called the store and says they already gave my food to that guy so it means that he stole my food and never get delivered .”

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Posted 3 months ago

“They delivered my order to the wrong house and when I asked to get a refund I waited a hour and a half but never got my money”

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Posted 3 months ago

“Lately not aure what changed but getting cold food often . Orders are late because they have several delivers on top of that once you get it , its cold and not worth the money. Idk but they need to do something different. I decided I'll just go get out myself and keep my money . I hate tipping for late and cold food.”

Helpful Report

Posted 3 months ago

“Horrible customer support. Can tell from previous orders that my door is green and where they dropped off the food has a red door. Won’t issue reorder or redeliver. Absolute waste of money and time.”

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Posted 3 months ago

“Paid 18 bucks to have food delivered, was never delivered and they wouldn't refund my money, come to find out dasher left it sitting in front of 160 unit apartment building when it was supposed to be HANDED to me at my apartment”

DoorDash 1 star review on 31st August 2025

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Posted 3 months ago

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Posted 3 months ago

“We ordered from chilis last night , food was not cooked all the way through . I called door dash in am . And they are not crediting my money back . I would never ever use these people again . Buyers be ware they do not stand behind there customers . Hope it was worth it we are canceling our door dash pass . Uber will be our only source of delivery service from here on out !”

Helpful Report

Posted 3 months ago

“I’m always missing food, I’ve had experiences where dashers have taken my food ect. DoorDash always denies my claims and I’m out of money that I paid for, for the food that I ordered and NEVER receive. I’ve worked for DoorDash for some extra money and ALWAYS make sure the customer gets what they ordered because I’m also a customer through DoorDash. This company is a joke on both parts not giving satisfactory for their costumers and paying their drivers so little when it cost extra to order through their services. Yesterday will be the last time I order anything through DoorDash. This tired single mom will make the trip herself from now on!”

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Posted 3 months ago

“Thank you”

DoorDash 5 star review on 30th August 2025

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Posted 3 months ago

“The worst customer service ever!! Be careful when ordering from here!! They do not compensate even when they know the restaurant is wrong!!”

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Posted 3 months ago

“Driver showed a picture picking up my delivery and then when I got the notification that is was delivered never received a picture showing where it was delivered. I tried calling the driver no answer. I don't plan on using door dash anymore due to the fact that this had happened 2 times before. Now I have to wait 5-7 days for a refund. What makes me mad is I set the order up to be delivered an hour later so I wouldn't have to travel for lunch.”

Helpful Report

Posted 3 months ago

“I ordered a meal for my family. The order was missing several items. The dasher did make 2 two other stops before delivering our food. I assume he dropped off half of my order at one of these stops. I reached out to customer service and was told no resolution for a refund so I could reorder my kids food. I then reached out again after I reordered the food items and paid for them again. I reached out again and was told I would not get a refund or credit. They also asked for photos. I sent pictures of the food I received. How can I take photos of food I did not receive? I have been using door dash for years. I have since started using another platform. Do better Door dash”

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Posted 3 months ago

DoorDash is rated 1.3 based on 24,380 reviews