DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had No notification you were on your way, driver did not leave a calling card , i was in the next street if he/she had telephoned. Far from happy it's not hard , communication thats all it needed to get 5 starts. Still waiting.”

Helpful Report

Posted 6 years ago

“Waited in, no one arrived. As a precaution had specified a delivery safe place to leave parcel. 30 minutes after scheduled time recieved text to say no one was in. This of course was a lie. Proved as such by the request to leave parcel if someone was in. Claimed calling card not left, another lie. spent 50 minutes at 10p per minute hanging on for snetterton depot to pick up, no one could be bothered. Went through to online chat and had a row with the online computer, sent email to customer service, an oxymoron. DONT USE THESE INCOMPETENT SMUCKS”

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Posted 6 years ago

“What a bunch of dicks. Apparently they need more than a house name and post code when delivering to a short road with ten houses on it. The only time stuff gets lost, broken, or imprisoned in a warehouse is with this mob. I gave them one star because there is no 0 star option.”

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Posted 6 years ago

“Parcel expected 48 hours ago . Still no trace of DPD delivery”

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Posted 6 years ago

“A next day delivery took 13 days to deliver. Various excuses saying the supplier failed to give tbe house number. Complete rubbish. Just a shamvolic outfit who would do us all a favour if went into liquidation and allow other delivery companies to take over their custom.”

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Posted 6 years ago

“ABSOLUTLEY SHOCKING SERVICE VERY UNHELPFUL STAFF NO ANSWER FROM THE CUSTOMER SERVICE ON HOLD FOR 1HR PARCEL SHOULD OF BEEN DELIVERED 2 DAYS AGO NO SIGN NO CONFIRMATION .. DISGUSTED!!!!!!!!”

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Posted 6 years ago

“93% give them one star because there is no option for zero stars (reviews.co.uk please can you add a zero star option to stop DPD being flattered by one star ??!!”

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Posted 6 years ago

“Dreadful 'service' - have now wasted 3 days off work leave waiting for an important parcel that they now state after 3 failed attempts to deliver (whilst I was in waiting!!!!) they have lost the parcel. Customer Services is an total waste of time and there seems to be no-one who is able or even interested in helping me - and judging from the reviews or any one else !! DPD are an absolute nightmare and their days must be numbered. I will not use any supplier who employs this unreliable firm of liars and incompetents.”

Helpful Report

Posted 6 years ago

“Liars and Cads. They stated I was out twice when in did not even consider a third attempt. My entry phone goes straight to my front door and still they lied and teleportated my parcel from my house to collection point in 2 minutes!!! Cancelling order will not use a company that uses this courier again. Can not get item until next week now so what is the point. Did not receive delivery. You can speak to them on the phone it is just automated. Hope they go bankrupt useless service.”

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Posted 6 years ago

“Where do DPD recruit their managers from - they are a disgrace. There seems to be no motivation or desire to provide anything resembling an efficient and reliable service. Their Customer Services Department is beyond belief in that they are just insulting from the excessive wait to get through..the absolutely pathetic 'greeting message' from Sinead Crooke (that only reveals what a desperate state this company is in - what professional company needs to do this???!!!), through to the very limited attention span of their call staff, inability to help, obvious reading from guideline procedures that rarely cover the customers situation, through to the very hostile and confrontational 'supervisors'. DPD will soon be no more unless they make huge changes but it seems that they have no desire to do this and so I assume they will not survive much longer. Absolute shambles of a company that no reputable firm would want to be associated with !!”

Helpful Report

Posted 6 years ago

“15976818962645 Several promeses...more than 1 WEEK DELAY.”

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Posted 6 years ago

“After request that the item was gonna be delivered to a neighbor, they left it on the front door and has been raining all day so the item is damped therefore broken.”

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Posted 6 years ago

“Tried complaining about a tracked parcel that was 'out for delivery' for 4 days !!!! Customer Services (after 2 35 minute plus waits to get through and cut off the first time) could not even track the parcel and said the number must be wrong ( it was the same number which I had used to track it 'successfully' on line!!!) After a ridiculous and completely unhelpful conversation with someone who kept asking the same questions again and again without remembering my answers and who then I asked me to repeat why I was ringing and what was my problem !!! I asked to speak to her supervisor who would not give his name and told me I had been on the call for too long and he hung up on me with no resolution!!!! DPD are the absolute dregs and it is unbelievable to think that they can continue with their attitude and routine failures. They are the rudest and most unreliable company I have ever dealt with. I strongly recommend that you do not waste your time and money with this appalling company and use someone more reliable who cares.”

Helpful Report

Posted 6 years ago

“I had an email to say that my parcel had been delivered and signed by me, however we were in all day and nobody came near our house. After phoning the nearest delivery dept to me I was told that it had been delivered to the wrong address ! So someone has presumably signed my name on something not addressed to their post code or name ? After a few more calls I was told that they had spoken to the driver who couldn't find where he had left it !!!! This is a vey expensive part of my video filming equipment that I need for a film shoot in Spain. If I had known that DPD was going to be used for this delivery then I wouldn't have ordered it from the firm that I did as I have had nothing but problems in the past with DPD. The last time that I ordered something they failed to deliver it to my address as they said that the drivers couldn't find my house at all and a week later we picked it up from Sainsburys about 5 miles away. Our house is on a main road is clearly marked and my satnav takes me straight there. Another time someone found a parcel or us beside the main road at the top of the drive in the pouring rain !!!”

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Posted 6 years ago

“DPD Screw up again today and Customer Services obviously couldn't care less - un able to give me any useful information - they contradict themselves and lie. They are rude and confrontational. Total waste of time talking to them and using DPD is a real risk as their systems are not fit for purpose. Suppliers take note as DPD will lose you customers - use someone more reliable and professional and who care about their and your customers !!! Don't associate yourselves with this trashy company or you might be sucked out of business as DPD go under.”

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Posted 6 years ago

“I don't know how this company survived till now. Its rubbish. I tried to arrange a pickup through their app gave me the selected delivery and found just near where I live. The thing is that, I didn't select the shop where their app is showi. I had to drive about 15min to get my parcel. I called the customer service and had to wait around 20 min to speak to someone. I asked if I can pick up the item from the depo, as it is closer to where I live and the customer service told me that once its selected they can not amend it. I told him I didn't even select that shop but he said he couldn't do anything. They are time wasters and not company. AVOID!!!!!!!!!!!!! this company.”

Helpful Report

Posted 6 years ago

“Promised delivery did not happen- couldn’t find my address and I live on a main A road! Rang customer services and had 15 minutes on hold and was then told driver was on his way back with my parcel and guaranteed delivery today. Nothing! Three hours later I rang again, this time 25 minutes on hold. Got told a load of rubbish about satnav failed but ‘hopefully ‘ my delivery would arrive tomorrow. I won’t hold my breath. Have had similar issues before with DPD. Can’t believe suppliers use this useless and incompetent company.”

Helpful Report

Posted 6 years ago

“MY parcel was picked up on the 1st November by DPD. I paid specifically for a Saturday delivery, nothing came. I tried using the chat facility on the DPD app which seems to be standard ai reponses. Everytime the ai gives up it offers to connect me with customers services which are invariably busy, try later. I tried calling via the app and was told that since I used the app I would be leapfrogged to the front of the queue. (Took circa 15 minutes for them to answer) If that was the front of the queue, I wouldnt't want to be at the back) Spoke with customer services Saturday lunchtime and was told a priority message would be sent to the Readsing depot, and that I would receive an update from them - nothing. I checked to see if Sunday delivery was possible, yes, if I pay ! It's now Monday 5th November and when I ask the ai chat app, "where's my parcel", the answer, "it's at our Reading depot". Yes, it's Groundhog day folks !! I got so frustrated that I have contacted the seller and asked for them to have the order returned for a refund. Perhaps they will have more success, but I'm not holding my breath.”

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Posted 6 years ago

“If i could give this company less than one star i would. Complete and utter garbage. No reasoning to why my package never came. I spotted a dpd van outside my house on the day of delivery but at no point made a effort to knock my door. I hope this company go down.”

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Posted 6 years ago

“Decided to not to deliver for no reason had to wait 3 days...last time they did that they open my delivery and stole items”

Helpful Report

Posted 6 years ago

DPD is rated 1.1 based on 5,373 reviews