DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No attempt at delivery, which I'd specifically paid PC World for. Waited in for parcel from PC World via DPD and no knock on the door, ring on the (functioning) doorbell, or card through the door. Just a text message linking me to their website with the options of re-arranged delivery (three days later) or next day collection from nearest pick up. I opted for the latter. Finally found a phone number for DPD complaints using Google (there's none on DPD's website or on the crappy app they try to push customers towards), and spoke to a customer services person, who said that the delivery to the pick up point tomorrow (Saturday after 12 noon) was not guaranteed, in spite of a confirmation email from DPD/PC World. I won't hold my breath that the parcel will be there tomorrow. All in all, a terrible service.”

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Posted 6 years ago

“worst experience ever with a delivery company - they really don't care about their customers or their parcels. They lie and are totally unreliable. They are clearly very badly managed and their systems seem not fit for purpose. Their Customer Services is just insulting and confrontational from beginning to end and their greeting message warning about customers not getting angry is just pathetic and says it all about DPD - I will not be using them again after yet another let down and waste of my time and money”

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Posted 6 years ago

“The worst delivery company in the country and absolute liars. Should have delivered a parcel last week which they said had been signed for when there was nobody at the property. Now, a week later they claim to have attempted to deliver the parcel but say there was nobody in, even though I've taken the day off work at the cost to myself of about £200 and have been in all day. Plainly speaking this company is nothing but liars with untrustworthy drivers. Avoid them at all costs.”

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Posted 6 years ago

“they lost my new year gifts. i made the order 2 months in advance and they kept telling it was on its way till today... what a shame:( never use DPD unless the parcel has zero value and you are ready to lose it”

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Posted 6 years ago

“DPD are now one of the worst courier services out there. We ordered a plaque for a bench in memeory of my nan who recently passed away. The parcel had not arrived when it said it would so when contacting DPD multiple times they state it’s on its way, it will be with you soon. DPD then messaged to say it had been delivered so my sister goes to her work and surprise no parcel! Then DPD decided to be honest and told us it had never been scanned back at the depot so they had no clue to where it was. Such poor service and a lot of this has been since they opened their new depot in Crawley.”

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Posted 6 years ago

“Another 3 Christmas parcels 'lost' by DPD - stand more chance asking Rudolph to deliver them! Terrible dishonest and disinterested cynical company and dreadful rude and confrontational Customer Services - AVOID DPD !”

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Posted 6 years ago

“Dreadful let down for Christmas - two expensive 'express deliveries' not delivered to me promised to redeliver - never did and now 'lost' !! I can't afford the time or money to replace them - try telling your kids that !!! Customer services an absolute and insulting farce rubbing further salt into the situation - they just make me furious with their lame and disinterested stupid responses - they are insulting and useless as is DPD as a company. NEVER AGAIN DPD”

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Posted 6 years ago

“You failed to deliver on 2 attempts .... no excuses are acceptable and you dont even try to correct the problem. Poorest service of all delivery companies.”

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Posted 6 years ago

“If I could give no stars I would!! Without a doubt the worst delivery service Firstly I ordered a parcel and asked for it to be delivered to a specific shop (click and collect service) they failed to do that and tried to deliver it to my delivery address but as I’d moved house (hence the click and collect) they couldn’t- yet failed to inform me of this it was only when I rang to see where it was they told me- rearranged delivery to my new address asking a relative to wait in for it- received the item and Phil the driver looked a bit sheepish as my glass tv cabinet was making a crunching noise passed it to me saying ‘not sure what that noise is think it’s the packaging’ signed saying contents unchecked and low and behold the stand was smashed into tiny little pieces ran out of the door but no delivery van was there he must have an back to his van knowing he’d totally destroyed my item! I would never use this ‘service’ again it is appaulling!!!!”

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Posted 6 years ago

“Tracking claimed that my neighbour refused my parcel, I knew this was a lie because over the three years I’ve lived at my address several of my neighbours have taken in parcels for me. When speaking to DPD customer services the agent checked the drivers GPS which showed he was half a mile away from my address when he entered his fraudulent claim!! Bunch of cowboys!!”

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Posted 6 years ago

“A DPD driver (swindon area) attempted to steal my (expensive) parcel, and tried to claim i signed for it. It took them a week to locate the package before promising and failing to redeliver twice and I still don't have my package! Because of the incompetence of this service, i will be turning up to my family gathering without a Christmas present. I feel beyond let down by this service.”

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Posted 6 years ago

“Hopeless beyond belief. If you are to receive a parcel and it’s being delivered by this mob.....tell the company you’re buying from to not bother sending it. You won’t get next day delivery so don’t pay for it. 3 days I’m waiting for my next day delivery. I’ve even been to the depot. They’ve no idea where it is. Do yourself a big favour, buy on the High St and get your goods in your hand. I gave them a rating of 1....only because there was no 0”

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Posted 6 years ago

“Jason - how do we get in touch - it is certainly time that DPD were made accountable. They are most definitely fraudulent and this can be proved.”

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Posted 6 years ago

“We at Market.Be bought a package from a company. They used DPD as their courier. The experience was full of fault from start to finish. The consignment was business critical! A campaign launch for Christmas which needed to be with us before the 23rd December, as the target benefactors were packing up and going home. It was launch then, or the company dies. DPD were appointed to deliver it by the company in November. Initially, in November, we received an email stating that DPD had it (from DPD themselves). The packages was due for delivery on the 15th December. It wasn't even picked up! It was picked up on the 17th December! The package made its way to the UK and was due to finally reach us on the 20th. We received the SMS and email with the allocated time-slot. So expected it. It never arrived! There was radio silence from DPD! The next day, the driver obviously needed an excuse. So wrote up that the Self-Storage Warehouse we use was closed at midday. This was categorically false! Not just that, but the CCTV for that period showed the driver never arrived nor attempted to deliver. Contacting DPD is next to impossible. The social media feeds are unmanned and unmonitored. The email don't get replied to in reasonable time-frames. You can't call anybody and expect to be on hold less than an hour. We had to install the app and we were hung up on, by their staff, 5 times in total. Our emails yielded absolutely zero satisfaction! The driver was of course a pathological liar! Filling in his reasoning a day after. He then apparently decided he went to the wrong place. Which is the answer we received from the customer services department. However, by then the damage was on the way to being done! There is a blank refusal to deliver a consignment less than 9 days late. The next thing we knew, we received an SMS stating that WE had requested a change of delivery date. We did no such thing! We immediately logged in to try and get them to deliver on the 21st or 22nd, to save the business. The only date we were given was the 24th! A day after the business MUST close in the event it could not be delivered. We had no other option bar the 24th Dec, the earliest! So we picked it to prevent them sending the consignment back to Stoke! My colleague even drove to the depot in Irlam to pick up the consignment. He was met by intransigence by the depot staff. Who hung up on him at the intercom. He was on the phone to DPD customer services for an hour an a half! Hung up on 3 times in that period. It's his company. He doesn't want to close and make his staff redundant this close to Christmas. He has personal debts that guarantee investment and this is a huge personal risk to him. DPD didn't care! They refused to search for the consignment. Even though that information will have been scanned on to the van/lorry. As you can imagine, he's mortified. Which is why I'm writing the review on his behalf. I may be out of a job next week thanks to DPD! Well done you disgusting bunch of idiots! What has become clear since, is that the number of social media complaints that DPD are receiving, many of which mirror our experience over the last two days of the 21st and 22nd December 2018, are staggering! Tens of thousands of customers suffering exactly the same pathological lying experience (albeit that we are one of few business customers). DPD obviously show nothing but contempt to their customer base. We are looking at beginning a class action against DPD for liquidated damages and consequential losses, which, although DPD attempt to absolve themselves of blame for, isn't excluded in the normal course of events, especially where there is clear and unequivocal evidence of fraud. Which we do consider this to be. However, that aside, it still does not solve the problem of where our parcel is. We have been fobbed off with "they are searching for it" which is of course, false and an attempt to get us offline. It is just lie after lie. We have images, videos and call recording of the actions we have tried to take. If anybody else has evidence and would like to participate in the class action we seek to take, do get in touch.”

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Posted 6 years ago

“DPD lost the parcel, claimed they had no record of it. Then how did they manage to send email notifications out that the parcel will be delivered the next day? This was meant to be a Xmas present for my little one. Now it is lost and won't arrive in time for Xmas. Disappointed kid.”

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Posted 6 years ago

“Driver lied! Claimed that the delivery location was closed. Not true. Confirmed with destination that no DPD van arrived on site, via CCTV. Phoned DPD, was hung up on twice. They didn't care! Christmas ruined!”

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Posted 6 years ago

“Why can't the Driver at least state the time and date of supposed delivery on their card? Two cards dropped - one put in the letter box and the other between the entrance doors. Can't be sure of the one dropped into the letter Box, but I was in for the one put between the entrance doors. It's like magic, a few minutes I have gone through that door and there was no card - otherwise it would have naturally dropped on the floor as I opened the door. Few minutes later, I was on my way to the loo when I saw a card sticking out between the doors. But I was in my Office and there was no indication he made any attempt to get my attention on his arrival. Beware of this company!!”

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Posted 6 years ago

“Total failure to deliver, broken promises, lies and ignorance. I would never trust this company ever again. I would rather rely on a cage full of carrier pigeons before I even consider thinking about DPD. In the end I contacted the sender to recall and use a more competent company. Good riddance DPD, hopefully I never have to deal with you again.”

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Posted 6 years ago

“DPD failed to deliver my parcel on FOUR occasions. Firstly, their DOZY DRIVER attempted delivering to the wrong address. Secondly, having added as much detail to ensure delivery, including leaving parcel in front porch, DOZY DRIVER took a picture of front of house, didn't deliver and drove off. Thirdy, having been patched through to the local depot, I was assured the parcel would be re-delivered that same afternoon. The DPD driver failed to turn up. Complained to DPD Head Office and was assured the parcel would be delivered next day. Finally, to add insult to injury, I received a text from the local depot acknowledging my request to have the parcel delivered next day! I NEVER made that request! As a last resort I contacted the seller who took the order away from DPD and arranged delivery the next day with TNT. Delivering to my house couldn't be easier, as Hermes, Parcel Force and Royal Mail have no problems in doing so. Had it been possible I would not have given DPD any star rating. They are inefficient, untruthful and totally unreliable ... avoid DPD at all costs!”

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Posted 6 years ago

“Unreliable - Driver claims none delivery, when he didn't turn up at my house Very poor and unreliable service. Complained to the driver who delivered a badly damaged parcel. He was rude and arrogant and claimed nothing to do with him. New parcel is sent. Driver claims he tried to deliver but nobody at home despite the fact that I was and can see my drive from my window. When complained to DPD, I was told driver refused to deliver because I had complained the previous time. They totally ignored the fact that driver provided his office with incorrect and misleading information. You wonder how they run the business.”

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Posted 6 years ago

DPD is rated 1.1 based on 5,373 reviews