DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vehicle YK16BDE a 40 ton articulated truck in an act of road rage tried to harm my wife son and I with said truck on the M11 and the CEO has no interest in helping us. Nice hey.”

Helpful Report

Posted 6 years ago

“Managers - if you and your drivers have to lie and cheat about deliveries showing total unreliability and disrespect to customers time and trust - what does this say about your broken system and recruitment ?? As for customer experiences dept they should ball be sacked starting at the top as they are a disgrace. DPD have to be the worst delivery company by far and should be avoided”

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Posted 6 years ago

“Reviews show working at DPD to be 3.5 stars - Customers give it 1 star and many would be 0 stars if allowed - says it all !”

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Posted 6 years ago

“Dpd delivered a £35.00 top when I was waiting for a£899.00 electric car the XMaxx.They mixed up the labels with someone else's parcel.Still donot were mine is you cannot phone them automated completely awful company.Still waiting to find out where my purchase is.I want answers non force with.”

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Posted 6 years ago

“I WILL NEVER USE DPD AGAIN OR ANY BUY FROM ANY COMPANY WHO USES THEM - THEY HAVE 'LOST' MY PARCEL AGAIN TODAY BUT ALSO NOTED THAT IT WAS DELIVERED AND SIGNED FOR BY ME !!!!”

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Posted 6 years ago

“The worst delivery company in the country. I can’t believe John Lewis uses this terrible dishonest company. Two items were to be delivered yesterday.I requested they be placed in a safe space as I wasn’t going to be in.Get an email saying my items have been delivered and that I have signed for it.Needless to say I hadn’t and the items were nowhere to be found.Called the John Lewis helpline who said DPD had left it in the safe space.They of course had not.If my experience of this awful company is anything to go by they regularly go to the wrong address.Thats £35 pounds wasted and a Christmas present I desperately needed for someone that I’m not going to be able to give. Please John Lewis Dont so business with these people.Everytime I unintentionally get something delivered and I discover they are using DPD I know that there will be a problem,and there always is! They are a terrible,lazy dishonest company and the sooner companies stop using them the better!”

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Posted 6 years ago

“FURIOUS! DPD will claim nobody was at home, even though someone was!! I have had this issue before with DPD a few months back. I complained and received a less than satisfactory response. Why am I not surprised this has happened again? If I had known DPD were the courier, I would have ordered the item elsewhere! I have been waiting at the home for the delivery all day, and the driver has simply taken a picture of the block of flats from the street and driven off claiming I am not in. I was in. I was tracking him on the website at the time. I have no option to leave the item in a safe place. If I did, I would have it delivered to a safe place, so there is no excuse. Why does this keep happening? How can I receive my item? Obviously the driver doesn't want to deliver this to my address as its to much hassle for him. Please note the photograph shows the block of flats and not my front door. This photo was taken from the opposite side of the street.”

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Posted 6 years ago

“I was home and received a message from DPD on the app that they tried to deliver but n one was home even though I was sat in my flat. One of the worst delivery experience I've had.”

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Posted 6 years ago

“Gets 1 star because I can't give it none. Driver turned up on time (about the only thing they got right), first he gave me the wrong parcel and had to come back to the door for it. He then went back to the van and said he could not find my parcel as the van was full and it had probably fallen down behind something else. He then stated he would return later that day once the van was empty and he'd found it, he never bothered coming back with it so not only had I wasted a day waiting in until the delivery time, I then wasted the rest of the day waiting on him not coming back. I then had to waste another day waiting in for it again. As for their complaints department, don't wast your time, their slogan is Make it Right but a slogan is all it is, it really stands for we'll do nothing at all. Edit: Parcel finally turned up today, that's only a day and a half wasted. It was the same driver so I asked him why he din't come back, he said he couldn't find the parcel in his van when he'd delivered everything else. So it's either carelessly not been put in the van on the day it was supposed to be delivered or the driver is lying because he couldn't be bothered coming back that day. Either way simply not good enough. The only thing that surprises me is that anybody still uses this company to deliver their stuff, I certainly won't ever and I'll steer anybody I know clear of them. This in't the first issue I've had with them either.”

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Posted 6 years ago

“Well they did it again!!! turned up didn't ring my bell, left a card and have now lost my parcel !!! Told to contact sender like it is their fault !!! DPD are a disgrace and should not be trusted. I will NEVER use any company who uses them again. As for complaining to Customer Services - forget it...you might as well talk to a scarecrow .... you would certainly get more sense, more interest and less insults !!”

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Posted 6 years ago

“What a pitiful message greets you after you 40 minute wait to get through to Customer 'Services' What sort of company would put out a recorded message like tis? Absolutely pathetic and a clear indication of what a sad pathetic and useless company DPD have become - sack them all ! Bye Bye DPD your time is up !”

Helpful Report

Posted 6 years ago

“Posted missed delivery card before any attempt to knock. Got my parcel as I was stood by the door. Called customer services to complain and found an unprofessional attitude geared towards making poor excuses and unhelpfulness. Funny that when you call customer services the head of "customer experiences" has recorded a message asking you not to be rude to her staff- that says all you need to know about the experience of their customers!”

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Posted 6 years ago

“Absolutely useless company who seem to totally disrespect their customers - and themselves. Dishonest, unreliable and rude with the worst Customer Services Department ever....AVOID DPD AT ALL COSTS !!”

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Posted 6 years ago

“If you are a company relying on good service and prompt and reliable delivery you would be very foolish to use DPD no matter what their deal. You WILL loose custom and reputation - be warned - DPD are a very unreliable and dishonest company bordering fraudulent. They don't care about their customers and their customers are your customers. Their awful reputation will also reflect yours !”

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Posted 6 years ago

“Completely incompetent.”

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Posted 6 years ago

“Absolutely disgusting and appalling company - they I was home all day waiting for the delivery, then they "missed me" and left a card. They didn't even knock my door, and not left a card! The same thing happened the next day, now my delivery was sent back to the company I bought it from and I don't even know when I will receive it! Please go ahead and report them to the company you bought your goods from. Only this way they will see how useless they are and stop using them.”

Helpful Report

Posted 6 years ago

“I now have 4 emails apologising for 'missing me' when I was in waiting for them....this equates to 4 days of my life DPD !!! Apparently the parcel is now lost - and I should contact the sender !!!!!!!! I will certainly be contacting the sender to inform them of this and to let them know that if they are to continue using DPD then I will not buy from them !! Terrible unreliable and dishonest company that does not deserve to be in business and at this rate soon won't be. Just look at all the reviews with very similar issues and complaints - do DPD respond? Do they care ? Do they respect their customers ? Clearly not.”

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Posted 6 years ago

“Waited for my delivery all morning - I got a text to say it would be delivered by 10:07 am. Nobody ever turned up but on the tracking system it appears that I have received the goods and even signed for it- this is complete fraud! Have been on the phone to them all day, the claim they cannot get hold of the driver. Complete waste of my time! This company is full of lies and lame excuses.”

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Posted 6 years ago

“dpd are the worst delivery service I have ever had to suffer .pointless emails sent to me telling me you are going to deliver ,no one comes ,then emails sent end of day saying sorry we missed you we have left a calling card ,we will deliver tomorrow ,wait in all day next day and no one comes ,again end of day emails saying sorry we missed you .its very strange that on the second day of waiting in ,I received the parcel from royal mail and I received the parcel from yahoo but nothing from dpd .this is the second to third time I have put up with this nonsense.i have noe written to the bhf charity whom I buy a lot from imforming them that as long as they continue to use dpd as a delivery service ,I will no longer be purchasing their goods .if you cant make a delivery on time ,be honest and stop wasting peoples time by making them stay at home all day and then posting false emails claiming to have called. disgusting .”

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Posted 6 years ago

“Customer Services should be replaced by Gypsy Rosie Lee or another fortune teller. Their department is just the worst ever and how they have the gaul to call it Customer 'Services' god only knows. They seem to despise their customers and not have any idea about 'Service' - They are rude and ignorant and the company they work for is inefficient, unreliable and dishonest - AVOID !”

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Posted 6 years ago

DPD is rated 1.1 based on 5,373 reviews