DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My delivery arrived earlier than planned before I get home and when I called to rearrange I was eventually told they would try but couldn’t promise for later that day. Then I was told I would get a call that never came, then I was told it would be the next day - Saturday and while still on the live chat I received an email saying it would be Monday then they returned it to the supplier!! I will NEVER have anything to do with this company again.”

Helpful Report

Posted 6 years ago

“Never got my parcel. DPD provided a time slot, I made sure to be at home during this period, stayed for 2h until I got a notification that my parcel was delivered (and even worse: I appearently signed for it) whereas nobody showed up. I called their customer service straightaway to understand what just happened. I spent 20mins over the phone, they couldn’t get hold of the driver. I was given a location where he seemed to have delivered the parcel, few blocks away from my delivery address. I went there to ask them whether they received any parcel under my name, nothing. Before I even mentioned DPD, they told me “wasn’t it DPD by any chance?”. They apparently have regular issues with the deliveries DPD organises and the driver seemed to be known for ticking parcels as being delivered even when it was not done just to meet his targets during given time slots. He sometimes shows up hours later when it is convenient for him. What is the point of their tracking system then? Luckily I have a video camera recording people buzzing at my door and he attempted to deliver the parcel an hour late....obviously I was no longer there and didn’t get a chance to receive it. I have been chasing their customer service for 3 days now and explained what happened, but haven’t managed to get an answer about where my parcelis. I didn’t choose this delivery company, it was the one used by the website I ordered for, but would definitely advise to stay away from them. Not reliable and unable to answer as basic questions as where a parcel is after I gave full information.”

Helpful Report

Posted 6 years ago

“Well today they have earned their one star as I did receive my parcel - it was 4 days behind their stated schedule but I did get it - they didn't break it - it wasn't lost or stolen - and I didn't have to ring customer services for a 5th time - so DPD you can have your one star !”

Helpful Report

Posted 6 years ago

“Totally useless! The live map is not live. It showed the driver 15 mins away for over 6 hours. He never did show up until the following day. The hour time slot is a joke. When you try to call the number it cuts you off.....absolute rubbish!!”

Helpful Report

Posted 6 years ago

“Anonymous - Re plant pot money - It should be very easy for DPD to identify who this driver is if you supply the details....The only snag is that they will probably promote him to Management of this pathetic company !!”

Helpful Report

Posted 6 years ago

“DPD driver was observed by my neighbour on my property moving a plant pot that I had left some money under for a fuel delivery and taking something, the money was taken before the fuel delivery arrived and we have no money for more fuel this winter. Absolutely disgusting especially at Christmas. DO NOT TRUST THIS COMPANY”

Helpful Report

Posted 6 years ago

“Let down again today and now it seems parcel never left depot for scheduled delivery that I took time off work for. I am so sick of DPD's unreliable system that wastes so much of it's customers time and money. This has happened many times before and I will no longer use any suppliers who use DPD as they are useless and when you complain totally ineffective and rude - they don't seem to care.”

Helpful Report

Posted 6 years ago

“I missed my delivery yesterday,I redirect today,I am in home but not yet received.its not good.i am doing night shift and waiting for my parcel without sleep he(Toby) gave for collection without coming.”

Helpful Report

Posted 6 years ago

“Disgusting service. Cancelled my delivery from online store which was using DPD, and bought the same item again from another online store and paid £10 extra, but they were not cooperating with DPD. paid extra but at least, I know my item will be delivered, DPD will not drive away while I am waiting my parcel in the house all day. And I think whoever gives 5 star to DPD, they are the DPD workers' relatives and friends :D”

Helpful Report

Posted 6 years ago

“D P D = S H I T”

Helpful Report

Posted 6 years ago

“Nikki has posted before and I have proof - not genuine 5 star - getting it removed.”

Helpful Report

Posted 6 years ago

“I want to give the ( - ) Negative at least - 5 and after shut their operation down forever. Cheaters, liars and all synonyms.... Wasted 2 days in a row.... Please shut them down please, i beg you and for sure thousands other clients will beg you too... Ruined my business... lost clients....”

Helpful Report

Posted 6 years ago

“Do not use dpd for expensive items, or items that are critical for you - as they may very well be destroyed and your complaint will not be honored. I was expecting an expensive international parcel. When the parcel arrived, I could hear that the content was broken. The driver refused to let me open the parcel (it was a large, bulky parcel - 30 kg) to confirm that it is damaged. He gave me two options: 1. Do not accept the parcel 2. Open the parcel after he leaves and file a complaint then. I chose option 2. as option 1. was unacceptable, as DPD would either cancel the delivery (I would be at a loss by default) or would redeliver (and the problem would repeat). I immediately opened the parcel after I got it into my house, and it was broken. I took pictures of the damage (within 15 min from the delivery) and filed a complaint with the broker. DPD rejected my complaint alleging that I did not report the damage upon receiving the parcel - which is clear not the case. Despite rejecting my complaint, they dd not provide me with any info concerning my options to further pursue my complaint, which is in direct violation of EU directive on consumer rights. Company: Destroys parcels Misleads customers upon receiving the parcels Takes 30 days to review claim Rejects claims despite photo evidence taken within 15 min upon receiving of the parcel Does not respect consumer rights - does not provide statutory info about further complaint process I will use DHL from now on, and will pursue my rights in courts if needed. Such unacceptable behaviour must be stopped.”

Helpful Report

Posted 6 years ago

“I sent myself a package and paid 51 euros for it's delivery. They didn't come to collect it on the appointed day after setting a time and sending a notification. It took them almost a week to come pick it up. I packed a few fragile items, but I packed it in such a way they'd have to beat my package or let it fall from a great height to break anything. They broke something that was extremely difficult to break, smashed all the items on the top (that were well wrapped, to prevent breaking, although they were not fragile), and basically messed up half of the package. Then they refused to bring it to my house, on the grounds that it was visibly damaged, open and stained (it was not open when they gave it to us, but it was taped with a different tape over the original, so maybe they peeled it off and was retaped afterwards. It was not as damaged on the outside as they claimed, and they said they were trying to get a refund, but then we wouldn't get our package). We had to call customer service before sending and before we got it, and spent a lot of money and time in those calls. We were eventually sent to pick it up from a warehouse, instead of getting it delivered. I haven't gotten a refund, and it doesn't look like I will. Never working with them again.”

Helpful Report

Posted 6 years ago

“My parcel, which I paid extra for next day delivery, was sent out on the wrong van. Regardless of the fact it was about 8 miles from me most of the sday, it was returned to the depot to be delivered tomorrow.”

Helpful Report

Posted 6 years ago

“Arranged for a case to be picked up from my son's university and delivered to home. He received a text with time slot but driver did not arrive. Contacted live chat and was told they cannot contact driver, cannot check drivers collection schedule and it could be collected any time up to 5pm. My son waited in all day, missed lectures, but driver never arrived. Contacted live chat again and they could offer no explanation why. I have cancelled the order - would never use DPD again - wish I had read the reviews here first”

Helpful Report

Posted 6 years ago

“I would give negative stars if I could. Did not go to my lecture, took one day off from my job, sat in the house just for the parcel, and suddenly I received an email saying that we came but you were not in the house. Cannot understand how their driver (Mike) think I am not in the house without ringing the bell (unless he has some extraordinary feelings). Obviously, DPD does not even have a support line to call. Worst service I have ever seen.”

Helpful Report

Posted 6 years ago

“Chasing up another 'lost' parcel with Customer 'Services' today was like banging my head against a brick wall for an hour an a half to eventually get nowhere and have them rudely put the phone down on me telling me that they had given me enough of their time already - and yet they gave me no credible details of how the issue was to be resolved and did not call me back as promised - they were so dismissive and rude it is no wonder that they encourage customers annoyance with this absolutely useless and reliably unreliable awful company. One star rating is much to generous - DPD should be avoided as their system and management are the pits !”

Helpful Report

Posted 6 years ago

“Let down yet again yesterday and parcel now seems 'lost' (or as a Christmas present for one of the 'workers'?). Using DPD is the new lottery and it seems that receiving your parcel safely on time is getting close to the same odds as winning ! Terrible Terrible Terrible unreliable, dishonest and rude company - AVOID !”

Helpful Report

Posted 6 years ago

“I have ordered a perfum from Notino which company using DPD service. I have paid £4 for delivery and my parcel still has not arrived. They should have delivered it on the 3rd of December. I have contacted the company several times but there is no sign of my parcel yet. I think it is unacceptable customer service regarding the price what they charge for a 120g parcel within the UK. I would advice people to try to use different delivery companies as DPD clearly doing a terrible job.”

Helpful Report

Posted 6 years ago

DPD is rated 1.1 based on 5,373 reviews