DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was meant to have a delivery Tuesday but today 3 days after the day I have checked their website and it says its on hold at the depot. Which is 20 miles from my location”

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Posted 6 years ago

“I am still trying to locate my order... what I can say is their delivery times are 3x DHL, their tracking doesn't work, their website doesn't work, their app doesn't work and cant reach them by phone because the queue is so large. as customer experience goes id say this is as bad as it gets... will avoid like the plague in future”

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Posted 6 years ago

“My son used to have a paper round - he always threw all the papers in the recycling and collected the wage - he now works as a DPD driver - from little acorns !!!”

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Posted 6 years ago

“No item. Card through door said left in porch. We don't have one front nor rear. Secondly, you'd said no worries, drivers take a photo of where left, but you'd said oh dear must be an error, there's no photo. No signature at all either, so not even a neighbour. Fourthly, after investigation driver had no explaination why hed written left in porch (when we don't have one) or why he hadn't left it in the place read back to me over the phone which was NOT porch and very detailed. Company of item have to go to court. DPD's investigation process is not sufficient and clearly there is something very wrong with DPD's delivery policy and process and is obviously why 93.93% give DPD one star. Though should be 0 star if delivery drivers are not accountable. I will not purchase anything on line again if dpd is the courier. I will add the clearly poor delivery policy and investigation process outcomes to other forums to ensure others are aware this is happening. Doubly so at Christmas. Shouldn't be insurance by amazon who pays, so still processing via court with seller at this point. P.S. your questionnaire below does not allow your customer to click Not received, nor give option to click having used two options of communication, nor give option to say actually customer service representative were polite and initially seemingly interested to know what had happened, however obviously has their hands tied when it comes to acknowledging errors clearly evident but still having to advise that DPD investigation was that they were satisfied it was delivered?!# Not understanding at all. But cannot waste any more time on this! Hoping Amazon can see and take note of all communication and gaps in their protocols and hence have majority% bad reviews.”

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Posted 6 years ago

“Disappointed, frustrated and angry.. That is the feeling that dpd gave me today.. I have ordered a travel system from dunelm (£300) and paid £9.95 for delivery.. They booked delivery for me for a day that I had to change so I can take a day off work so I can be at home when the parcel arrives.. Was very excited about the fact that could take the day off work and book what time my parcel can arrive.. My parcel was supposed to arrive between 15:15 and 16:15.. At 15:30 I saw a dpd van outside my house, the drive went at the back of the van for few mintes and the drove away and left.. I said to myself maybe he has to deliver to someone else and he'll come back.. So I waited until 16:15 and no parcel so I decided to track my parcel online and surprise.. My parcel was delivered and someone has signed for it.. So I decided to call customer service to see what happened.. And after waiting for more than half hour for someone to answer a consultant finally answered and he said that he can't get in touch with the driver but he will raise an investigation and it will take around 3 to 5 days for a response and on top of that I have to call dunelm to tell them about the lost parcel and that they can't refund me the delivery fee and can't offer me any compensation for the time that I waisted.. So strongly not recommend dpd.. You might end up waisting your time and your money...”

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Posted 6 years ago

“So she was at DPD when they were OK and has now managed the total demise and lack of credibility of DPDs customer and delivery with it's unreliability, dishonesty and appalling, rude, aggressive and dishonest customer services!!!. Who exactly is her boss then ?? Talk about loosing touch !!”

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Posted 6 years ago

“SINEAD CROKE DPD UK Sinead Croke joined DPD UK in January 2013 as Director of Customer Experience. In this role, she leads the DPD UK customer service team of 500 advisors and gets the opportunity to design new ways of making it more convenient for customers to get their parcels delivered. It is, in her own words, 'her dream job'. Her email is. scroke@dpd.co.uk Please let her know what you think of your 'Customer Experience' and post her reply (if any) - It is time DPD were transparent and accountable”

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Posted 6 years ago

“This company lost my parcel a month ago This company lost my parcel valued a £200 3 weeks ago and have just left me hanging. I have had to spend so much time contacting them just to get nowhere, Despite being patient and waiting first for 3-5 days then another 7-10 days nothing progresses. The onus is always on me to contact them first. My latest convesation today was with Gladys the webchat (again) I was told the lost parcel was still in the investigation stage (4 weeks after sending) How long do their processes take to play out for gods sake !! I have resolved myself to the fact that if I leave it I will never hear from them again. I just wanted to send a parcel to someone before christmas using a company who by all accounts deliver parcels I am now £200 out of pocket which I know I'll never see back and have had the hassle and the constant niggle over the last 3 weeks that the situation is unresolved and on going....like the torture of a dripping tap.”

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Posted 6 years ago

“Delivery driver gave my parcel to a stranger and is unable to provide details of where that parcel is. Shady company. Avoid”

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Posted 6 years ago

“Reading these reviews must make DPD proud that they are getting it so right - where do they recruit their management 'team' from? As for their customer services management ('Tourettes Team') they should be thrown back on the pile. It is hard to understand how a company this bad and with such an awful reputation and attitude towards their clients can survive. If you respect yourself, your property and your business more than DPD obviously don't then you would do best to avoid them.”

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Posted 6 years ago

“Another farce with DPD today - 'out for delivery' and then 'hasn't left depot' and then 'parcel lost' 'excuses' (LIES) - tried to talk to a manager - but they make this impossible and really don't want to talk to their customers. DPD are dishonest and completely incompetent. I have used Amazon for 5 years with over 100 parcels a year and had one failure which was filled up with an apology and immediate refund. I have bought from suppliers using DPD 10 times this year and have only had 1 satisfactory delivery on time - says it all. I will not buy from any company that uses DPD from now on as it is much too stressful and frustrating to see just how bad they are and to waste my time and money chasing them to provide the 'service' they are trusted with (by some). DPD must be the worst delivery service ever and certainly the most dishonest and disinterested.”

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Posted 6 years ago

“4th Jan - parcel due. texted a 1hr slot. Didn't arrive. Reason given - no contact number (they managed to send me text though). Rang them but next earliest delivery they could offer was 7th. Nothing to say about contact number so presumed they could not find me (been here before lots) so checked address and gave details on where to go from where there sat nav would take them. 7th Jan - no text message but an email from BT giving time slot. Didn't arrive. Reason given - premises closed. (It wasn't) Rang in - Waited several minutes to get through and they cut me off. Rang again - reason they gave was that driver was in Gedney (why?). Then they said BT had given them the wrong town. But I had checked address and postcode previous friday. No - had wrong address on and he was out of area. Couldn't deliver it on way back to depot, wouldn't give me depots number, told him i wanted to speak to manager to make a complaint - told that managers would only call me. Home phone running out of charge so asked him specifically to call my mobile number as i was going out soon and gave it to me. Got home late to answer phone message on my Home phone saying it was BT's fault as wrong address, although it never came up on 1st delivery. Called BT - who confirmed as i suspected that they had exact address my home phone is registered to and where I live. Still no parcel and who knows what will happen tomorrow - no confirmed delivery time or message as yet. Would have given them -1 if i could but why would you use a company that cannot be honest?”

Helpful Report

Posted 6 years ago

“Shambles of a company ... dishonest,disinterested,rude,unreliable,confrontational,dysfunctional - AVOID !”

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Posted 6 years ago

“Let's just face it ... DPD are just not up. To the job and don't care as long as they have your money.......JUST DONT USE THEM”

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Posted 6 years ago

“Like most other users on here, I found this company to be completely incompetent! I knew I was not going to be in on the day they were due to deliver my parcel so arranged collection from Halfords as a pick up point. I had a text from DPD saying it would be there from 12pm the following day. It wasn't. They then tried to deliver it to mu house the following day when no one was in again! Tried to contact them which was impossible to talk to an actual human. The automated message said they would try to deliver today, when I was actually in and they didn't. As others have said I don't know why any company would use these cowboys/cowgirl, they will tarnish anyone's good reputation.”

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Posted 6 years ago

“Honestly speaking I rarely leave bad reviews but this delivery service is disgusting! Major retailers must black list them as distributors as they destroy the online buying experience! You book a time and date, take off work for the day or sacrifice a Saturday tracking using the app designed to give you a false sense of security. To eventually receive a message lying about how we missed each other when they didn’t even attempt to deliver! The man left the card 5 mins away from my house the wrong address!! How with modern gps technology that I had on the app and when I called they admitted he made a mistake and would come back later in the day but never! It happened on 4 different occasions the last was my sons birthday gift! Completely ruined his day”

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Posted 6 years ago

“Every time I tried to phone you I get cut off I didn’t sign for my parcel as your driver didn’t come it keeps saying I recurved it in Thursday at 1.39 I didn’t sign anything and still today Saturday it still hasn’t come it says your driver was Steve no card through door saying it’s gone elswere Mr Dennis Gillard 61 Mount pleasant Avenue Wa92pr parcel no 15976520641148 if not here by Tuesday I shall be cancelling the payment .”

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Posted 6 years ago

“These shocking reviews are flooding in daily and most are having the same experience of DPD being dishonest and totally unreliable. WHY DO ANY COMPANIES USE DPD? WHY DO THEY RISK BEING ASSOCIATED WITH THESE DREADFUL, UNRELIABLE, RUDE, DISSINTERESTED AND FRAUDULENT INCOMPETENTS ?”

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Posted 6 years ago

“Second time in a month they say they have tried to delivery a parcel and left a card but have definitely not been here. Today at the time they were supposed to have called I was sitting 6 feet from the front door. No card left. They are now saying they will try again mid day tomorrow meaning as a self employed person I cannot go to work .”

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Posted 6 years ago

“DPD are totally useless , they tried to deliver a parcel left and card saying we will be back tomorrow that’s today Friday 4th and no delivery has taken place on enquiery they said they tried to deliver it but no one was in ... TOTAL LIES I HAVE BEEN IN ALL DAY I TOOK TIME OFF WORK, AND I HAVE NOT LEFT THE HOUSE. THIS IS the 3RD TIME YOU HAVE DONE THIS WHEN DELIVERING A PARCEL .. YOU ARE A COMPANY WITH NO MORALS AT ALL , I ADVICE ALL BUSINESS OWNERS TO USE OTHER CARRIER COMPANIES. I HAVE CCTV YOU YOU TURNING UP LEAVING NO NOTE TO SAY YOU TRIED TO DELIVER ON THE DAY BEFORE YOU SAID YOU WERE DELIVERING , HOW IS ANYONE SUPPOSED TO KNOW. 1 you turn up before the date your tracker says 2 you don’t leave a calling card 3 when you did leave a calling card on the second delivery call ( as we did not have a clue about your first call as you left no card ) it said we will call back tomorrow, guess what I stayed home on 3rd January 2019 and no delivery so I checked the tracker and it said delay so it will be delivered on 4th January 19 so I took another day off work and guess what noooooooooo delivery yet again I would give minus stars if I could this is the 3rd time of parcel delivery trouble with DPD.... I don’t have problems with, amazon, Hermes, ups. Parcelforce etc SHAME ON YOU DPD”

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Posted 6 years ago

DPD is rated 1.1 based on 5,373 reviews