DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give them less than one star if it was possible! I sent two parcels together for delivery to the same address but only one arrived leaving me out of pocket £261.79 inc vat plus the DPD delivery fee I have been jumping through hoops since trying to get a recovery from them. Please think twice before entrusting them with your parcels! (DPD2138429).”

Helpful Report

Posted 6 years ago

“told to leave in outhouse side of house then shut the lock ,cannot find it anywhere and said the delivered it”

Helpful Report

Posted 6 years ago

“This company is just not fit for purpose and should be investigated. When things go wrong - it seems most of the time - their 'customer service' is an utter disgrace...they are ignorant, dishonest, disinterested, abusive, confrontational and very rude....their supervisors (if you can get through to them) are even worse !! where do they find these morons and what is their training. The only thing that they do successfully is convince customers to never use them again or any company that associates itself with them. This company is totally unreliable and surely cannot survive? AVOID !!!”

Helpful Report

Posted 6 years ago

“As everyone else has commented their delivery times are meaningless, their processes are useless, and their customer service staff do not deserve to be called customer service. The person I spoke to was rude, aggressive, unhelpful and hung up on me. He told me that it was not their fault because they were inundated by Black Friday sales and HE wouldn't give delivery timeframes. I pointed out that he worked for a company that did and my package was four hours late on a timescale that THEY had chosen. Refused to give me supervisors name, his name and shouted at me before hanging up.”

Helpful Report

Posted 6 years ago

“This company is a joke. The delivery man got lost, he didn’t call me and he disn’t collected my parcel. I had to rebook the delivery with another company. Speachless.”

Helpful Report

Posted 6 years ago

“What a bloody joke.... AGAIN!! First they lose a parcel (almost a month ago) and now today the driver was supposed to drop the parcel at my next door neighbours as instructed via their website, and where did the driver drop the parcel off? At number 174! How the f**k is that number 67?? Then a phone call to the even more useless customer service agent only to be advised that the quickest way for me to retrieve my parcel would be to collect it myself!! No, really.... That's your best advice, what did you think I was going to do? DPD you really are as useful as a bag of pigshit, and the pre recorded message you have before a customer gets connected to one of your agents explains all now... You know yourselves that you are a failure as a company and that you have far too many unsatisfied customers which will grow in number as Christmas gets nearer... UTTER FAIL!”

Helpful Report

Posted 6 years ago

“I have placed an order on Friday for next day delivery on Saturday, they sent item thru DPD promptly, DPD failed to deliver on Saturday, they updated the reason for missed delivery "Premises were closed", we were home all day waiting for new phone, never arrived, called DPD they promised to contact driver and try to delivery on Saturday, called mobiles.co.uk, no explanation, they told me that they are now rearranged delivery on Sunday, no update from DPD on Sunday, called DPD they confirmed that they will deliver on Sunday, no delivery on Sunday, no delivery on Monday either, no update from DPD or mobiles.co.uk, saw update from DPD today that expected delivery on Tuesday, let’s see if they deliver today. wasted my Saturday and Sunday, will never deal with DPD or mobiles.co.uk”

Helpful Report

Posted 6 years ago

“Ordered from a Diamond store, my delivery today by DPD UK I was shocked to receive my parcel bag had been opened and had tape to seal it, box torn damaged ? Contacted supplier who was very helpful i supplied photo's and cctv of package in hand as you could see it was not sealed correctly before delivery, I opened the parcel to find my purchase had been stolen contacted DPD Customer line, chap very nice apologetic said he will contact branch? no call at Present don't know if they will ??? supplier contacted and said they have had another call from a purchaser in Staffordshire complaint of the same thing DPD Delivery ?? Seller buyer beware who you pick for your parcels very appalled and shocked indeed.”

Helpful Report

Posted 6 years ago

“My new phone was delivered 5 days late, I spoke to a manager who was rude and clearly untrained to deal with these situations, she upgraded my delivery to fast track the next day between 9-12 and it still turned up 2 hours late, what a shambles of a company, the company needs investigating”

Helpful Report

Posted 6 years ago

“Ordered some aftershave for my son's birthday, the company I ordered it from, despatch it .was picking up from Sainsbury.No parcel arrived email back and forward....month on rang.... endless wait on the phone nothing 65 pounds down, in the end..... good will from the company I ordered from they replaced it , Arrived within 2 days from parcelforce will never order anything that use this company again.”

Helpful Report

Posted 6 years ago

“Had my parcel since 21st just found out its not been deliverd because they cant find my address!!strange as they've delivered to me before, still waiting.”

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Posted 6 years ago

“Terrible company told me parcel had gone missing after 2 weeks of not delivering it ! This company lies and steals do not use”

Helpful Report

Posted 6 years ago

“The driver sent a message signed by porch, we were in got message went to the porch not there, rang up they tried to ring driver his phone was off 3 hrs later a neighbour knocked with the parcel he said he found it behind his bin he had gone to throw it away and then realized it was a parcel for us this is extremely poor service delivered to wrong house not left where they said it had and left it by a bin out in the open and to the weather this is not a service and should not be paid for I will put in a complaint and let curry’s know who use this company the driver should be spoken to”

Helpful Report

Posted 6 years ago

“Marks comments below are spot on and they seem to make no effort whatsoever to engage with their customers. They are anonymous and unaccountable . They are dishonest and incompetent. They are rude and confrontational. DPD do not deserve your custom and they do not deserve to survive. One of the worst and most cynical companies I have ever had the misfortune to deal with. Avoid at all costs and avoid companies who use them”

Helpful Report

Posted 6 years ago

“I ordered a violin on 22/11/2018 next day delivery (23/11/2018) for my son's birthday. DPD "tried" to deliver but to the wrong address! The reality being that they tried to deliver to the first house that remotely resembled my address. After much complaining they sent me an email assuring me that it would be delivered today (24/11/2018). They then sent me another email thanking me for requesting to change the delivery address to Monday 26th. This message also said it would be delivered to the first address they tried, and not my address. I made no such request, they are lying. Just how inept can one company be? Hiding behind a faceless website, making it very difficult to talk to anyone, enables them to operate in a completely unprofessional way with zero regard for their customers. Their sheer size enables them to get away with this. Trying top get any sort of meaningful dialogue started is like talking to a pre-school child.”

Helpful Report

Posted 6 years ago

“Shocking incompetent poor excuse for customer services CAN YOU TELL ME WTAF WHAT IS THE DEFINITION OF CUSTOMER SERVICE ?? Because I tell you what the morons that I have to keep on contacting to feed me back some bull💩 excuse after excuse as to why I’ve not received my money for the parcel that YOU LOST I’ve FOLLOWED ALL THR BULL💩 that You’ve told me to do contact eBay who told me that they needed you to send a ‘proof of non-delivery’ only to explain it to your customer services and for them to tell me no such document exists then for You to tell me that the seller will need to contact you to discuss further only I asked the seller to contact you and she did I have proof of that and she was told by yourselves that you were dealing with it via eBay and NOT the SELLER as told by me that you would need to speak to the seller to which I then had to spend my time contacting you again to explain what was said for you to tell me that you would file the claim on my behalf for me to get back the money from the lost parcel and it would go down as ‘non-compliance with ebay’ I was told I’d receive s Phone call Monday and surprise frigging surprise no PHONECALL🤬🤯 ONLY to waste my time again this morning contacting your moronic CUSTOMER SERVICES FOR WHAT MUST BE THE 15th time I’ve had to contact you despite this COCK UP being your fault and now I been fed another bull💩 waffle that there’s nothing you can do until the seller contacts you!! And WAIT FOR IT IT GETS BETTER......, the icing ON a 💩🍰 is to speak to the manger it’s a 2hr wait!!! ARE YOU FRIGGING SERIOUS!! This is your COCK UP you’ve agreed that the parcel Was delivered to the WRONG ADDRESS AND COULDN’t BE RETRIEVED YET I’m still £25 out of pocket wasting my time chasing your incompetent ASSES about MY COMPENSATION !! 😑🤬🤦🏽‍♀️🙄 makes totally frigging sense !!”

Helpful Report

Posted 6 years ago

“They should have delivered my Apple watch but ended up sending me someone else's brand new apple watch from Sky, estimated value over £900!. Based on the label of the package, someone at DPD put my address details over the top of an existing order!! How is this possible? If you had any idea how to correctly tracks goods your staff should not be allowed to change labels, a simple barcode system would avoid it. Luckily I am an honest person and returned the package back to the collection point. Hopefully Sky will read this review and see how poorly Managed and incompetent company this is. As my watch was still missing, received another message yesterday saying my package had arrived and I need to collect again. Arrived again at the collection depo and guess what, no package to collect, what a complete waste of my time again. Case has been raised DPD and I have not received an apology or any feedback as to the location of my watch. Ladies and gentlemen, based on my experience this company it is useless, please avoid at all costs.”

Helpful Report

Posted 6 years ago

“Received note to say left with neighbor, asked every neighbor & nobody had it. Went online with DPD who were so unhelpful I thought Kafka was their chief exec.”

Helpful Report

Posted 6 years ago

“Absolute bullcrap of a company. Until recently I thought this was one of the few decent delivery companies left, I was so wrong. On my latest delivery the driver Michal was supposed to deliver my parcel between 13:06 and 14:06 - NO ONE even attempted to knock or ring and I was standing in the kitchen right next to the door the whole time. I took a day off work for that s**t. The driver allegedly left photo online of the card which he left and the photo is completely black?!?!?!. Their customer service line makes you wait for the automated message to repeat 11 times before it gives you an option to speak to a human and then their manager pre-recordedly warns you not to be angry at them?? Well F*** you and f*** you in the a*s for losing my time and being unprofessional s*its, ok? F***. You.”

Helpful Report

Posted 6 years ago

“Sack all the managers and start again...as for Customer Services - whoever is in charge of this lot must be retarded - how have they got the nerve to tell customers not to get angry and abusive on their recorded message when this is all that they do after your 40 minute wait to get through....This department should be closed and rather than just infuriate the customer with their total lack of respect and efficiency. They are clearly parrots of a very badly thought out (or maybe no thought ??!) 'system' and are an utter disgrace!! I will not be using DPD again or any company that uses them for their deliveries.”

Helpful Report

Posted 6 years ago

DPD is rated 1.1 based on 5,373 reviews