DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,932 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,932 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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376

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD lost the parcel, claimed they had no record of it. Then how did they manage to send email notifications out that the parcel will be delivered the next day? This was meant to be a Xmas present for my little one. Now it is lost and won't arrive in time for Xmas. Disappointed kid.”

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Posted 7 years ago

“Driver lied! Claimed that the delivery location was closed. Not true. Confirmed with destination that no DPD van arrived on site, via CCTV. Phoned DPD, was hung up on twice. They didn't care! Christmas ruined!”

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Posted 7 years ago

“Why can't the Driver at least state the time and date of supposed delivery on their card? Two cards dropped - one put in the letter box and the other between the entrance doors. Can't be sure of the one dropped into the letter Box, but I was in for the one put between the entrance doors. It's like magic, a few minutes I have gone through that door and there was no card - otherwise it would have naturally dropped on the floor as I opened the door. Few minutes later, I was on my way to the loo when I saw a card sticking out between the doors. But I was in my Office and there was no indication he made any attempt to get my attention on his arrival. Beware of this company!!”

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Posted 7 years ago

“Total failure to deliver, broken promises, lies and ignorance. I would never trust this company ever again. I would rather rely on a cage full of carrier pigeons before I even consider thinking about DPD. In the end I contacted the sender to recall and use a more competent company. Good riddance DPD, hopefully I never have to deal with you again.”

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Posted 7 years ago

“DPD failed to deliver my parcel on FOUR occasions. Firstly, their DOZY DRIVER attempted delivering to the wrong address. Secondly, having added as much detail to ensure delivery, including leaving parcel in front porch, DOZY DRIVER took a picture of front of house, didn't deliver and drove off. Thirdy, having been patched through to the local depot, I was assured the parcel would be re-delivered that same afternoon. The DPD driver failed to turn up. Complained to DPD Head Office and was assured the parcel would be delivered next day. Finally, to add insult to injury, I received a text from the local depot acknowledging my request to have the parcel delivered next day! I NEVER made that request! As a last resort I contacted the seller who took the order away from DPD and arranged delivery the next day with TNT. Delivering to my house couldn't be easier, as Hermes, Parcel Force and Royal Mail have no problems in doing so. Had it been possible I would not have given DPD any star rating. They are inefficient, untruthful and totally unreliable ... avoid DPD at all costs!”

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Posted 7 years ago

“Unreliable - Driver claims none delivery, when he didn't turn up at my house Very poor and unreliable service. Complained to the driver who delivered a badly damaged parcel. He was rude and arrogant and claimed nothing to do with him. New parcel is sent. Driver claims he tried to deliver but nobody at home despite the fact that I was and can see my drive from my window. When complained to DPD, I was told driver refused to deliver because I had complained the previous time. They totally ignored the fact that driver provided his office with incorrect and misleading information. You wonder how they run the business.”

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Posted 7 years ago

“Vehicle YK16BDE a 40 ton articulated truck in an act of road rage tried to harm my wife son and I with said truck on the M11 and the CEO has no interest in helping us. Nice hey.”

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Posted 7 years ago

“Managers - if you and your drivers have to lie and cheat about deliveries showing total unreliability and disrespect to customers time and trust - what does this say about your broken system and recruitment ?? As for customer experiences dept they should ball be sacked starting at the top as they are a disgrace. DPD have to be the worst delivery company by far and should be avoided”

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Posted 7 years ago

“Reviews show working at DPD to be 3.5 stars - Customers give it 1 star and many would be 0 stars if allowed - says it all !”

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Posted 7 years ago

“Dpd delivered a £35.00 top when I was waiting for a£899.00 electric car the XMaxx.They mixed up the labels with someone else's parcel.Still donot were mine is you cannot phone them automated completely awful company.Still waiting to find out where my purchase is.I want answers non force with.”

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Posted 7 years ago

“I WILL NEVER USE DPD AGAIN OR ANY BUY FROM ANY COMPANY WHO USES THEM - THEY HAVE 'LOST' MY PARCEL AGAIN TODAY BUT ALSO NOTED THAT IT WAS DELIVERED AND SIGNED FOR BY ME !!!!”

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Posted 7 years ago

“The worst delivery company in the country. I can’t believe John Lewis uses this terrible dishonest company. Two items were to be delivered yesterday.I requested they be placed in a safe space as I wasn’t going to be in.Get an email saying my items have been delivered and that I have signed for it.Needless to say I hadn’t and the items were nowhere to be found.Called the John Lewis helpline who said DPD had left it in the safe space.They of course had not.If my experience of this awful company is anything to go by they regularly go to the wrong address.Thats £35 pounds wasted and a Christmas present I desperately needed for someone that I’m not going to be able to give. Please John Lewis Dont so business with these people.Everytime I unintentionally get something delivered and I discover they are using DPD I know that there will be a problem,and there always is! They are a terrible,lazy dishonest company and the sooner companies stop using them the better!”

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Posted 7 years ago

“FURIOUS! DPD will claim nobody was at home, even though someone was!! I have had this issue before with DPD a few months back. I complained and received a less than satisfactory response. Why am I not surprised this has happened again? If I had known DPD were the courier, I would have ordered the item elsewhere! I have been waiting at the home for the delivery all day, and the driver has simply taken a picture of the block of flats from the street and driven off claiming I am not in. I was in. I was tracking him on the website at the time. I have no option to leave the item in a safe place. If I did, I would have it delivered to a safe place, so there is no excuse. Why does this keep happening? How can I receive my item? Obviously the driver doesn't want to deliver this to my address as its to much hassle for him. Please note the photograph shows the block of flats and not my front door. This photo was taken from the opposite side of the street.”

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Posted 7 years ago

“I was home and received a message from DPD on the app that they tried to deliver but n one was home even though I was sat in my flat. One of the worst delivery experience I've had.”

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Posted 7 years ago

“Gets 1 star because I can't give it none. Driver turned up on time (about the only thing they got right), first he gave me the wrong parcel and had to come back to the door for it. He then went back to the van and said he could not find my parcel as the van was full and it had probably fallen down behind something else. He then stated he would return later that day once the van was empty and he'd found it, he never bothered coming back with it so not only had I wasted a day waiting in until the delivery time, I then wasted the rest of the day waiting on him not coming back. I then had to waste another day waiting in for it again. As for their complaints department, don't wast your time, their slogan is Make it Right but a slogan is all it is, it really stands for we'll do nothing at all. Edit: Parcel finally turned up today, that's only a day and a half wasted. It was the same driver so I asked him why he din't come back, he said he couldn't find the parcel in his van when he'd delivered everything else. So it's either carelessly not been put in the van on the day it was supposed to be delivered or the driver is lying because he couldn't be bothered coming back that day. Either way simply not good enough. The only thing that surprises me is that anybody still uses this company to deliver their stuff, I certainly won't ever and I'll steer anybody I know clear of them. This in't the first issue I've had with them either.”

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Posted 7 years ago

“Well they did it again!!! turned up didn't ring my bell, left a card and have now lost my parcel !!! Told to contact sender like it is their fault !!! DPD are a disgrace and should not be trusted. I will NEVER use any company who uses them again. As for complaining to Customer Services - forget it...you might as well talk to a scarecrow .... you would certainly get more sense, more interest and less insults !!”

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Posted 7 years ago

“What a pitiful message greets you after you 40 minute wait to get through to Customer 'Services' What sort of company would put out a recorded message like tis? Absolutely pathetic and a clear indication of what a sad pathetic and useless company DPD have become - sack them all ! Bye Bye DPD your time is up !”

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Posted 7 years ago

“Posted missed delivery card before any attempt to knock. Got my parcel as I was stood by the door. Called customer services to complain and found an unprofessional attitude geared towards making poor excuses and unhelpfulness. Funny that when you call customer services the head of "customer experiences" has recorded a message asking you not to be rude to her staff- that says all you need to know about the experience of their customers!”

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Posted 7 years ago

“Absolutely useless company who seem to totally disrespect their customers - and themselves. Dishonest, unreliable and rude with the worst Customer Services Department ever....AVOID DPD AT ALL COSTS !!”

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Posted 7 years ago

“If you are a company relying on good service and prompt and reliable delivery you would be very foolish to use DPD no matter what their deal. You WILL loose custom and reputation - be warned - DPD are a very unreliable and dishonest company bordering fraudulent. They don't care about their customers and their customers are your customers. Their awful reputation will also reflect yours !”

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Posted 7 years ago

DPD is rated 1.1 based on 5,932 reviews