DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,675 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uniquerecoveryfirm(AT)Gmail....com

372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel lost or stolen by DPD that's what I've been told by the sender . After all I can not login on my dpd account anymore. Stay away from this company”

Helpful Report

Posted 7 years ago

“Given a delivery slot of between 12 and 1pm, as its a flat actually saw the DPD van drive past and the driver then had the audacity to say there had been no- one at home and had left a card. Total lies!!! Rang AO to complain/rant and re-delivery promised before 5pm. Suprise suprise the delivery failed to turn up again...without doubt the worst delivery company out there and should wind up their business and not the customers.”

Helpful Report

Posted 7 years ago

“Each time you will speak (email as they don't like face to face) with a different adviser, who cannot and will not assist. Your parcel will arrive when and where they want. You will be text a premium 0844 number which is automated and cost you. They love saying "sorry" but dislike taking action. Please ask your suppliers to consider switching their account and email them a link of TrustPilot and Reviews.”

Helpful Report

Posted 7 years ago

“I have never written an online review for anything in my life but my experience with DPD was so utterly abysmal I will do so for the first time here. Least helpful customer service and worst delivery arrangement I have had, which is saying a lot as I have previously undertaken intermention moves that were easier. I ordered a parcel that was supposed to be delivered on Tuesday between 330 and 530. Sat at my flat for two hours waiting during the middle of the workday and at 530 received a message "sorry we missed you". Lies. No one attempted to deliver the package. After calling and talking to someone who agreed that the missed delivery was entirely DPD's fault the best they could do was to deliver it the next day between 830 and 1030am, so another two hours taking off from work. On Wednesday at 9:00 I use the DPD app to chat with an advisor to make sure the parcel would be delivered before 1030, they guaranteed it would be. Not surprisingly, at this point, come 1030 the parcel has not been delivered despite repeated assurances now from two people that it would be delivered during that time. When speaking to someone on Wednesday at the best they could tell me was that I would receive a delivery ETA by 11am. Finally got someone on the phone who then told me the delivery wouldn't happen until 1-2pm because, get this, the morning truck was full. That's right they just didn't send it out in the morning because they didn't have enough space. Its now a full day of missed worked and the bets anyone at DPD could do was say sorry. The managers even refused to talk to me on the phone saying they were too busy and would have to call me back. I will never use DPD again and strongly urge anyone out there to refrain from using them.”

Helpful Report

Posted 7 years ago

“My parcel was sent to the wrong place I've been waiting 10 days and still it hasn't arrived. Rude and useless customers service.”

Helpful Report

Posted 7 years ago

“Parcel not delivered”

Helpful Report

Posted 7 years ago

“The tracking service said delivery would from 06:00 to 18:00 on the 26th wasted a full day sitting in. Hope the day will come when we can bill these parcel firms for our time?”

Helpful Report

Posted 7 years ago

“So far they sent back six parcels to the seller stating someone at my address refused the deliveries. I do work from home, and I was home at the time shown on DPD tracking page. When I checked the DPD tracking page, it said the parcel was refused, which is false. I asked my two "Super Dupper" dogs, and they swore to have nothing to do with this. I was perplexed when I discovered DPD sent the package back to the seller. I am starting to suspect DPD sent the packages to Mars after I learned DPD announced the launch of DPD design space. Spooky!!!!”

Helpful Report

Posted 7 years ago

“A delivery company that doesn't deliver. They either send it back to depowithout attempting to deliver or delivery it to completely the wrong address and leave you to work out who the hell has your parcels, then I'm left trying to figure out how to transport items that don't fit in a car boot. Just so shoddy.”

Helpful Report

Posted 7 years ago

“First time DPD customer. Arranged a collection of two parcels on Wednesday 23/5. No one appeared and no contact of any kind - not even the email with the collection slot. Rearranged for yesterday Thursday - again no collection or contact of any sort. Talked with live chat several times but they are of no real use they don't know what is happening on the ground. Just been on to them again to arrange a refund -no apology just went through the motions. Not even sure if they are DPD or just a call centre representing them. Very unsatisfactory and has caused me no end of problems. Not sure anyone from DPD really cares.”

Helpful Report

Posted 7 years ago

“Don't believe customer services! Don't bother with leave in safe space or neighbour they just ignore that. Don't bother calling to complain, wait time stated in excess of 5 minutes is for the 3rd time over 30! I'm still waiting....Don't email or use Facebook because they don't reply. No surprise their ratio g is so bad....shocking all round.”

Helpful Report

Posted 7 years ago

“They said that no one was in to receive the item. I was actually outside my door, which was open, whilst I did some cleaning outside waiting for them. They either employ incompetent staff who don't go to the correct address, or they have some drivers who feed back lies.”

Helpful Report

Posted 7 years ago

“I got notification of a delivery I was expecting giving me options for what to do if I’m not going to be in. I opted for leave in safe place and signed the waiver on the DPD site. Next I get a notice to say they were unable to deliver my parcel because there was no one in to sign for it. No customer service number. No complaints procedure. Hopeless if you actually need something delivered urgently. V poor service. I wish businesses would not use them.”

Helpful Report

Posted 7 years ago

“Paid a lot to have two bulky items delivered - first of all, they didn't pick them up from my family's place on the agreed upon date so they had to bring them... They'll only deliver Monday to Friday around 10 am - I'm working full time and I live alone and couldn't carry those items. Now my partner has to rent a car and pick them up with me on Saturday before 10.30 am. What am I paying for?Never again.”

Helpful Report

Posted 7 years ago

“was going to explain all the problems had with DPD but will not waste my time, they are the worst delivery company, how can they get away with this, I have informed my recent supplier Fortum & Mason they should seriously consider cancelling their contract with them. I really need to check who the courier is when I next order anything”

Helpful Report

Posted 7 years ago

“Is it so hard to deliver parcel from the first time? your driver made a mistake, instead of 674, he came to 647 and after he called me refused to came back ! Even after i told him that he made a mistake, he need to come back, you promised to send it n few days, which was 22nd May. and yesterday i got msg that "my parcel is on its way back to Foray Clothing ltd" is it a joke? a your call centre is just helpless. Explain me please, why shell i spend my time by trying to track and get my parcel? when i'm paying for 3-4 days delivery? Is it that difficult ti employer driver who do have common sense ? who can read addresses of uk? Where shell i write more to get my parcel on time? on my address? without writing hundred complains? without hearing what to do, where to call from your customer centre to get my parcel? it is not the first time i have the same problem i mean you never came on time.”

Helpful Report

Posted 7 years ago

“Awful service, phone being delivered left note on door requesting it to be delivered to neighbour dpd driver took a picture of the door and note and said they hadn't delivered.following day wouldn't leave phone with my son despite him showing ID and being at the delivery address in the end had to drive to put 'local' depot 1 hour and 30 minute trip there and back What a disgrace this company is”

Helpful Report

Posted 7 years ago

“For the 3rd consecutive time the parcel has not been collected. Despite more promises to collect by 5.30 pm today, DPD lines are closed and no pick up has been made by 18.58 hrs!!!! To add insult to injury on each occasion they have said the pick up was attempted. Total and absolute lies, as having waited all day at home and then at work (with a fully staffed reception also being aware) NO-ONE arrived to pick up. Unacceptable, unprofessional, aggravating and not even a guarantee they will turn up at some point (who knows when) tomorrow!!!!!!”

Helpful Report

Posted 7 years ago

“This company has managed to go from being one of the best courier companies to the absolute worst. I’ve had missing parcels, items taken to the wrong address and even received seriously damaged items. Currently I’m waiting for a delivery which has apparently mysterously gone missing at their depot. Retailers be warned - you will lose a great deal of customers if you use DPD as I for one will not shop with anyone in the future who uses them. They are absolutely hopeless and dishonest.”

Helpful Report

Posted 7 years ago

“Parcel never arrived. Lied on their website that no one was at home to accept the delivery despite my waiting. Tried to track on their website -- said calling card left -- another lie. Rearranged delivery for later in the week and called them to confirm -- only to be told that the item was damaged and thus could not be delivered. My impression -- inefficient liars. Reordered another of the item and asked the supplier specifically NOT to use DPD.”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,675 reviews