DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,377 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,377 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 22nd September 2025

Scott

DPD 1 star review on 11th September 2025

Elina

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service”

Helpful Report

Posted 7 years ago

“I am very disappointed with DPD service. Already 2 days I am waiting my delivery. Every day I am gotten email and text messages when delivery must come. I don’t understand what going on. Before DPD was the best delivery company but now I am charge my mind.”

Helpful Report

Posted 7 years ago

“Parcel reference;11535812660174 Noting that you have declined the opportunity to clear up the filthy mess you and your colleagues have made, from start to now, for the matter remains unfinished ie. denying DPD had the parcel; failing to respond to recorded letter, giving incorrect delivery information, mis-informing ( ie. lying to me) that the French sender had erred with the delivery address, which was correctly addressed, smashing my item, as well as your '24 hour response helpline' failing to respond until 10 days after my query,and then doing nothing, as well as you, Mr Skidmore, writing to me about the 'Trouble YOU have experienced with this shipment !!!' give me the direct phone number and direct email address of Dwain McDonald, PO Box 6979, Roebuck Lane, Smethwick, West Midlands, B66 1BN, your CEO, who will be informed of the complete ambience of disorganisation in which everyone in DPD with whom I have had the misfortune to contact/be contacted/ ignored operate. Dr Peter Dodd”

Helpful Report

Posted 7 years ago

“I’ve given 1 Star as there’s no option to give Zero. On Saturday I was promised a 1 hr deliver slot for a collection on Monday and advised that this could be anytime between 9am - 5pm. The 1hr time slot would be confirmed first thing on Monday morning and would allow me to plan my day. Well today is that Monday and at 11am I was informed that the 1hr window was anytime between 9am - 5pm, how helpful ! If only they’d kept their word I’d have only wasted 8hrs of my day...... but it didn’t happen. Numerous attempts to call them was a complete waste of time as nobody answered the phone and the automated system failed miserably. Well, finally the parcel was collected by a driver who had no idea we’d been waiting in for him for more than 10hrs, hence no apology, simply “well I’m here now aren’t I” Lesson learned, if you want a parcel collected for delivery..”DON’T USE DPD, THEY ARE USELESS””

Helpful Report

Posted 7 years ago

“I've bought a present with a next day delivery. However, there was never even an attempt to deliver it to me. I had to go to the deport 3 times and wasted more than 1 hour each time queuing there just to be told that my parcel wasn't there. Their mobile app showed that the parcel can be collected but in the reality it wasn't given to me. What is the point to have an app which doesn't correspond to their internal procedures?! The funniest thing was that their excuse was: "We took more orders than we can handle" Why should I care how many orders you took?! This company doesn't care about its customers at all, they are only a MONEY DRIVEN company.”

Helpful Report

Posted 7 years ago

“(1) Arranged to pick up a small parcel from Matalan, but the parcel was not delivered there as 'oversize'. (2) Arranged to deliver to my home 3 days later. Driver left a card despite someone being at home. (3) Arranged to deliver the next day. Driver arrived before the time slot, so I was out and he left a card. (4) He then returned when I was out again and left another card. (5) Arranged to pick up from the depot. Waited 30 minutes but they couldn't find the parcel. The saga continues. I have been told to expect it tomorrow, and I wait in hope more than expectation.”

Helpful Report

Posted 7 years ago

“Waited in for my parcel then decided to track it they said they had tried to deliver my parcel with a calling card sorry not my house!!”

Helpful Report

Posted 7 years ago

“My order dated 27th November never arrived. Was told by sender that DPD had lost it as DPD had problems with deliveries due to Black Friday. This is a delivery company who should be able to cope with all types of demands but obviously cannot. Very poor customer service.”

Helpful Report

Posted 7 years ago

“I have waited in for three different time slots for the same parcel. I went on to track after the allotted time slot passed, it was marked with "parcel refused" on all three occasions. I've contacted DPD several times and I still have no parcel. The driver has either been given the wrong address, couldn't be bothered to attempt delivery or there is some kind of scan going on. DO NOT USE THIS COMPANY. Not satisfied with customer services either. They should be following up on my complaints.”

Helpful Report

Posted 7 years ago

“Note left outside on step. Doorbell not rung. Then I have to chase them to rearrange deliveries. YOU try phoning them. Utterly hopeless. All that is bad about parcel companies.”

Helpful Report

Posted 7 years ago

“Always problems with DPD in the UK and abroad. Got we sorry we missed you card trough the letter box. No reference number on it to track my parcel card number does not work. So if you order multiple parcels one of the senders is using DPD then good luck. I could write a book about previous DPD experiences”

Helpful Report

Posted 7 years ago

“According to DPD their driver could not find my address on two separate occasions and returned the parcel to warehouse where it lay for another 24 hours. Only after contacting them, as they seemed incapable of contacting me, they asked for more details on how to find my house. Now I live nowhere special and every sat nav I've used can get me home. Obviously DPD's can't. I then had the pleasure of their customer service staff put the phone down on me when I said 'can I ask a couple of questions. My email received a response describing it as a misunderstanding rather than containing an apology.”

Helpful Report

Posted 7 years ago

“I have been waiting for my delivery since 27th November Finallly spoke to someone on the phone after trying for days,for them to tell me, they have been unable to deliver it because they are too busy, so they are going to deliver it back to sender !!!! How does that work ? I am FUMIN Disgrace”

Helpful Report

Posted 7 years ago

“I gave one star because I had to, in order to write the rewiew. In reality they deserve minus! This company is a disgrace and I agree with every single bed rewiew I read here. Two times in a raw they delivered my parcel to someone else without a note for me. I could see in their website that my oarcel was delivered but I had no clue where it was.The first time it stated that it was delivered to me, but obviously that was a lie. Even the signature was not mine. Luckily the person who had it cane a couple of days later and gave it to me.The second time I called the customer service and found out the name and the address of the person who had received my parcel and went in person to collect it.I live in Germany and the customer service here was more helpful than what the other rewiewers describe. So maybe this one star goes to them.”

Helpful Report

Posted 7 years ago

“Utterly appalling service in every conceivable way. Please do not use this horrendous company. Failed to provide a delivery time that was convent for anyone who works. Failed to provide advance notice of delivery time. Failed to provide a helpline that offered anything other than prerecorded messages. Failed to provide a website with any useful options. failed to respond to enquiries within the time limit specified by their own website. Failed to provide a collection point that was accessible at any time outside of normal working hours.”

Helpful Report

Posted 7 years ago

“Failed to collect package 3 days running. Terrible service. No guarantee. It all depends on if the driver in your area can do all his daily collections in the allowed time slot and if not you have to re-book and the same can happen again.”

Helpful Report

Posted 7 years ago

“AVOID!! This is the best advice you will read on-line today. Words cannot express the ineptitude of this company. If you ever get through to the customer service no (If you can ever find it that is) they will be nice, promise to rectify and then do completely the opposite. They clearly spend time on their website but nothing on understanding how to run a distribution business. I have instructed my businesses to do the same. Trust me...... Look elsewhere....there is not enough space to relate the appalling experience I have had and if I could do negative stars I would...Enough said with 4 missed visits and umpteen promises. PATHETIC COMPANY ..... Pathetic management it would seem for them to accept the level of negative comments on here. I would personally be ashamed”

Helpful Report

Posted 7 years ago

“It is a terrible delivery service. They are not able to ring the bell to deliver the parcel although I'm at home waiting it, so they return it. It happened with me 3 times. Never never use it, especially when it is urgent!”

Helpful Report

Posted 7 years ago

“Parcel supposed to be delivered to my house. No card to say a delivery had been attempted, had to knock on neighbouring doors to finally find out who had the parcel, which had been delivered a couple of days beforehand. Really poor service and unfortunately I had no choice with the supplier of the product I bought using them.”

Helpful Report

Posted 7 years ago

“DPD worst delivery company I've ever experienced. Freezer ordered via Tesco. Delivery day advised, daughter took day off work. Freezer didn't arrive. No communication. DPD wouldn't accede to Tesco's requests to subsequently deliver at convenient time. At one point they told Tesco they'd lost the freezer. Given that they made a big mistake in the first instance DPD have made no apology and have been entirely inflexible. If I was the depot manager I'd be so embarrassed that I would have put it in my car and delivered myself. Astonishing lack of customer service. Almost two weeks later we've had to cancel order and get refund.”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,377 reviews