DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,672 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,672 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don't attempt delivery. Just straight to no delivery slip. Awful service.”

Helpful Report

Posted 7 years ago

“My parcel was left with a neighbour no card was left lucky for me my neighbour is honest I was in on day of delivery there was no knock on door or my dogs would have barked totally disgusted with your delivery person”

Helpful Report

Posted 7 years ago

“I´m only giving this company one star as I can´t give them no stars. I had a very important package being sent to me this morning, and had been texted a time slot where I should stay in. I specifically wrote the address as the company that I work for - which is the only company in the building - but there is a door to the flats above to the side. The driver didn´t bother to read the name of the company he should deliver this package too or the instructions and therefore didn´t deliver my parcel. I now have to hope that they can read tomorrow. Absolutely 0 for effort. Would highly recommend to never use this company seeing that their drivers are not able to find very clear locations that are right on the street in central London.”

Helpful Report

Posted 7 years ago

“Dpd is the worst delivery service in the whole of Europe. They lie, don't take responsibility for their own mistakes and l have ended up requesting them to send my parcel back to the sender. They made drive all the way to Peterborough and wait 1hour looking for my parcel and eventually got the courage to tell me a driver had accidentally sent it to Birmingham. I then rearranged to have it delivered the next day. They didn't show up and l decided let me just track where it is. It was now in Glasgow. Tried calling customer service waited 30 min till someone spoke to me. Promised to deliver the next day. Took a day off and did the parcel come. No. I even got emails from customer service apologizing promising my delivery is Definately coming but till today l have not received it. I called to try cancel and after 37min of that stupid dpd music and message "calls are in excess of 5 mins"ringing in my head I hung up. Dpd Dont Post Deliveries that's what your company should stand for. Stupid company.”

Helpful Report

Posted 7 years ago

“DPD have to be the absolute WORST company I've ever had the displeasure of using. I ordered my phone on next day delivery last Tuesday so was due LAST WEDNESDAY and yet here I am STILL waiting for my phone!!! They have ZERO communication and useless customer service.. Constantly being told "it will come tomorrow" then the next day and then the next... Then a week late to be told I would receive a delivery slot this morning before 11am and STILL NOTHING.. What a surprise!!!! I have been on hold since 2pm then when someone finally answered I got cut off!!! Here I am waiting YET AGAIN FOR MY DELIVERY whilst STILL on hold to inevitably be told that "it will be delivered tomorrow" by some incompetent idiot that has no idea what's going on AND WITH ZERO CONFIDENCE THAT THEY WILL EVEN BOTHER TO DELIVER IT!!! AVOID!!!!”

Helpful Report

Posted 7 years ago

“Despite my requests to leave my parcel at the rear porch, the DPD delivery driver lazily dumped my parcel (which contained food) into the bin which contained dog poo bags and rotting food and smelled disgusting. Cheers Imran, nice one.”

Helpful Report

Posted 7 years ago

“This has to be an award winning company for telling lies that they’ve passed your house and you weren’t in when there’s no attempt. It’s soo disappointing that companies make their effort to meet customers requirements but DPD are LAZY. Furious with this company.”

Helpful Report

Posted 7 years ago

“I was waiting for my order on Saturday. I was on door for that 1 hour. No one came up rather i got an email saying we missed u. No one was at home. I contacted customer services n they said the driver wasn’t there. We tracked him n now they’re unable to provide me wd d solution. Hell”

Helpful Report

Posted 7 years ago

“Horrible service - no clue about where are customer deliveries are - waited all day for the delivery - and got advised that it cannot be delivered today - keep advising me - delivery is late and they cannot anything about it. complete and utter waste of time- terrible experience.”

Helpful Report

Posted 7 years ago

“DPD IS the worst delivery/courier company in history of really bad delivery companies. After taking half a day off work to wait for my delivery in my 1 hour time slot I received a text at 20 minutes into my time slot to say my delivery saying it had been changed to the next day. Thanks Dpd. I rang them up and all they could tell me was either the depot or the driver had changed the deliver to the next day. I didn't even get an apology. Don't use DPD unless you are sending something to someone you don't like as it will really annoy them.”

Helpful Report

Posted 7 years ago

“ordered on sunday for next day delivery - still not here 4 working days later. Delivery guys just seem to take photo o the house and don't even bother calling if they THINK no-one is in(someone was- just that they don't have a car). Rescheduled delivery is supposed to be today , but item still not despatched and stuck in depot miles away in Smethwick.No-one picking up on customer service line either despite it being only 5.30pm. The other reviews are very worrying on here. Would be nice to speak to someone rather than just being directed to a website.”

Helpful Report

Posted 7 years ago

“Left at wrong address .left outside. Forged my signature.stateing parcell accepted.total lies .very lucky i didnt call police and have charges brought against delivery driver for forging my signature”

Helpful Report

Posted 7 years ago

“Don't Bother! I ordered a picture of my grandfather from photobox for his funeral. Leaving plenty of time and paying £7.99 for delivery my parcel was expected to be delivered last Thursday. I was text with a timeslot but I knew I wouldn't be in at that time, so, as per DPD options, I selected for it to be dropped at a local store by 12pm the following day (Friday). Planning on collecting it on Saturday morning, i had not received confirmation of its arrival so I called customer service who informed me they had been unable to leave it with the selected store (Currys) and so it was on the way back to the depot for delivery on Monday (cutting it close now as the funeral is Tuesday). By 1pm, I had heard nothing and had no update and so I called customer service again. After 40 minutes on hold, I was told that I would receive a call back from the local depot within the hour........almost 3 hours later, I had a missed call I was unable to answer due to being at work. I therefore called customer service again, and after 54 minutes on hold, got through to an advisor who escalated the situation and told me that a courier would deliver the photograph that evening, without fail. This did not happen!!!! I am now on hold once again, still without my picture and currently getting ready for a funeral. Absolutely disgraceful service, avoid at all costs!!!!”

Helpful Report

Posted 7 years ago

“Do not send parcels to South Africa!! Any parcel with value over R500 (£30) will attract customs carges and VAT charges. We sent a parcel of baby clothes we bought for £1 each. Total value no mre than a tenner. We were told recipient had to pay R958 for customs clearance for parcel to be released plus parcel had to be collected not delivered. Storage fee would be R10 a day and R1500 fine if not collected within one week. AVOID DPD INTERNATIONAL AT ALL COSTS!!!!.”

Helpful Report

Posted 7 years ago

“Utterly useless and most unprofessional courier you could have the misfortune of dealing with. Amazon relies on DPD for their express deliveries (meaning for those clients who paid more to get a premium service!). I've been sitting home all freaking day waiting, my item which is due for a birthday present today, has been sitting in their office since 7am, yet they are refusing to deliver it today (1 mile away from them!) despite having paid for it. They are not providing any reasons to Amazon, who keeps apologizing but does nothing to solve the problem. Sick and tired of DPD and Amazon, stay away from both or you'll end up wasting time and money!”

Helpful Report

Posted 7 years ago

“It's been more than one week that dpd are supposed to make the delivery, everyday we call, everyday we are waiting to have the delivery, and every day no one's coming !!! It's a nightmare, I never seen a service like this in all my life !!! I don't understand how big enterprises can work with them when we see all the bad reviews on the internet about them ! Avoid them if you can !!!”

Helpful Report

Posted 7 years ago

“I have only given this one star because there is no option to go lower than this! No one knows a great delivery better than DPD?? WHAT A JOKE!! 😂😂 my husband has waited in ALL DAY today for our sons birthday present to come, supposed to be delivered this morning! When we checked online it appears they tried to deliver and we werent in?! How strange because WE WERE!! On ringing up my husband was told the same thing and they confirmed our front door was white! Bad guess Mr Lying DPD driver, Ours is black so your assumption was wrong! We were then told they would deliver Monday as they cant do weekends, thats not convenient for us so we were then told we could drive to the depot 18 miles from our house and pick it up if we want. My husband managed to get the idiot on the phone to call the driver and get him to come back out with it this afternoon and were told after 4pm. Again chased this just after 5pm and were told it will be here after 6.30! Its now 8.20 GUESS WHAT STILL WAITING!!!! I am guessing the guitar I have ordered for my Son’s 8th birthday is not coming SO THANKS DPD! THERE IS GOING TO BE ONE VERY UPSET BOY ON SUNDAY IF I CANT MANAGE TO FIND ANOTHER ONE LOCALLY TOMORROW! HOPE YOU ARE PROUD OF YOURSELVES. WHAT A JOKE OF A COMPANY!!! DISGUSTING!”

Helpful Report

Posted 7 years ago

“THE MOST TERRIBLE AND INCOPETENT SERVICE I HAVE EVER MAT!!!!!!!!! I am currently trying to understand why do they refused my parcel that I extra paid to get today. I am on the phone line for about 30 min and listening a in the phone that they are going to answer me in 5 min. Firtsly it is a CURRYS fault that they cooperate with a incompetent company like DPD. I will never again buy anything from Currys!!!!!!!!!!!!!”

Helpful Report

Posted 7 years ago

“TERRIBLE SERVICE. Van pulls up my drive Thursday 10.30 the driver rummages around the van for ten minutes (I watch him stand with both feet on a box labelled fragile) then told parcel not on van and he was the one who loaded the van. Phoned office and was told the parcel would be with me that evening around six still no parcel by 10pm. phoned Friday morning to be told they cannot give a delivery time. Now 3pm I now have irate customers on the phone complaining to me that there washing machine and oven will not be repaired now until next week, that’s if DPD manage to deliver it Monday.”

Helpful Report

Posted 7 years ago

“DPD deserve a medal for exceptional incompetence and utter stupidity They sent text messages informing me that their driver would deliver my package, stating time and day and then nothing. Contacted them delivery rearranged for next day only for the same thing happening again. This has happened for 5 consecutive days now I still have no parcel and today I was told that the driver cannot find my address. I live in London not somewhere in the middle of nowhere. And the Make It Right team are as useless as their drivers. They obviously employ a set of monkeys.”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,672 reviews