DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,672 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,672 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EVERYTHING IS WRONG WITH THIS BAND OF COWBOYS,COULDN'T ORGANISE PISSUP IN A BREWERY,DO NOT NOT NOT USE THEM THEY ARE ABSOLUTELY USELESS,THE DRIVERS SAY THEY MISSED YOU BUT DON'T TURN UP IN FIRST PLACE AND SAY THEY LEAVE A CALLING NOTE,NEVER DO,AND WHEN THEY DO DELIVER IT GOES TO WRONG ADDRESS,OR YOU GET SO MUCH B.S. YOU GO TO DEPOT AND GET IT YOURSELF AFTER ITS BEEN ON A JOLLY ROUND THE COUNTRYSIDE IN THE VAN FOR A WEEK PAST YOUR HOUSE COUNTLESS TIMES.”

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Posted 7 years ago

“Horrible customer service. Very rude staff. My parcel was promissed to be delivered on Saturday but I just called them for an update and they said it is stuck in the truck until Monday and they will not do anything about it. I asked the advisor why did you promise Saturday and she said it is a mistake and she cant do anything about it in a very rude and disgusting tone. Then I asked to be transfered to a manager in customer services and she said there is nothing she can do and there is no compensation for the mistake they have made and they will not deliver the parcel until Monday, end of story. They put me in a totally speechless situation so I had to put the phone down. I am really disgusted with their customer services. Will never use them again. They are a nightmare”

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Posted 7 years ago

“Stupid delivery drivers being lazy, finding excuses to not deliver parcels. Their system is poorly coded.”

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Posted 7 years ago

“Track a Parcel, what a Joke it tells you it was collected at 09.45 from local depot and then tells you at 09.45 they couldn't delivery it. Blimey that was a quick decision. Keep ringing main number and when it puts you through to the local Depot they keep putting the phone down on you. WHAT A RUBBISH DELIVERY COMPANY!!”

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Posted 7 years ago

“I don't understand how this company get repeat business. I have just tracked my parcel that was given a 18:13 to 19:13 time slot after waiting in all day for it. Nothing arrived. The update says could not find your address or gain entrance. This is an absolute lie. My postcode brings everyone (including DPD) to my door. I have been working in a bay window looking onto the street all day, above my front door. I have just waited 33 minutes on the customer service line. They have no information at their finger tips and their hold music actually ramps up your temper like you need it. Seriously flawed system.”

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Posted 7 years ago

“Same poor experience with DPD. Dishonest! Was home all day and DPD lied stating attempted delivery and left notification. Untrue! People would understand if you tell the truth. I wish Amazon would not use them.”

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Posted 7 years ago

“You tell lies about "Special arrangements that have delayed delivery". When I call I am directed to the website which gives no help at all. Your service is appalling and now I don't buy from companies that use your services so you are losing business for your customers. One of the worst companies I have ever had to deal with.”

Helpful Report

Posted 7 years ago

“My parcel was returned daily to your depot for 6 consecutive days. The information in your routine messages was inaccurate and inadequate, therefore unreliable and untrue. I watched the map while the driver went past my home. My delivery times were daily changed, as they were today. Customer services told me my parcel was too big to be left at Sainsbury, the article being 13 inches long and 5 inches wide, weighed about 1 kilo. Promise delivery again today but again nothing and no believable explanation or fix.”

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Posted 7 years ago

“Totally balls up on a delivery. Have been messed around on multiple days and am still yet to receive my parcel. Now been 7 days and counting since the parcel has been at their depot (southwark), which is under 2 miles to my house. Had an excuse of "can not find address" (in this day and age)? Epic failure. I could have walked it to my house many times over in the same duration?”

Helpful Report

Posted 7 years ago

“Do not use this company if you value your delivery. I ordered cream and the driver left it in the sunshine on my doorstep not only for a passer by to take but in the baking heat. He did not get the required signature and ignored my request and a4 note on the door to deliver across the road. He then lied and said i left a message asking for it to be left in my porch. What porch? I spent 25 minutes holding on the phone. They ignored my first text and in the end passed the buck back to the cream company. Terrible service, terrible customer service and all this at £15. I will not be using this company ever again”

Helpful Report

Posted 7 years ago

“I was in waiting for the delivery when I got a text saying sorry we missed you, we tried to deliver but you weren't in. This is the second time DPD have "tried" to deliver a parcel to me. The customer service phone line is a joke, first the automated machine make it incredibly hard to get past it to speak to a person. Then after waiting 15 minutes it went to a dialing tone only to hang up. So I tried again this time 16 minutes and it hung up on me. I'm furious, it is such a terrible company, I wish amazon would stop using them.”

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Posted 7 years ago

“What's the matter with these people? Three abortive attempts on three successive days to deliver my parcel when I have been at home all day on each occasion - unbelievable, disgraceful, and unacceptable. I even had my landlord check out my security buzzer and it is in perfect working order. Hasn't the penny dropped yet? They are attempting to deliver to the wrong address! I will never again purchase anything online from any company that uses DPD as a parcel courier. I am disabled and now they are asking me to collect my parcel from a chemist shop miles away from where I live. I am reporting DPD's appalling service to Trading Standards Carry on like this and they will soon be out of business...good thing too. PS: To add insult to injury, a DPD delivery person finally found his/her way to my flat tonight (Thursday) at 19.36 - but not to hand over my parcel - to pop a pickup card through my letterbox and then race down the stairs unannounced. Utter incompetence. MONDAY 14 MAY Still have not received my parcel but got an email from the DPD exec desk intimating that the only solution is for me to contact the seller and have the product resent. DPD will return the original (assuming they can locate it. I am 87 years of age and this the biggest load of codswallop I have ever heard... I am now about to release my rottweiler of a solicitor onto DPD. If anyone can nail these liars to the floor, he can...”

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Posted 7 years ago

“I’ve always HATED this delivery company but even more so today. Who attempts to deliver to a business address after 8pm Only DPD. After clearing indicating that it’s a business address. And call customer service waiting on the phone for 2 hours!!!!!! Yes two hours. I was guaranteed that my delivery will come before 5:30 I asked for confirmation twice. And I was a sure it will be here by 5:30. It’s 7pm now am I’m sitting outside my office still waiting. This is the 3rd time DPD’s stupid driving has done this. Hire ppl with sense and know business hours. I fucking hate dpd. It seems I’m traveling with my Mothers present!”

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Posted 7 years ago

“Several times I have had emails saying it will be here the next day by 12pm. But then it doesn’t arrive. The people on the phone seem to think it’s fine that a delivery company can’t deliver when they say they will! If you are a delivery company the one thing I should get right is deliveries!!!!”

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Posted 7 years ago

“Waited in all day and then the tracking info stated that they tried to deliver - THEY DID NOT TRY. THEY LIED.”

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Posted 7 years ago

“Paid for next day delivery, they didn’t put a label on my parcel delaying it another 24 hours staff rude on phone never got back to me on the third time they hung up on me”

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Posted 7 years ago

“SUNIL!!!!!!!!!!!!!!!!! the driver is simply THE WORST DELIVERY PERSON EVER DO HE CAN READ OR SEE THE ADDRESS!!!! Today my parcel been delivered by this person and left in safe place with picture of yellow grit salt box!!!!!!!!!!!!!!!!!!!!!!!!!!!! Where the F… I live in this address for 10years and never seen one!!!!!!!!!!!!!!!!!!!! Fed up with DPD USELESS SO NOW NEED TO GO ASK FOR REFUND OF MY MONEY AS I NEVER GET DELIVERED MY PACKAGE!!!!!!!!!!!!!!!!!!!!!!!!! TRAY TO CALL DPD TODAY 50 MIN WITH TELLING ME WAITING TIME MORE THAN 5 MIN!!! WHERE IS MY PARCEL ??????????????????????”

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Posted 7 years ago

“horrible customer service. never received my package”

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Posted 7 years ago

“One of the DPD drivers who delivers parcels to our museum, by the name of Ashley, has been several times rude to our staff and volunteers. He has also sometimes left parcels in unattended area or in the way of customers. He has kicked the parcels to move them closer to the wall. He has also left parcels by the front door and then gone into the shop and asked for a signature before letting the person see the parcels. I have emailed DPD several times through their online complaint form, but they have not replied.”

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Posted 7 years ago

“Dpd is the worst in all the country. They pretend not to find the address 70% of the times when picking up a parcel.”

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Posted 7 years ago

DPD is rated 1.1 based on 5,672 reviews