Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No choice of food ..... only bacon”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“What a total and utter waste of money. There were no seats available together for a small group of three when we arrived. There was no white wine or beer available and the choice and quality of the food was worse than school dinners. The service was rushed, unprofessional and miserable. The only good thing I can think of is that there was decent WiFi and available plug sockets. I am genuinely shocked how bad it was and will not return.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“The family use this lounge every time we go on holiday and usually are very good. This time was awful and really think a refund should be given. My son made himself a bacon roll and half way through realised it was mouldy. When we looked at all the other rolls on the side they were all mouldy too. Not good. Others were complaining too. When we told a member of staff there was no apology and just that we'd have to wait til she defrosted some more! Even the lady on the front desk didn't seem worried. For an exclusive lounge you pay extra for this should not be happening, if we'd have gone to Macdonalds you wouldn't get mouldy rolls! I await to hear from you.”

Helpful Report

(Gatwick North Aspire) - Posted 7 years ago

“No seats available to sit down had been over booked staff not friendly walked out no one was interested.”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“Hot Food looked old and was cold and the pastries were terrible the hot beverages similarly Overall a poor experience”

Helpful Report

(Liverpool Aspire Lounge) - Posted 7 years ago

“This was not an executive experience it was more like a works canteen and poor at that,it was very cramped,and whilst sitting at the only available table we were asked to make room for complete strangers to sit with us and have breakfast this is not what I paid for,this applied to other couples,also there was a large area cordoned off for a future Singapore airline for nearly an hour, with only 6 people eventually sitting there,there are 4 hot dishes to remove food from laid out in a square shape and not in a straight line so when you remove a lid to get hot food there is nowhere to put the lid other than on top off one of the other dishes so people were queuing. Also the staff walking round stacking dirty pots on a trolley in between cramped tables was just awful. Unless it was a freebie, I would not risk paying for another Aspire experience because I’m not confident it was a one off. .”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Landed at 530 am in South Terminal . Had boarding pass to fly at noon from south terminal. Took shuttle to north terminal . Our boarding pass would not let us in to north terminal. We were told to try to see if south terminal lounges would honor aspire ticket. Went back to south terminal. All lounges said no. When I booked I indicated I was flying on Norwegian air. Out of South terminal. I should have been told I could not get into north terminal with only south terminal boarding pass. Or issue me a document to allow entry into north termnal.”

Helpful Report

(Gatwick North Aspire) - Posted 7 years ago

“Over crowded, struggled to find a seat together, eventually cramped together in a small space sharing a table, staff seemed to find it acceptable to allow passengers to use it as a bedroom, taking up 10 seats etc for 4 people, would not recommend it, or use again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“Far too crowded. Too many people pushed into perhaps 2/3rds of the room. The other part of the room was empty most of the time and being kept for another airline. Food. The bread was dry, the eggs and bacon the same. The coffee machine was out of order for quite a while. Staff were pleasant but not very friendly.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Uncomfortable chairs and cold food and small measures given out in spirits and overcrowded not much more that I can say except I won't be staying with you again”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“The food was cold and most things had ran out. The staff were horrific. The woman behind the bar was flirting outrageously with a customer, he was obviously uncomfortable and kept talking about his wife before moving away. Additionally, it was so full we had to wait for seats. It was like a Wetherspoons pub but with school dinners”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“Used the lounge in terminal 2 on 5/12/17 it was extremely busy. Arrived at 7.30 there were no pastries, the coffee was awful and there wasn’t anywhere to sit, will not be using this lounge again, complete waste of money.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Far too busy, tables not cleared, staff sadly lacking in manners, difficult to get served at bar and staff appeared to do there best to avoid being behind the bar. I use lounges twice a year and would not use this lounge again, escape lounges much nicer to be in. Disappointed and feel I wasted my money”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Well I didn't like the fact that processco was chargeable, the food was bland and like hospital food. There was hardly anywhere to sit. I wouldn't book it again upon arrival we were told we were at the wrong lounge and to go to the other one we did to be told to gonna leave and then we were actually check in correctly”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“You had over sold the lounge. We were the last ones in. Others were turned away saying you were full. We were crammed onto a table with other people. And the venue remained rammed with people until 10 minutes before we left at 9:45. Not a relaxing experience at all. Breakfast was average, would have got better value for money in the terminal. Will not use you again, its put us off completely. You sell the place on an executive experience. Its nothing of the sort. Its just a scam. I gave it 1 star because i could not give it zero.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Poorly organised. Poor selection of food. Not replenished quickly enough. Too few staff.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 7 years ago

“When arrived at lounge been told you have to wait half hour for a seat”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“The VIP lounge was very over crowded. already prepaid for my visit but waited 30 minutes in the queue before entering. Couldn’t find a seat for 15 minutes. The prepaid Cocktails I had ordered were out of stock and I got fobbed off with a different cocktail when I asked for a refund. Was a complete waste for £80!”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“No bacon sandwich when we arrived approx 11.50 said just taken off now doing pasta for lunch? Really! How hard to make a bacon sandwich! Coffee machine broke both times we tried to use it! Pointless wont be going again”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Visited on Friday 24th November arriving at around 10.30am. Breakfast with sausage, scrambled eggs and a roll was ok but after that things went down. Three girls, who were obviously in a hen party by their attire were noisy and so we moved into the quite area. Here we were faced by people talking loudly and then some idiot who came in, slouched down and did the usual trick of mobile phone users and shouted into his phone. My wife actually reminded him that it was a quite area and in fairness he apologised and left. My point however it is not up to us to ‘police’ the Lounge and staff should be on hand to do this. I also notice that you ask customers to dress appropriately and therefore was a bit surprised to see a family dressed in tracksuits and trainers stuffing there faces with as much food and drink as possible and also being loud. That brings me on to the food at lunchtime which comprised a few tired pieces of ham, some salad and a small amount of unappetising hot food, inadequate I’m afraid. I am a tanker driver and by no means a snob but we paid a not inconsiderable sum ahead of a long journey to the United States via Amsterdam for a bit of peace and quite, it was therefore a tad annoying to find ourselves in an a Pilot episode of the Jeremy Kyle meets Benidorm Show without any decent food to sustain us.”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews