Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This did offer a more relaxed atmosphere, however, the wifi was very very poor, there was a poor selection of breakfast items, only 2 kinds of cereal and a cold rather dry bacon sandwich. I would recommend the lounge to those who wish to get drunk, not eat nor utilise the Internet.”

Helpful Report

(Newcastle Airport Lounge) - Posted 9 years ago

“Not a lot of food choice, too small,trouble finding a seat”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“No seats avaliable except some uncomfortable plastic ones. Left to go sit outside in quite , comfortable area.”

Helpful Report

(Amsterdam T3 Lounge 41) - Posted 9 years ago

“On arrival we all thought the lady at the desk was clearly in a bad mood and not very welcoming, we walked in and looked round for a place to sit, we noticed a lot of the chairs were stained and grubby, we finally sat in the quite area and went to get something to eat and drink, I went for wine and didn't like any of the bottles offered there was no sandwiches out so we had cheese and biscuits which disappeared straight away as it was busy, I asked about the sandwiches and told they would be out shortly which took another 45 mins to arrive, the bread cakes where nearly white and tasted horrible not at all up to lounge standard, I asked a member of stall if there would be any more cheese and biscuits instead and three members of staff were not happy with the request, I felt that all your staff were not happy with their jobs, your standard overall has gone down since my last visit which was better food and drink and cleaner,”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 9 years ago

“Poor value. Not enough space. Poor quality and variety of food. No toilets. Staff unhelpful. Not clear that showers must be paid for.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Top small lacking in atmosphere the staff there said they were understaffed today wasn't worth the money paid I'm afraid.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“The staff were very unfriendly and rude! Not a great choice with food also”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 9 years ago

“No toilets in the actual lounge but space for a Spa that no one appeared to be using! Seating inadequate (distinct lack of comfortable chairs) Food was fine Service was fair/good but varied Shortage of some drinks items Some power points were not working”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Very different from all other lounges that I have visited,especially at Gatwick.. Could be much better..This lounge should have been situated in a more private area,toilets are outside of the lounge,so this takes away the privacy..from the public areas..There should be more availability for food and drinks - especially for the price paid 29.99,as I normally pay 25.00 at Gatwick for the lounges,will think again to book ,if I travel again from Term.Also would be also nice if HolidayExtras.com can be used to reserve the lounge,that way I get a discount !!!!”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“A crowded and cramped lounge that felt like an after-thought. No toilet facilities within the lounge, meaning you have to leave the lounge and then queue up to re-enter if you need to use the facilities. Staff on the front-desk didn't seem very familiar with the means of accessing the lounge, causing quite a long wait to get in in the first place.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“No toilets in the lounge, had to exit to the terminal each time. Lounge very small, had to wait 15 mins for somewhere to sit. Food selection very limited / basic, just snacks really / not a substitute for a main meal. Only positives were the friendly staff (especially the barman) and the view across the apron.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Down at heel. Seemed like in basement of airport/or building site outside.”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

“The selection of food was somewhat limited and not particular;y fresh. We also had a "run in" with one of the staff clearing the tables. There were no signs up stating how many were allowed to sit at what tables/booths. However we were questioned why we sat in a booth rather than at a table for 2. She was both rude and the cahllenge was un called for. Regards”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“At 4.30 am i want to be greated with a welcome. The reception lady was shocking. If i engage in conversation ask questions. Like what time does the spa open . Not its in the leaflet. The hot food was not out. The place was a mess already at 4.30am. With plates and cans, bottles every where. Not enough thought to sitting there should be charging points at all seats. Including the tv viewing area.”

Helpful Report

(Larnaca Airport Lounge) - Posted 9 years ago

“It was very crowded and noisy.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“The lounge was over crowded with the best tables reserved. Food was poor. Bad layout with no views.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Firstly, I had booked the lounge on the basis of a 3 hour stay, in actual fact we had 90 minutes in the lounge as we were advised that the lounge was closing, at no point during the booking process was this advised and therefore had to relocate to the general public area, which I had paid to avoid. Secondly, the only food that was available was soup, crackers & cheese, which is not appealing to children aged 8,15 & 16 years.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Very disappointed. Reception staff unfriendly, lots of dirty plates uncleared in lounge from previous occupants, very poor choice of snacks - soup? totally inappropriate, and cheese and crackers ( poor quality). Extremely disappointed and would not book in this lounge again- been in plenty of other lounges and this by far the worst.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“After being seated in a particular area by one member of staff, we were having a great time in the lounge. After an hour or so, another member of staff very rudely told us we had to move because someone else needed the seats we were in. She would not accept that we had been seated there by someone. She made us feel very uncomfortable and un-welcome at a time that should be relaxing and welcoming. I am very disappointed by my first visit to an aspire lounge.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“It was hard to get a seat, that maybe because drinks were left on tables after people had left. Not having toilet facilities within the lounge is not ideal, if traveling on your own you have to take you bags with you and then you have to look for a seat again!”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews