Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked Lounge for 16th April 2016 and were disappointed firstly with the delay in finding our names for entry (this is not the first time that this has happened) secondly the self -service system previously in operation was in my opinion better and lastly on this particular occasion the air conditioning was out making the whole experience quite intolerable. Considering the price rises involved all in all this was very poor value( I could not find any English Language newspaper available).At the very least in view of the extremely unpleasant atmospheric conditions that prevailed that day some sort of compensation should have been offered.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 9 years ago

“After finding our way to the lounge we were momentarily alarmed as the receptionist could not read the booking properly, mistaking the day I actually made the booking (15th) rather than the day I had actually booked entrance for (18th). No apology was proffered for this error but he grudgingly let us in after I showed him the confirmation and showed him how to read it. Once inside things did not improve, the lounge is very small and seating at a premium. Not helped by two large tables having reserved notices put on them even though for the 90 minutes we were there, no actually sat at these tables. I did ask a member of staff how we could rserve a table but she either didn't understand or didn't care as she just looked at me and said "They're booked". Well yes, I kind of grasped that but still am none the wiser. Food choice is poor, we madecdo with crisps and biscuits., Unbelievably, lounge does not even have its own toilets, you have to go back out into the main terminal! The whole place is a comp!ete rip-off. I will certainly not be booking again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“The lounge was far too busy with unhelpful staff that clearly didn't want to be there. The food vanished as soon as it came out and then there was a long wait for it to be replenished again. The coke machine had broken, the larger pumps had broken, there was only one choice of cold white wine. I accept that we were probably in there at the busiest time, but it should be staffed to reflect that. Its an expensive lounge where children are the same cost as adults and i felt completely ripped off. I hope i don't travel from T5 again so i wont have to think about using this lounge again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“We booked the swissport executive lounge for 25th March a few weeks prior to our departure. On arrival at the lounge, we registered at the reception desk and were advised we may wish to check the lounge as it was very busy. I stayed at the reception desk whilst my husband and daughters looked to get a seat and they came back advising there were no seats available. As we had prebooked we would have expected to have adequate seating available, however this was not case. I was not prepared to pay £17.99 per person to stand so we asked for a refund. We were advised that the reception desk did not provide refunds, however they gave us an e-mail address to contact. After numerous e-mails over the last few weeks I have still to have an adequate response or refund. I find this whole situation and customer service to be very disappointing.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Squashed area. Few comfortable seats. Dirty tables that were not cleared after use no glasses for water. Water was not easily available, tap water should be ready available.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Poor quality food, food advertised not available bar staff kept disappearing. Only one screen showing gate times uncomfortable seating area will never use this lounge again”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Absolutely awful. No air conditioning. Very slow to replenish food. No children/toddler facilities. Staff very unhelpful. I booked 5 family members into this lounge and we left it almost immediately. The concourse area of Faro airport was much more enjoyable. We will never use it again.”

Helpful Report

(Faro Airport Lounge) - Posted 9 years ago

“This lounge is awful, from the staff to the decor, to what little food was on offer...The member of staff on duty when I visited the lounge badly needs training on customer service..Her People skills were nil...for the decor, broken tiles on the floor, things out of order. Dirty dishes lying about. Toilets not great , could have done with a clean.. Food on offer, we'll look warm soup and hard rolls.. There were a tiny amount of crisps etc.... Over all very disappointed , could not recommend this lounge..”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

“The service we received from the manager Kathy was unacceptable and distressing. Having purchased a number of seats within the lounge half of our group were refused entry upon arrival, including a pregnant lady and three elderly women who were in our group, however as a group we decided the more vulnerable of the group should sit in the lounge as we had purchased 9 seats but could only use so many. The manager told us in a patronising tone that only groups of 7 or less could enter which we found ridiculous as there was no mention of this yet aspire lounge were happy to accept the cost of all 9. Then after reading the terms and conditions instead of entering the lounge like all 9 should have, it said in the small print that "groups of 8 or more were allowed in at the managers discretion". For us however there was no discretion we were downright refused which is discrimination and despicable to me. I have been a regular customer to aspire lounge and have never been so poorly treated. When half the group did enter there were beverages we had to wait for as the counter was unattended and only cold soup and bread rolls available when we were under the impression that "hot and cold snacks and treats" we're avalaiable but again this was not the case. We were told we would receive a refund for those who couldn't enter and told to ring head office which was closed to register our complaint but again these were excessive actions that as customers we should not have to take. In total this experience cost our group over £180 for only five people to enter and stay for merely an hour because of the disgraceful treatment and anguish the whole experience caused everyone of us at the start of what was meant to be a relaxing and enjoyable holiday for all. Myself and my companions feel saddened and mistreated by the whole experience and have yet had no refund, no response, no apology and been shown no remorse whatsoever from a staff that are incapable of providing a service and who are incapable of discriminating against young people and we will certainly never use this service again.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 9 years ago

“Difficult to locate. No reference of booking so had to wait a long time until phone charged as was flat following the flight. Staff were unhelpful and rude. Food was awful when we finally got the reservation confirmed. Would not recommend.”

Helpful Report

(Dubai Airport Lounge T3) - Posted 9 years ago

“we arrived at 5.30 as we did we were met by simon harrison 92032 swissport TZ we were told only 30 min left for closure so no point in going in we were late because of unusual traffic on M6 we were not refused entery but were told it would not make sense to do so I feel if i had put my flight details I could have been told in advance that it was not feasable to do this booking as my flight was to depart at 7.45 pm m shah order no MAN-607373-T2S”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Refused admission even though i prepaid i was told it was full up after half hour wait eventually allowed in only to sit in a very dark alley by reception i will never use again very bad experience to the start of my holiday. I will try my best to stop friends and family from having the same experience as i had.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Poor service and false accusations of theft by staff members.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Staff Grumpy as it was busy - even when most customers left for a large flight - staff still Grumpy. I requested that they filled up the cheese nibbles as they had been empty for over an hour and she said she was too busy! Wifi was not working Very poor service, not as good as it has been in the past when I have used. Normally I get the service free with my bank account - could not this time as there was no availability so I booked and paid myself via internet - this is not something I would do again!”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“My family were extremely disappointed with our recent visit to your executive lounge. We found that the lounge was very small in size and when we visited seemed heavily oversubscribed. So much so that we effectively paid £150 in total to basically stand up for three hours. The only seats available were some stools at a bench. The staff were pleasant but we were extremely disappointed in what we received for our money. Paul Goater”

Helpful Report

Posted 9 years ago

“We have booked executive lounges at a few airports. I regret to say that this was far from satisfactory. Obviously. we had booked in adavance but on arrival found that a considerable number were turning up to pay and too many people had been let in. We could not find any seats and initially our group of 4 were separated and we had to wait to be seated. When a table became available it took some time to clear and wipe down. It was not worth the money we paid and it was not up to any standard we have had before. The area was crowded, as I have explained, and despite the whole purpose of a restful period prior to a long haul flight it was quite the opposite and added stress and anger. A most unsatisfactory experience and not worth the money. Will not repeat the mistake.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Limited food, flat fizzy drinks, staff were hardly there, very dated and tired decor. Overall a very poor experience! Save your money.”

Helpful Report

Posted 9 years ago

“My party got insulted by a member of your staff calling us 'Skanks' on the top his voice who was called Steve at Manchester Airport. This was because there a table next door to us with plates on by another party who arrived before us and they left there rubbish on there however he thought this was done by us. We overheard the staff discussing this loud and clear making us feel uncomfortable and not welcome. We had to ask numerous times whether the sandwiches were getting topped up and had to wait 10 minutes at the bar for both food and drinks whilst the staff were no where to be seen. Overall this was an awful experience and will not be returning to the lounge with unpleasant, abusive staff!”

Helpful Report

Posted 9 years ago

“Area very cramped could not find a seat, very poor buffet, small and very limited choice of food. No gluten free options. Soft drinks machine was broken. No toilets. All in all a very disappointing experience. Terminal 2 lounge is SO much better”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“We were vey disappointed with the Aspire lounge at Gatwick North Terminal we travelled on Monday 14th March, Food was very limited I know it was on snacks and the wine cooler was dirty and needed a good clean .”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews