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General Accident Reviews

3.0 Rating 577 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

3.0

Based on 577 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not recommend this company. I have cancelled my policy and have the email confirmation. I have now received a default payment notice saying I have not paid for cover that I don't have and If I refuse to pay I will be taken to court. All I can do is email them. I don't have phone support as I'm not a customer, what a joke. Wont be using ever again.”

Posted 7 years ago

“I have dealt with a number of companies in my time but none so absolutely incompetent and abruptly rude as the several people I have dealt with in this company. Bad, bad, bad!!!!!”

Posted 7 years ago

“The company deserve bankruptcy a joke of a company you can't even get a reply from these money grabbers joke joke joke of a company”

Posted 7 years ago

“Was going to renew my Policy with them for a second year but wanted to discuss some detail. On the phone you are in a permanent queue and they do not return the call as promised; I rang six times!!! I tried emailing them but they replied asking me not to as they were very busy!!! What on earth happened to customer service? - I blame :- a) a non- existent business Policy. b) appalling staff at all levels c)Brexit d) Donald Trump Needless to say I renewed with another company.”

Posted 7 years ago

“Lapsed my previous car insurance policy when it expired so that I was unable to access my new policy online and no means of contacting GA to resolve this. Terrible customer service.”

Posted 7 years ago

“I crashed my car and the money was returned to me promptly, which was very good. But in general to contact this company is extremely difficult its almost as if they dont want the hassle. Customer service is therefore utterly atrocious. Typical insurance company.”

Posted 7 years ago

“AVOID!!!!!!! In my first year of insurance I was involved in a car accident, that wasn't my fault, that wrote my car off. General Accident called me the next day to say the third party admitted fault. I then wanted to cancel my policy when it came to an end and paid a deposit with another company. A couple days later it came back as CANCELLED as the third party had not admitted fault. There was also another claim made against me that they did not make me aware of! I then had to continue using them as an insurance company because being a young driver no one would insure me. So when my insurance was cheaper with someone else I went to change with them telling my insurance would end on 30.1.17 23:59. I got an email this morning saying my policy is already cancelled and my new policy doesn't start until tomorrow with my new insurer. Meaning I have to insure my car for A DAY with someone else. Don't believe the 24 hour contact number either. It's only available for the first 30 days of you policy after that it's really difficult to get hold of them. Awful company! AVOID! AVOID! AVOID!!!!!!!!!!!”

Posted 7 years ago

“Would never use this company again had a issue updating policy for new car to be refused by the underwriters tried to speak to an agent but only will deal on line then you don't get a correct reply via email one week later still trying to get a correct response went to another company Liverpool Victoria with agents who do want to speak to you very unhappy customer!!!!”

Posted 7 years ago

“***TIP TO GET IN CONTACT*** I was being charged for insurance that I had cancelled, no reply after month of sending an email, and my information to speak to someone on the phone stopped being valid! I had to get a new pretend quote with quotation number, phone the number using the new quotation number and was put through to someone, explained and everything is all sorted now :)”

Posted 7 years ago

“Not sure they should even have I star. missed I payment on my policy, as I was ill and therefor did not get paid, having just being diagnosed with breast cancer I did not connect the dots. I have be trying all day to make the missed payment. the payment option bar does not appear to exist. the numbers I have rung do not exist, and the number I did get through to, rang then asked me to put mu telephone number in for call back. it refused to recognise both my land line and my mobile number. all I want to do is make the missed payment”

Posted 7 years ago

“trying to claim my excess fee back from when a car hit me 300 pounds put me on to carpenters solictors they are fobbing me off now 5 months nothing saying can't find my letter was signed for just keep saying well call you never do don't bother you won't get any help or ecess fee back going to legal ombudsman now to get them to sort it.”

Posted 7 years ago

“Suddenly realised my car insurance ran out in two days. Tried to contact GA as I had had no renewal note from them. The number on the policy was answered by an abrupt 'this number no longer in use', no alternative given. Tried four other phone numbers I found by wading through policy, all told me 'this number is for claims only'. I gave up and went elsewhere, absolute rubbish company do not even warrant one star. Do they even bother to read the reviews I wonder?”

Posted 7 years ago

“We cant get hold of anyone and need to change car details that are not found on the site. Customer services numbers cut off or are no longer in use and website useless if you havce supplementary questions. God knows what would happen if I had to make a claim!”

Posted 7 years ago

“Am changing cars 27/10/16 however having difficulty changing to the car on the policy due to an error on their end. The date I want the changes to become effective is not letting me have that date. Now I'm waiting on an email from the Customer services team which really is not helpful at all. Because I need an answer now but because of their crap services I am F***ed. So no don't join this company because if you ever have a problem well you are going to be waiting for a while!!!”

Posted 7 years ago

“Bad service from start to finish. Never call back when they say they will.”

Posted 7 years ago

“From the moment I had my accident. They sent the recovery car to the wrong place. The left my car outside the repairs garage without informing them. Meaning I got a call from the garage asking why my car was outside. Didn't take correct details of my claim. Worst experience.”

Posted 7 years ago

“Complete Lack of communication leading to frustration and anger at the incompetence of the system used by general accident .......... Would never recommend or use again”

Posted 7 years ago

“Customer service is very poor , the company advertise to be a "do it yourself" insurance company , however fail to meet the needs to change my policy over email . I was refused to change my car however the online website recommendations would suggest that I could change my car without any cost . Felt that this insurance company wasn't professional and seemed lazy and poor quality throughout the 10 months I was with them . Would strongly advice people not to use this company .”

Posted 7 years ago

“What went wrong? Where do I start?? Ok the year we had our 'fun car' insured with them was good no hassle. But then went massively down hill!! I received an email saying I owed them £706.58 so myself and my partner were like umm WHAT? Apparently they sent me an email saying there were going to auto renew our policy. But I did not recive this email. Apparently according to them I did and I read it. The guy on the phone was nice and helpful but via email was shocking. Wanting proof that the car had been SORN. TBH it's upto us what we do with the car or if we choose to insure it elsewhere. How nosey. And as soon as I started sticking up for myself they tried charging me. Baring in mind no money had been taken by them so no refund was needed. Was just hassle for days on end. So I searched on the Internet. You do not legally have to give any proof to any insurance company showing if the car was SORN/ Insured elsewhere. I am totally disgusted with the customer service provided. Nothing was strIght forward never answered my question as to why they need to know. Will NOT be using again or referring a friend to them!! AVOID AT ALL COST!!!!!”

Posted 7 years ago

“I emailed customer services to ask about a modification on my car, they told me to put it under a section in my policy, so went over to my policy and added it to my insurance and then it came up saying they can't cover me with this modifications. This has happened several times.”

Posted 7 years ago

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General Accident is rated 3.0 based on 577 reviews