General Accident Reviews

Name: General Accident
Rating: 2.96

3.0 Rating 591 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

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3.0

Based on 591 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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General Accident 1 star review on 28th May 2025

Shirley James

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am trying to contact GA as I want to change insurers and need to check some details. I can't get through to them. I will be going somewhere else.”

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Posted 7 years ago

“Absolutely awful service when trying to contact GA. The number that they give you is time limited, but even during that time I could not get through to speak to a real person. Would not recommend them at all! The only reason I have given them 1 star is because you can't leave a review with no stars!”

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Posted 7 years ago

“I only gave them 1 star as I couldn't leave the actual review if I wanted to put 0 stars! Cancelled our policy stating they had not received our no claims proof despite it being emailed numerous times by myself (the named driver) and the policy holder as we could not upload it on their website directly. They left us unable to use the vehichle as no insurance and charged us a cancellation fee for the priviledge. Could not speak to an actual person for love nor money despite being "allowed" access to a telephonist for 35 days as our access kept getting denied. One can only assume the telephonists self destruct after this time period! There is no customer service to speak of, only claims handlers who know nothing or can do nothing. Diabolical service.”

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Posted 7 years ago

“No telephone number support unless you have a claim...forget this company if you intend to buy a brand new car.....you cant get insurance on a new registered car if you have an existing car... in other words if you want to drive to the dealer and pick up your new car you wont be covered and you cant get the new car because you cant get road tax unless its got insurance. The dealer wont release the new car unless it has road tax....so avoid this insurer!”

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Posted 7 years ago

“absolutely awful system. tried to get a quote for a change of vehicle, there is No telephone support, went through their online system and after filling in the questions it sent me to an unobtainable site. This is the worst company i have ever dealt with for anything.”

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Posted 7 years ago

“Charged me twice when I changed my vechile to a new car on the policy, and a month later after many emails to and frow, no refund. You cant call them after a month of your policy with is just silly and now a right pain as I can only email and they reply every 2 to 3 days after you email them and they don't sort out your refund. Will not renew with this company again after several years being with them without a problem.”

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Posted 7 years ago

“Have got a good quote through an insurance comparison site but can't get in touch via telephone to clarify some points- if you're this difficult pre-contract stage, dread to think about after service!”

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Posted 8 years ago

“I have tried to get in touch with them on the phone but the the robot keeps telling that my insurance number is incorrect!”

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Posted 8 years ago

“I sent a proof of no claims discount which was a renewal invitation clearly stating the number of years I had and u said it didn't say anything I can't even tell you to check properly because there's no way to contact you I have a original proof of NCD in my hand and I can even send this too because you blocked any kind of way of me contacting you or uploading any more documents even tho my cancellation is not due until next day and you took about a grand within 2 months and still trying to take more due to cancellation fee pure scam will only recommend not to go with you”

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Posted 8 years ago

“i have spent 4 hours on the internet wanting to pay my car insurance so i wont be insured on saturday 13th may thaks a bunch”

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Posted 8 years ago

“I have lost several hours searching for a General Accident phone no. that works, waiting on hold and being told repeatedly that General Accident has a 'host' of internet options instead of calling them, ie. being put on hold for 25-30 minutes. I wanted to make changes to my policy and couldn't drive my new car until I sorted it out. I was told to do this through their website because if the person I was talking to did it it would cost £33.00. I wonder how many people just give up on contacting General Accident and either don't use their vehicle or drive it without insurance anyway. In my opinion this poor service only increases profits. They clearly don't care about their customers.”

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Posted 8 years ago

“I would not recommend this company. I have cancelled my policy and have the email confirmation. I have now received a default payment notice saying I have not paid for cover that I don't have and If I refuse to pay I will be taken to court. All I can do is email them. I don't have phone support as I'm not a customer, what a joke. Wont be using ever again.”

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Posted 8 years ago

“I have dealt with a number of companies in my time but none so absolutely incompetent and abruptly rude as the several people I have dealt with in this company. Bad, bad, bad!!!!!”

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Posted 8 years ago

“The company deserve bankruptcy a joke of a company you can't even get a reply from these money grabbers joke joke joke of a company”

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Posted 8 years ago

“Was going to renew my Policy with them for a second year but wanted to discuss some detail. On the phone you are in a permanent queue and they do not return the call as promised; I rang six times!!! I tried emailing them but they replied asking me not to as they were very busy!!! What on earth happened to customer service? - I blame :- a) a non- existent business Policy. b) appalling staff at all levels c)Brexit d) Donald Trump Needless to say I renewed with another company.”

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Posted 8 years ago

“Lapsed my previous car insurance policy when it expired so that I was unable to access my new policy online and no means of contacting GA to resolve this. Terrible customer service.”

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Posted 8 years ago

“I crashed my car and the money was returned to me promptly, which was very good. But in general to contact this company is extremely difficult its almost as if they dont want the hassle. Customer service is therefore utterly atrocious. Typical insurance company.”

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Posted 8 years ago

“AVOID!!!!!!! In my first year of insurance I was involved in a car accident, that wasn't my fault, that wrote my car off. General Accident called me the next day to say the third party admitted fault. I then wanted to cancel my policy when it came to an end and paid a deposit with another company. A couple days later it came back as CANCELLED as the third party had not admitted fault. There was also another claim made against me that they did not make me aware of! I then had to continue using them as an insurance company because being a young driver no one would insure me. So when my insurance was cheaper with someone else I went to change with them telling my insurance would end on 30.1.17 23:59. I got an email this morning saying my policy is already cancelled and my new policy doesn't start until tomorrow with my new insurer. Meaning I have to insure my car for A DAY with someone else. Don't believe the 24 hour contact number either. It's only available for the first 30 days of you policy after that it's really difficult to get hold of them. Awful company! AVOID! AVOID! AVOID!!!!!!!!!!!”

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Posted 8 years ago

“Would never use this company again had a issue updating policy for new car to be refused by the underwriters tried to speak to an agent but only will deal on line then you don't get a correct reply via email one week later still trying to get a correct response went to another company Liverpool Victoria with agents who do want to speak to you very unhappy customer!!!!”

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Posted 8 years ago

“***TIP TO GET IN CONTACT*** I was being charged for insurance that I had cancelled, no reply after month of sending an email, and my information to speak to someone on the phone stopped being valid! I had to get a new pretend quote with quotation number, phone the number using the new quotation number and was put through to someone, explained and everything is all sorted now :)”

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Posted 8 years ago

General Accident is rated 3.0 based on 591 reviews