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Chapter Reviews

5.0 Rating 3,022 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
I am awaiting my card and welcome package but i am sure it will be the perfect plan
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Posted 3 months ago
I’m incredibly grateful for Lindsey Klun with all his wisdom on medicare, his willingness to listen to my needs and assist me through the last detail. I have felt traumatized by the endless amounts of reading material sent to me on Medicare and all that it encompasses. Lindsey put my mind at ease first thing. I sat in disbelief the process was actually enjoyable. I will absolutely tell anyone and everyone I know to relax just get in touch with Lindsey Klun at Chapter. Thank you
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Posted 3 months ago
I spoke with Ben Gaspar and he was able to help me understand Medicare better and Supplement vs Advantage plans. I also shared with him I had just submitted my application for Medicare and was a little concerned my acceptance would take awhile and I wanted to start my benefits in a few weeks. He informed me he can let me know sooner than I would be informed. And he can reach out to me as soon as he is aware. We made an appointment for the following week. Due to a family emergency I was unable to keep the appointment. He was very understanding and I told him I would reach out to him soon. About a week later I received an email from Ben letting me know that my Medicare was approved. I then reached out to Ben the following week and we reviewed the plan I was interested in. He was able to take care of this for both me and my husband. I appreciated him going the extra mile for me, even after I was unable to keep our appointment. Great experience with Chapter and Advisor Ben Gasper!!
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Posted 3 months ago
He was very patient and very professional And knowledgeable about how to make The right decision for me and my needs.
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Posted 3 months ago
Matthew Johns was very helpful in finding the right policy for me and my husband. He was very kind and gave me his phone number to contact him directly. I would highly recommend his services.
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Posted 3 months ago
Jaclyn was fantastic. Professional, courteous, knowledgeable, and conveyed information easy to comprehend. Her expert advice and setting up Medicare for me was straight forward. She has your best interests in mind. Knowing your field is one thing. The ability to transfer that knowledge to others is another. She excels at both.
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Posted 3 months ago
Jake Mastermaker helped me tremendously. I had questions about the plan I was currently enrolled in. He took the time to look up my information & found out I was enrolled in a plan I WAS NOT qualified for, so he found a qualified plan that suits my needs. He went above and beyond for me & I am so grateful to have him as my broker. Thank You Jake!
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Posted 3 months ago
Justin helped me correct an error with transferring my PCP from my former insurer. He called MultiCare, United Healthcare, and AARP for me. He stayed on the line and made sure I understood all the changes. Justin even rearranged a personal appointment so he could help me!
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Posted 3 months ago
I knew I needed to change my Medicare Advantage Plan. Vinson was so kind and patient with me. He explained everything about the plan and even waited while I made notes. He was so very nice, thorough and polite. ⭐️⭐️⭐️⭐️
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Posted 3 months ago
As a relatively new Medicare enrollee, I stumbled upon Chapter because my Advantage plan was not meeting my needs. I had a call with Venus H.💫, who walked me through the Supplement options and listened to my concerns. She knew I needed to make a change and gently kept me from procrastinating. Thank you, Venus ❣️❣️ Today, I had a call with Steve Hamel 💥 to discuss my Part D (PDP) options. He was extremely professional, walked me through the best plan options for my needs, and guided me to my selection. 💯 I am a young senior, but both Steve and Venus spoke to me like I was family or at least a good friend. What a difference that makes. My decision to go through Chapter was confirmed by my interactions with their people. ❤️‍🔥 As an insurance agent myself, I could have easily sold myself a plan. However, having an expert outside voice made all the difference. Thank you, Chapter, for living your values through your people. It shone through.
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Posted 3 months ago
I just moved to a new state, didn’t know anyone, couldn’t find a broker, and needed to change my Advantage plan. After searching for a day, I was blessed to find Leah. She was incredible, and what I expected to take hours, took minutes. I was able to get the plan that best suited my needs, and contact information if I need anything else. It’s not often now-a-days that you have a good experience anywhere. This was a dream. If you need help, please contact them. You’ll have an amazing experience.
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Posted 3 months ago
Shannon took the time to listen to my needs and concerns. She communicated throughout the process what she heard so we could get the answers we needed. She also came off as genuinely authentic in wanting to help me find the best plan for my situation. I didn’t feel pressured in anyway and that helped me stay focused on my plan. I am so happy with my plan, there are so many benefits that will support me in my wellbeing at affordable fees. I definitely will urge my friends to go to Shannon at Chapter.
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Posted 3 months ago
Shannon Davis was very helpful in helping me understand the complicated Medicare process. We eventually got me into the plan I feel comfortable with for my situation - covered by VA with a $140 giveback minimizing my cost for Medicare. I'm grateful to have worked with her!
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Posted 3 months ago
I spoke with William Dean. He was very knowledgeable and helpful. I had the best experience I have had with advisors. Excellent !!
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Posted 3 months ago
I was very impressed with Shannon Davis and her unlimited knowledge that she so gracefully shared with me to make this transition so very easy. I've listened to Dr. Weir and decided I needed to make a change and with Chapter there to help me understand the process it was very helpful.
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Posted 3 months ago
Matt Johns is excellent and knowledgeable. He answered all of my questions and was very pleasant . I appreciate feeling like a human instead of just a number.I was able to reach him directly on the phone. I highly recommend that you call him with your supplement needs.His service is an asset to this company.
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Posted 3 months ago
Doug was very professional and courteous. My call was answered with no wait time.
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Posted 3 months ago
I received excellent service and information. All my options for medical plans were discussed for me and my daughter.Thank you for everything.
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Posted 3 months ago
Andrew helped me and my wife switch our Medicare plans and the process was relatively easy. What we thought was going to be a nightmare turned out to be a simple process with Andrew’s help.
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Posted 3 months ago
Keith W was very helpful with finding the best medicare supplement plan along with a part D plan. Many thanks for Chapter for helping out to simplify signing up to medicare.
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Posted 3 months ago
Chapter is rated 5.0 based on 3,022 reviews