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Chapter Reviews

5.0 Rating 3,012 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
I was helped by Shannon Davis on 03-28-2025 and she is the best, very helpful , very knowledgeable and very nice. She was like a Angel
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Posted 1 month ago
This was the easiest plan change I've had ever. Thank you so much.
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Posted 1 month ago
Vinson was very courteous, kind, and super helpful and thorough. He understood very quickly what we as seniors needed and got us enrolled in a much better plan than our current one.
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Posted 1 month ago
Customer service was excellent and more informative than I expected. Discussion on prices for the plans considered was easy to compare with my current plans costs and coverage that included detailed copay costs and options available for the plan I considered. Every question was answered and explained in a manner that was easy to understand and consider. Truly a positive experience that ultimately provided me with a plan that exceeded my expectations. The customer assistance representative was professional, informative and a true example of a dedicated well informed Medicare plan specialist.
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Posted 1 month ago
William Dean did a great job of walking me through the process of getting my Medicare set up! He was knowledgeable, patient, articulate and clearly explained what all of the Parts of the Medicare program were and how the all worked together to provide the needed coverage. I loved how he explained the " supplemental insurance" as having a "rich uncle" who covered those other expenses that fell between Parts A & B. He was also very personable. I followed his directions and everything went very smoothly. I will recommend Chapter to my friends and family and more specifically, William Dean when they are in need to setting up their Medicare. Thank you William, you did a fantastic job! Best regards, Lindy S.
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Posted 1 month ago
I wasn't able to get in touch with anyone about signing up for a Medigap supplement plan. They seem like a good company but apparently hard to get in touch with.
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Posted 1 month ago
William Dean was AMAZING! My husband passed away and I didn't know how to handle this aspect as i was moving to another state. He was so patient, caring and very thorough when finding the best plans for me. I couldn't have done this without his help! I took up hours of his time and i appreciated every second!!
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Posted 1 month ago
Absolutely the best experience I've ever had talking with someone on the phone. Shannon was absolutely knowledgeable and helpful with my needs and definitely cares. I wish every experience was so good. I'm still in shock how quickly and fast the process went.
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Posted 1 month ago
Rachela (Purita) was so very Helpful, Pleasant, Knowledgeable, explaining the Medicare process, and going over the Supplemental Plans that best suited my needs. She followed-up with me regularly during this process to be sure everything was going as planned. I feel very comfortable with all my new Healthcare needs going forward. Rachela was also very helpful with providing Healthcare options and contact information for my wife who is younger. I would highly recommend Chapter (Rachela) with your Medicare/Supplemental Plans and Options.
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Posted 1 month ago
Outstanding! The information given to us from Bennett Osborne was absolutely invaluable to us. He was an amazing communicator in helping us understand all that is involved with Medicare. I can not Thank you enough! Thanks to Dr Weir for letting us know about Chapter.
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Posted 1 month ago
I want to take a moment to thank Bennett Osborne for his incredible support and patience during our conversation. As someone with a speech impediment and a severe cold, I was worried about how I would communicate, but Bennett was nothing short of understanding and kind. His attentiveness made a huge difference, and I felt truly heard. I reached out to Chapter after hearing a recommendation from Dr. Ed Weir on one of his YouTube episodes. With all the recent changes under the Trump administration, I was feeling concerned about my medical coverage and Social Security benefits. Thanks to Dr. Weir’s suggestion, I was able to connect with Chapter, and Bennett helped me realize I was eligible for many more benefits than I knew about. With his assistance, I now have access to additional medical help and support, which has significantly reduced my worries. I no longer have to stress about my medical coverage, and that peace of mind is invaluable. For anyone on SSDI or with basic Medicare, I highly recommend Chapter. They are incredibly knowledgeable, compassionate, and committed to helping you navigate through the complexities of medical benefits. Thank you, Bennett, and thank you, Chapter, for making a positive impact on my life!
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Posted 1 month ago
Melanie Gross went beyond my expectations and help me so much and transferring my insurance from United, which was new back to Humana gold plus time patience diligence answered everything and I did not have a problem when I had to call her back. I would recommend her to all that I know if they are having insurance issuesthank you so much great to have her on your staff Joan Matthews.
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Posted 1 month ago
Mr Bennett saved me a large amount of money with better plan featured by putting me in a better plan
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Posted 1 month ago
Once again Melanie Gross saved me from my own incompetence. She not only explained the pros and cons to me for selected plans, she also saved me from making a mistake in the prescription drugs coverage. I have her info in my contacts which…if you know me…says a lot. Thanks, Melanie. Talk to you again in October!
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Posted 1 month ago
What a wonderful thought out experience. Derrick is an extremely well versed professional. He explained every detail with the patience of a saint. His knowledge, expertise, and methodology in the manner he explained everything was incredible.
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Posted 1 month ago
My representative was awesome. He explained everything and was prepared to repeat at any time. He actually saved my livelihood I can now afford my meds and pay my bills.
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Posted 1 month ago
Derrick worked with me for a substantial amount of time to help me understand and decide what health plans would best suit my needs. He was very patient and provided the necessary space for my questions and concerns. In addition, he spent additional time assisting me in filing applications. My only regret is that I wasn't aware of Chapter two years ago when I had to decide on a plan. However, knowing that they are available, I feel that my future health care will be much better than it was! I would and will recommend Chapter to friends and family (I've already told family members). Thank you again Derrick and Chapter.
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Posted 1 month ago
James Dunlop is the best insurance agent i have worked with, I have over 50 years experience.
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Posted 1 month ago
Leah assisted me and she was great. Helped me through the process, evaluated over 60 plans and we found a plan that I hope works for me!
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Posted 1 month ago
Like most retired people I don't spend my time learning all the ins, and outs of Medicare coverage. After seeing a recommendation on a Youtube podcast, I called Chapter for help navigating my options. I'm really glade I did. Sydney was very helpful, and patient with me, I'm sure she will follow up with me after my new coverage begins, or if any issues arise. Thanks so much
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Posted 1 month ago
Chapter is rated 5.0 based on 3,012 reviews