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Chapter Reviews

5.0 Rating 3,011 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
On the last day Robert was fantastic very knowledgeable found us what we needed with no hesitation he's good thank you
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Posted 1 month ago
Jake at medicare gave superb customer service. He was patient, answered all my questions in a professional manner. Thanks
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Posted 1 month ago
I’m so glad I got insurance, and primary physician near my home including self and spouse
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Posted 1 month ago
I had the pleasure of working with Jaclyn Green on navigating Medicare and Medigap insurance options. Her knowledge, customer service skills, and personality made the entire process easier to navigate. There's no doubt my wife and have found the policies that fit our needs. We are highly satisfied customers. Thanks Jaclyn!
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Posted 1 month ago
I was on hold for two hours, but understanding that it was the last day to review your options for plans. The ultimate issue was that the so called specialist literally didn't understand what quarterly meant, nor did she know what a discount pharmacy card does. I was trying to explain to her that my discount pharmacy card was way cheaper than my insurance for all my prescriptions. She didn't check that, also when I ask if the otc amount was distributed monthly or quarterly, she asked me "Whats quarterly " well, that was it for me, I felt as if she didn't want to be bothered. I had a terrible experience. This was my first time using this service. I will not be using it again. Next time I'll just sit down and do my own research.
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Posted 1 month ago
Tyler was helpful made very easy
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Posted 1 month ago
I wish to highly recommend Shannon Davis as a broker for your insurance needs. Shannon helped me wade through the plethora of Medicare Advantage plan possibilities, and brought to my attention one that escaped my notice despite fairly extensive research. Throughout our conversation Shannon was extremely courteous, patient, upbeat and knowledgeable. Even though the day of my call was the last day of the Medicare Advantage open enrollment period, and no doubt an extremely busy day for someone in her role, at no time was I even slightly rushed. She took time to fully answer all my questions and made sure she was well versed in my personal circumstances before offering any advice. She is a stellar example of what outstanding customer service should be.
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Posted 1 month ago
My son is legally blind, so this is letter he asked to write is on behalf of him. Mr. Carlos helped alot in making a very easy transition. He was very understanding and was very patient. He took the time to explain to him and researched the information that was right for him. I highly recommend Mr. Carlos for the knowledge, patience and great customer service. If there was 100 he is 1000. Thanks again
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Posted 1 month ago
Working with Chapter was an AMAZINGLY PEACEFUL EXPERIENCE! I was introduced to Chapter with only 5 days left in the open enrollment period (2 of which were the weekend). Daniel Cheeseman, Ray Leatherwood and Renee Nichols made the time crunch work and I felt very valued and listened to as a customer (which was not the case with the last 3 agents I worked with). It was easy working with Daniel because I knew he had my best interest at heart. He found a plan that was best suited for me and helped me to actually understand the difference between a supplement and advantage plan, rather than just trying to sell me on something. THANK YOU, Daniel and team, you are amazing and much appreciated! If you really want to understand the Medicare process, I HIGHLY RECOMMEND you give Chapter a call!
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Posted 1 month ago
Stephanie Drager is a great customer representative for Chapter. I believe she had and has my best interest and needs as a priority. I am confident the plan she found me is the plan for the future, thank you Chapter, Dr Ed (SSA Pod cast) and Stephanie.
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Posted 1 month ago
The customer service was great! Venus took a very complicated and scary probe and made it so easy. I got signed up with the best contact for my circumstances. I would highly recommend this service to everyone having to sign up for Medicare.
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Posted 1 month ago
Great customer service!!! Made the process informative, easy and quick.
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Posted 1 month ago
Vinson was so kind and helpful. He spent a lot of time patiently listening to our medical needs to find the plan that is most comprehensive to us.
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Posted 1 month ago
It was so easy! He was so nice and did all the matching for me. I'm so happy I called Chapter.
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Posted 1 month ago
Sarah is most knowledgeable in all things Medicare. She was easy to understand and patient with answering all my questions. I enjoyed speaking with her and feel confident about my decision due to her guidance.
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Posted 1 month ago
Bennet Osborne provided me with a wonderful experience. He assisted in answering all my questions with patience and clear explanations. Bennett did not push but rather helped me make informed decisions based on my individual needs. I was very apprehensive about the process but I now know I have a trusted person to assist me into the future.
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Posted 1 month ago
I am very grateful for Chapter for their help with my medicare help. Very friendly and easy to talk too. Thanks Daniel!
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Posted 1 month ago
I’m very glad that I contact Chapter about my Madicare. Mrs Toni Aldridge was a blessing for me , I was having unexplained issues with Medicare & Medicaid to be approved Medicaid to pay my part B and she help me to get started on Humana. Mrs. Toni very knowledgeable and professional. and explained everything where I understood it. Thanks you Mrs.Aldridge šŸ’
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Posted 1 month ago
Made the process easy to match my needs.
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Posted 1 month ago
I was helped by Shannon Davis on 03-28-2025 and she is the best, very helpful , very knowledgeable and very nice. She was like a Angel
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Posted 1 month ago
Chapter is rated 5.0 based on 3,011 reviews