Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.39

4.4 Rating 2,014 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 10th June 2025

299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was smooth and arrived as expected. Assembly was OK - two of us. I didnt read the instructions carefully and didn't put the biscuits in so had to undo it all completely - my fault. So it took about two hours - would have been one without the mistake. I had to drop a star because the was a bit of slight damage to it but not enough for me to be bothered to wait for a replacement bit.”

Helpful Report

Posted 1 year ago

“Bought 2 mattresses. They are really comfortable to sleep on. Customer service in the showroom and on the phone was amazing. They were all very knowledgeable and helpful. Would highly recommend the mattresses. The Delivery Team was however disappointing . I thought the price for just delivering a mattress was too expensive- this was made worse with delivery men not wearing overshoes or taking their shoes off and soiling my new beige carpet on the stairs.”

Helpful Report

Posted 1 year ago

“Very good and friendly customer service right from my first telephone call. Also friendly and efficient delivery men. Many thanks Kevin Wright”

Helpful Report

Posted 1 year ago

“Really lovely ottoman storage bed that fits exactly under the eaves, so pleased to have found it. Storage is great, and we are very happy with the bed so far. It was delivered on time (despite some messing about with times early in the morning) by a lovely team. We opted for white-glove assembly, and this is where the 5th star is lost. Nothing is labelled - screws, bed parts, etc, so, for example, you have to measure the screws to make sure you're using the right ones. There are lots of extras, including some random bits that really worried us in case we missed something. The instructions for the bed are poor. The picture shows 3 'biscuits' for each slat, so that's what I did, but then why provide SO many more? I wish I had put more in, but I was trying to follow instructions. It would have been helpful if the instructions actually said how many to include. It would also be helpful if it said what tools you will need to assemble the bed. We had to keep stopping and going to get something else. We also had difficulty attaching the gas strut bracket onto the batten. The bracket was too wide for the batten, and the pre-drilled holes were incorrectly placed too close to the inside. I had to speak to 4 different people on 4 different occasions over the course of a week to get this sorted. Everyone was very friendly, but twice someone said they would call me back and didn't. In the end, we were told to just screw on the bracket even though it would overhang a bit, so hopefully it's ok. It would be so much easier if they put up a video on YouTube! In the end, we're happy with the bed, but the instructions really need some work.”

Helpful Report

Posted 1 year ago

“Communication with company was easy and smooth, however screws supplied to make the bed with with of very poor quality and hadn't been made properly (phillips head casting was defective). Moving forward, equity checks need to made across all parts.”

Helpful Report

Posted 1 year ago

“Great bed, sturdy and looks fantastic. However a couple of downsides, didn’t receive a confirmation email and not enough washers provided for screws. But overall very good. Love chat is also very poor”

Helpful Report

Posted 1 year ago

“Floating bed arrived as programmed and, once constructed, is fine but .... see review of product bellow:”

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Posted 1 year ago

“Smooth delivery, and great quality beds. Whilst we really liked the bed, we were disappointed with the customer service. We were told by staff that it’s easy to put the super king ottoman bed together, turned out that instructions are minimal and unclear which made putting it together a bit of a nightmare. We’ve expected more, especially for the price we paid. Beyond that, very happy with the bed!”

Helpful Report

Posted 1 year ago

“Short lead time with great delivery service. However, the wooden slats were quite 'rough' so I needed to lightly sand them before putting the bed together. Otherwise, I feared they may snag the mattress.”

Helpful Report

Posted 1 year ago

“Really good bed, very pleased with it. I would of given 5 stars however some of the holes for the screws were not drilled so I had to go over them myself before assembling.”

Helpful Report

Posted 1 year ago

“Happy with my new bed and the service from Get Laid Beds. Unfortunately, the bed-assembly option was not available in my area (London!) so I had to put it together myself. I managed to do it on my own, but it was not an easy task for one person. I felt like some additional guidelines/markers on the wood could have been helpful. And, it's really a 2-person job.”

Helpful Report

Posted 1 year ago

“Sturdy bed. Looks good. Order process efficient and delivered as promised. Recommend obtaining samples to check colour, samples arrived promptly. Instructions to construct from flat pack fine until dealing with slats. Guidance on correct spacing would be useful so that it's done correctly. Would recommend this company.”

Helpful Report

Posted 1 year ago

“Good bed frame”

Helpful Report

Posted 1 year ago

“The bed looks great and feels sturdy. I had a difficult time choosing the colour and although I think I went for the right colour in the end I think having more pictures of the bed in different situations would be useful. Customer service was quite responsive but couldn't give me a time period for my delivery which was frustrating as I had to make sure I was home between 7am and 9pm.”

Helpful Report

Posted 1 year ago

“I have previously bought two beds from Get Laid Beds and have been happy with the purchases. However, I had to rely on a friend to wait in for the latest order. She spent half a day waiting for the bed to arrive and only 2 packages were delivered. She had to come back the next day and waited 1.5 hours for the third package. Not only was it a waste of her time but I was left putting the bed together the night before it was needed for guests instead of two days before. It's really disappointing. The beds are really solid but I should not be charged for such a poor delivery service.”

Helpful Report

Posted 1 year ago

“Delivered much later than advised but put together very quickly and cleanly.”

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Posted 1 year ago

“Great service.”

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Posted 1 year ago

“Love the bed, feels very solid. Building it was Ok, but a little more frustrating than it needed to be because one of the instruction pages is wrong (figure 4 on the bed shows the screws going in from the back of the headboard rails for the base cross beams rather than the front.) The long beam also had a support for the ottoman base on the inside at the headboard end that needed a little trimming too. Support were really good at helping me and I am really happy with the finished bed. Feels very solid.”

Helpful Report

Posted 1 year ago

“Love my new bed and mattress. Delighted that I paid for the white glove assembly - worth every penny as team constructed bed in record time and were polite and professional whilst doing. They spotted that 3 of the drawers were not good enough and took them away to be replaced - if I had been assembling myself, doubt I would have noticed. Looking forward to receiving replacement drawers, will then be a 5-star experience.”

Helpful Report

Posted 1 year ago

“My second Oxford bed from Get laid and I think they are amazing. My only criticism was on the instructions and the use of biscuits, which is in super small font, which has led to a slightly annoying gap in the headboard and one that creaks.”

Helpful Report

Posted 1 year ago

Getlaidbeds.co.uk is rated 4.4 based on 2,014 reviews