Name: Gettransfer
Address: 10, Larnaca
Rating: 4.23

“They left me and my family stranded at the airport at midnight. And didn’t even answer the phone.”

Posted 5 years ago

Dear Customer, We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“Prestation lamentable et non respectée Avis sur Gettransfer Nous avons été extrêmement déçus du comportement du transporteur qui représente cette entreprise, de son langage grossier et injurieux, des incidents de panne et de non conformité du véhicule prévu => Mercedes Class C prévue et remplacée par un très très vieux Mercedes VITO dont tous les voyants se sont allumés au fil du trajet, puis de la panne de ce dernier à quelques kilomètres de lieu d'arrivée, du trajet retour qui n'a jamais été honoré. Et aujourd'hui nous avons l'impression qu'ils cherchent désespérément toutes les failles et/ou excuses possibles pour se désengager de la situation et ne pas rembourser le trajet payé (280€) et non honoré. Fuyez ce pseudo prestataire ... c'est une escroquerie”

Helpful Report

Posted 5 years ago

Dear Customer, We apologize for the inconvenience caused and for the delay with reviewing your complaint. We are doing our best to review each case as fast as possible. Our manager will contact you back via email.

Posted 5 years ago

“Wat EEN stelletje amateurs TRAP ER NIET IN STELLETJE BOEVEN ZIJN HET!!!!!”

Helpful Report

Posted 5 years ago

Dear Customer, We sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Absolute thieves. After learning of delays to my flight well ahead of my booking time, I contacted my driver who stated he would only be able to wait for an hour at Stansted as he had another pickup at Gatwick and the service only allows for delays of up to an hour. We discussed cancelling the trip but the option wasn’t available to me less than 48 hours ahead of my booking request and the driver told me unfortunately he was not able to cancel from his side so I should contact GetTransfer. I tried calling - no answer. Used their online chat and they basically told me there was nothing they could do. No offer to organise a replacement driver or anything of the sort even though they work with a number of different carriers. I told my driver of their response and said not to worry about coming but he told me he had to make the journey anyway or else he’d be penalised by GetTransfer. I now learn that their user agreement allows for drivers to cancel the request - why was I not informed of this by the support team and knowing full well that both I and my driver wanted to cancel the request so he didn’t go all the way to Stansted for no reason, why didn’t GetTransfer just action the request themselves? Instead they just told me to email support who obviously didn’t get back to me immediately. As a result, my driver wasted his time and money coming to Stansted for a transfer we both knew he couldn’t fulfil and I was left stranded at Stansted at midnight after public transport has stopped with no way back to my home. Not to mention the £85 I’d paid for absolutely zero reason and the worst customer service imaginable. Do not use this company. They are incompetent and negligent at best, completely fraudulent at worst.”

Helpful Report

Posted 5 years ago

Dear Customer, We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“I booked a transfer months ago with gettransfer. I confirmed the transfer just before we went on holiday. The day before the transfered I wanted to confirm the pickup time only to hear the transfer cancelled 5 days ago but gettransfer did not tell is. We were in a ski village and could not get a taxi ( because of the short time) and had to take 4 busses ans 3 trains. They knew the transfer was cancelled but did not inform us. I would not even have given them 1 star if I could.”

Helpful Report

Posted 5 years ago

Dear Customer, we sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Terrible terrible Once they take your money, they don't deliver the service. They then come up with every reason not to honour the service”

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Posted 5 years ago

Dear Customer, Please clarify what your comment is about and write to feedback@gettransfer.com. We will look into the case.

Posted 5 years ago

“you don't even deserve a star! I have requested a refund for a canceled transfer and have been waiting for weeks. You are a theft!!!”

Helpful Report

Posted 5 years ago

Dear Customer, We sincerely apologize that you had such a negative experience from using our Service. We are doing our best to review each case as fast as possible, right now we are experiencing a lot of minor claims due to the high season. Please, let us know your request number at feedback@gettransfer.com.

Posted 5 years ago

“AVOID ! GET Transfer is a FRAUD company. They left me and my family looking for non existent driver at Bangkok airport. The driver was not there at airport at designated time When called driver on phone, he refused to meet me at airport. It was a horrible experience for me and my family at Bangkok airport. The vacation was spoiled for family. When Get Transfer was contacted they refused to refund or take any action on driver. GET Transfer is a FRAUD company run by cheats and goons. Some of their promoter needs to be behind the bar for cheating customer. AVOID this company or suffer in pain and humiliation on foreign land.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“This company left us stranded at the airport. The customer service does everything they can to stall you. They are a fraud.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Inaffidabili, permettono l'iscrizione anche a chi non ha regolare licenza, se non si sta attenti rischiate di salire in una macchina guidata da un abusivo, e loro dicono che va bene cosi....nessun rimborso e nessuna garanzia per il cliente.”

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Posted 5 years ago

Ci scusiamo sinceramente per l'inconveniente. Fateci sapere il vostro numero di richiesta o scrivere a feedback@gettransfer.com e il nostro team di controllo qualità esaminerà la situazione.

Posted 5 years ago

“Fraud Fraud Fraud!!! Do not use GetTransfer at all. Booked a transfer from Dubai airport, flight arrived at 11:30 pm. Was told that my drivers name was Kamal. Get to Dubai and no driver, with 2 kids and at 12 pm, I had to hustle for a taxi. Unreliable! Contacted the support and I was told that they need 4 days to return my funds. 4 days came and went but nothing has been returned!”

Helpful Report

Posted 5 years ago

Dear Cusromer, Once again, please, accept our deepest appologies. Please, provide us with your booking number at feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Please don't use this company! The driver was a no show and gettransfer staff need training! I booked a ride for a return trip to the airport. Their own staff confirmed the driver would attend with no issues on their FB messenger the night before. On the morning of my flight, I contacted them again as the driver did not arrive (I also contacted them overnight through their '24 hour' online chat to double-check) only to be told initially that the driver can no longer fulfil the trip, then told the driver would not be coming and never saw the booking!! I was left rushing to get a taxi which cost me a lot more both in time and stress, I could have missed my flight had it not been delayed. They then proceeded to take THREE weeks to refund my money. I was told by their customer services to attach my taxi receipt for reimbursement but of course, this never came. This is also, in addition, to be showing them proof that they themselves had confirmed he driver would attend and telling me to submit the claim for reimbursement of the cost of the last-minute taxi (the difference of course) I would never ever use them again and strongly suggest you don't either. Not reliable and cannot deliver a proper service nor compensate you when things go wrong.”

Helpful Report

Posted 5 years ago

Dear Cusromer, Once again, please, accept our deepest appologies. Please, provide us with your booking number at feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“If I could give no stars I would. My €69 airport transfer did not arrive and I a lucky to not have missed my flight. The staff told me they couldn’t contact the driver ! but I still have to email in so they can investigate my claim! Seriously?!?!? No customer service and I doubt I will get my money back. DO NOT USE. DO NOT USE. DO NOT USE.”

Helpful Report

Posted 5 years ago

Dear Customer, We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“This is nothing but a real FRAUD! Booked 1 van and paid 80$ 1 week in advance from SFO airport. The driver never showed up and I left me at the airport with 1 dog and 5 big luggages with no idea on what was going on. Tried to call the driver and the customer service for hours without getting any answer. It took me 2 hours before I was able to find another driver through UBER that was able to take me to my final destination. I claimed a refund through their website and shared with them screenshots of all the calls I made, messages I sent to the driver and recept for the additional car I had too book. After an "investigation" (it took almost 2 weeks) I was told the driver shared proofs of presence at designed pick up location and time and that I didn't not show up, therefore no refund. This is completely unacceptable and it seems I'm not the only one here in the same situation. I wish I had checked some reviews before. If anyone needs a driver, please avoid this company because most likely they'll steal money from you.”

Helpful Report

Posted 5 years ago

Dear Antonio Cardace, The situation is beyond unacceptable. We are sincerely sorry for the inconveniences caused. Please, provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“This is nothing but a real FRAUD! Booked 1 van and paid 80$ 1 week in advance from SFO airport. The driver never showed up and I left me at the airport with 1 dog and 5 big luggages with no idea on what was going on. Tried to call the driver and the customer service for hours without getting any answer. It took me 2 hours before I was able to find another driver through UBER that was able to take me to my final destination. I claimed a refund through their website and shared with them screenshots of all the calls I made, messages I sent to the driver and recept for the additional car I had too book. After an "investigation" (it took almost 2 weeks) I was told the driver shared proofs of presence at designed pick up location and time and that I didn't not show up, therefore no refund. This is completely unacceptable and it seems I'm not the only one here in the same situation. I wish I had checked some reviews before. If anyone needs a driver, please avoid this company because most likely they'll steal money from you.”

Helpful Report

Posted 5 years ago

Dear Antonio Cardace, The situation is beyond unacceptable. We are sincerely sorry for the inconveniences caused. Please, provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“Ordered a taxi via GetTransfer.com for a pick up at Krakow Airport. Driver did not show, no message left to confirm a status and no answer to a call I made to the number given by this company while I waited. I've now sent numerous mails to Customer service. Refund remains outstanding after 8 weeks. DO NOT USE THIS COMPANY. THERE IS NO NEED TO WASTE TIME, MONEY & EFFORT WITH PRE-BOOKING. ITS ACTUALLY BETTER TO USE THE TAXIS READILY AVAILABLE OUTSIDE THE ARRIVALS DOOR.”

Helpful Report

Posted 5 years ago

Dear Customer, We are sincerely sorry for the inconveniences caused. Please, provide us with your booking number at feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“I too have experienced very poor customer support. Due to strike in France I had to cancel my transfer but out of my control so was less than 24hrs . They refused to pay back my money that they had taken up front as less than 24hrs but I did not make the strike so over £135 later no refund..... I did not cause the strike. They sit behind clauses in paperwork but what about individual cases and human kindness. They have none.”

Helpful Report

Posted 5 years ago

Dear Customer, When creating a request there is a special field where allowed cancellation period is stated. Besides that our terms of agreement are publicly available at any time. Our carriers reserve vehicles for a certain time and date thus refusing from other jobs they could potentially take and they must be compensated if cancellation is made less than 48 hours prior to transfer start time. Once again, please, accept our deepest appologies for the inconveniences caused.

Posted 5 years ago

“Driver did no show up.”

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Posted 5 years ago

We are sorry to hear about your experience with our company. Please provide us with your booking number so we could look into the case.

Posted 5 years ago

“SCAM !!! Take care!! ilegal Drivers with no license !!!!! TAKE CARE ! horrible experience.”

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Posted 5 years ago

We work with licenses drivers exclusively. If you have information about what you described please contact us at feedback@gettransfer.com.

Posted 5 years ago

“Get transfer are truely terrible to deal with and entirely unreliable. After securing our booking they sent the wrong size vehicle for our party, we then had to wait over 1 hour for 2 different vehicles to pick us up, and we were travelling with small children after 10 hour flight. I will never use or recommend them.”

Helpful Report

Posted 5 years ago

We are sorry to hear about your experience with our company. Please provide us with your booking number so we could look into the case.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Gettransfer Reviews