Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.30

4.3 Rating 3,830 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,830 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“.WARNING. Driver didn’t show and cost me £90 more. Prior to booking this company I asked how I would find my driver and was told by ‘Nick | Team Leader of Support Division’ that my driver would meet me in the Arrival’s Hall holding a card with my name on it. On this basis I booked and paid £88.88 for my private transport to and from Benidorm. However on the actual day of my travel an email was sent to me informing me that the driver would meet me outside Costa coffee at the airport and I was to call him when I arrived. I arrived at Costa coffee at 7:15 .pm. I had no information of how to contact him nor had his phone number, also I had no internet or telephone connection so could not do anything but wait there assuming that he would come and look for us. We waited 40 minutes with no sign of him, my wife asked several officials of the parking outside Costa coffee but no one had heard of the company. I therefore decided to pay the 100 euros taxi fare to get to my hotel. I contacted Gettransfers and canceled my return journey because I had no confidence that a driver of yours would arrive to take me to the airport to catch my plane home. I have contacted gettransfers asking for refund after dozens of emails they refunded half of my payment and after another round of emails they have refunded the other half of my payment in a credit 'they will not give money back' so that I ca use it on another booking. As if I am stupid enough to use them again, So No I did not get my money back I shall now be taking gettransfers to County Court for full compensation, iam not bothered about the money just want a County Court Judgment against them. I would advise everyone to steer clear of this cowboy company. Go with a trusted company”

Helpful Report

Posted 3 years ago

“I booked and paid recently (April 5) a transfer from Miami International Airport to Fort Lauderdale. Whereas I gave my flight number, arrival time and asked that the driver must be there 1 hour later, he never showed up not didn't answer my phone calls, messages by WhatApp and SMS. After waiting an hour, I had finally to take a taxi. In spite of several requests for refunding of this not delivered service, Gettransfer refuses any refund saying without any proof that the driver was at the airport. This is simply fraud.”

Helpful Report

Posted 3 years ago

“I booked and paid a transfer from Miami Airport to Fort Lauderdale this month. When arriving at Miami with the flight I indicated them (which was on time), the driver never showed up, didn't answer my messages, phone calls and SMS as I tried to know where he was waiting. I finally had to take a taxi and Gettransfer refused to refund the money for a service which wasn't delivered. This is simply theft !”

Helpful Report

Posted 3 years ago

“I ordered a transportation from the Dead Sea to Ben Gurion Airport. From family reasons we couldn't travel and I cancelled the prepaid transfer. GetTransfer claims to keep the money in a company account saying that I can use it when I'm going to Israel again. This is an unfair business practice. As we will not be travelling to Israel in the near future, the company simply stole our money.”

Helpful Report

Posted 3 years ago

“Free cancellation with a full refund doesn´t mean you will see your money after you cancel the trip well in advance. The only way is a voucher for future travel. Terrible customer service, useless QA department (dealing with a claim) - look better elsewhere.”

Helpful Report

Posted 3 years ago

“Appalling service and take your money even when driver cancels on you. Avoid at all costs”

Helpful Report

Posted 3 years ago

“Refuse to refund back to card, even after the trip being a month away and payment only being made yesterday. Insist on keeping it as 'credit' on the account. The most unhelpful customer service. I recommend using different transfer companies.”

Helpful Report

Posted 3 years ago

“I don't know where to start... absolutely appalling. They cancelled our transfer mid air so we arrived in grenoble with 7 children and no way to get up the mountain. When I phoned them to help they didn't and told me to have a good day!”

Helpful Report

Posted 3 years ago

“Big scam, the driver (named Albarafelinaariasmora on the app) never showed up for a transfer to airport in Punta Cana. We've reserved the taxi for 7pm at our hotel but he wasn't there and only texts us at 19:25 pretenting he was there since 7pm... Hopefully we were already in another taxi but we loose 30$. No star is impossible but this feedback explains the only 1 star of 5.”

Helpful Report

Posted 3 years ago

“No refund when booking cancelled due to quarantine rules changed. They have offered a voucher. You cannot speak to person, all emails are responded to by a bot. After a month of bombarding them for contact, an advisor called me to tell me not to contact them, they wont refund me, and then they hung up! Such terrible behaviour from a company when the cancellation was not our fault at all! I would not use them ever again.”

Helpful Report

Posted 3 years ago

“I just spoke to the customer advisor for clarification of refund policy and how to access the voucher code. I was cut off by the advisor who just did not want to help by placing the phone down. Simply saying bye bye.”

Helpful Report

Posted 3 years ago

“Booked ski transfers, horrible service. Driver made us pay additional £60 and then cancelled return trip.”

Helpful Report

Posted 3 years ago

“Terrible refund policy. Ambiguous and designed to make you can book with confidence. BUT - they will NOT refund even due to government or Covid issues. Be very careful using them. A "refund into your account" actually means you might get a voucher. You cannot talk to human, the email responses are from a BOT. If you do speak to a human they are not helpful and repeat the emails word for word and hang up on you. They have nearly £600 from our group that they refuse to refund after we could not travel due to COVID restrictions changing last minute.”

Helpful Report

Posted 3 years ago

“Avoid. They advertise “Free Cancellation” but all you get is a voucher. Use local companies with good reviews DO NOT USE GETTRANSFER”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Effectively have stolen £250 from me as they will only offer a refund on my account for a Covid cancelled trip. Even if I did intend to use their services again, this may not be for a long time so they are sitting on my money and gaining interest...SCAM!”

Helpful Report

Posted 3 years ago

“After our trip was cancelled due to Covid restriction we discovered that "full refund" - did not mean refund at all. And a refund to "your account" actually means a refund to your "Get transfer" account. Essentially at best you get a voucher - They took nearly £500 from our group and we have no real possiblity of re-booking or using this again. Their claim of book with confidence is a deception. I strongly advise people look for alternative providers at this time when travel is still so uncertain. Their customer care in dealing with this was anything but care or service. I don't normally write reviews, but this is a proper scam - so be extremely wary. If your trip gets cancelled due to changes form the Government due to Covid, you will NOT receive a refund.”

Helpful Report

Posted 3 years ago

“Booked and paid for a transfer in advance, with the promise of a full refund if the trip couldn't go ahead. Forced to cancel due to the current ban on UK travel to France. GetTransfer refused to refund the money to the original payment method, hiding behind small print. When they read the many negative reviews on the internet, their response is to say "email us and we'll try to help". This is another lie. They do nothing to help and will not return your money. All part of the scam. Avoid this company like the plague.”

Helpful Report

Posted 3 years ago

“SCAM. Do not use this company. GetTransfer’s “full refund” policy is a lie. There is no way to get your money back once they have it. Be very, very careful before risking a trip with this bunch of cowboys.”

Helpful Report

Posted 3 years ago

“GetTransfer and its drivers are not trustworthy at all. First transfer I booked with them was incorrect, as the car they came up with was way smaller then ordered and when they brought a bigger one that was the correct size they charged a lot for it. Therefore I didn’t feel comfortable to use them for the return way, also because they wouldn’t agree to bring the correct size for the offered amount of money. Even though I had sent Get Transfer pictures of the car, that was clearly not having enough seats and luggage space as offered. Since then I have a credit on the platform that they don’t agree to reimburse. Now my father had a flight to catch in the Dominican Republic and I booked him a transfer with the credit I had on the page. The night before (9pm) the driver Whatsapped me, that he can’t do the transfer because the toll roads are more expensive than he thought when quoting. It’s weird because the exact same route has cost the same prize before on my transfer, a competitor here in the DomRep. Anyway I wrote Get Transfer and they found another driver. This driver then texted me at 10am (flight left at 4pm and it’s a 2hr drive) that he wants 30% more money or he won’t pick me up. When I told him that this is blackmail he called me a Fag (Maricon) and left me a horrible voice message. After that he deleted everything but I have screenshots and saved the message. Now I had obviously enough and wrote Get Transfer that I want my 200$ back that I have as credit. I received a one-liner that they do not do refunds. Think about it before you use this platform. I cannot recommend it at all. I have screenshots and emails that prove every single thing I wrote. Trust me.”

Helpful Report

Posted 3 years ago

Gettransfer is rated 4.3 based on 3,830 reviews