Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.21

4.2 Rating 3,349 Reviews

81 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.2

Based on 3,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

Write Your review

Tell us how Gettransfer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gettransfer 1 star review on 22nd February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No service provided, no money back. This company does not take any responsibility for the services that they claim to provide. If their driver does not show up and you miss your flight, they will not offer you any replacement, or compensation. Moreover, they refuse to pay your money back to you. The money that you paid for the service that they did not provide, which is a violation of the law. This all makes me wonder whether this organization is at all legit. Do not recommend trusting this service.”

Helpful Report

Posted 2 years ago

“I booked get transfer for February next year and straight after I booked and paid in full, I noticed that my booking said 8 people when we were 14. I didn’t think it would matter as we had an 18 seater transit confirmed. But I went straight back and checked. I got a terrible reply (standard script which didn’t answer my question). The driver has been informed! Days later they have tried to charge me another £200 plus pounds for the trip. I cancelled straight away BUT can’t get my money back only a credit with the company. I have read the reviews and don’t want a credit at all as I don’t trust this company. Has anyone managed to get a refund out of them? If so how? Thanks”

Helpful Report

Posted 2 years ago

“We had a flight delay of 1.5 hours and even though they have tried to find an alternate driver, they said that it was not possible to get one. And ofcourse there was no refund. Their reply to my complaint is the following: "Due to their User Agreement paragraph 4 (https://gettransfer.com/en/terms_of_use) flight delay/cancellation is considered to be the late change of transfer details (less than 48 hours), we cannot make a refund for you or find the new driver. All the questions about the expenses can be addressed to your flight company." I have contaced the driver who was going to pick us up and I can assure you that he was not paid the ride and thus this company, just got paid for NO SERVICES provided!!! AVOID AT ALL CAUSES!!!!”

Helpful Report

Posted 2 years ago

“This company is a scam, do not use. I paid $300 for a ride to bring an aging relative from JFK airport to her home in Pennsylvania, the driver did not go to the appointed meeting place but told me he did and waited 10 mins, when the contract said 60 mins. Then the driver tried to extort an additional $400 cash from me. Then he started asking me what was her name, what was her flight number, even though he had told me that he was at the appointed meeting point with a sign originally. This is disgusting. Do not use this service. Oh and when I rang customer service, I was continually cut off before being transferred to a representative. As I write this I am simulataneously working to try to locate my vulnerable relative but want everyone to know in case they make the same mistake I did in trusting this company. Update on this, the driver went back, got my relative and then called me to continue to try to extort $400 in cash from me. When I told him no he threatened to drop my relative a mile or so outside JFK airport. I had to threaten to call the cops, just to get him to drop her back to the airport, where he virtually threw a disabled 60 year old female out of the car. And this was at 11pm at night. This is quite simply horrendous, I have never experienced anything like this. The car in question was a 2013 Ford Fusion, 2013 License plate: T737784C BEWARE - AVOID Date of experience: September 08, 2022”

Helpful Report

Posted 2 years ago

“Looks like a Scam tactic I've booked and paid for a nice luxury transporter bus for €122,50 two days later I received a e-mail with the info that the selected was not available for the transfer and that that have found a "better" option for me, lol. Now they want to want me to agree to a Small old Fiat Fiorino. I don't mind taking a downgrade if the other is not available, but at least i want some compensation for the price I've paid. For me it feels like they lure customers with a nice reservation, nice looking transfer bus, make you pay for it and then scam you by changing the vehicle. If you cancel the trip you will receive store a credit but once you want to look for an other selection there will only be higher prices to choose from. By this way you still have to book because if you don't the €122,50 I've already spend will be wasted. The cheapest available to choose from now is a small Renault Clio with a price of €156 that's a extra €33.50”

Helpful Report

Posted 2 years ago

“If you are thinking about using this company DON'T!!!! I stupidly booked and paid £45 for a pick up today and the driver did not show. I took the email to the airport service desk, they ran a report and the car had not entered the airport. I tried to call on numerous occassions but the phone went to VM. There is no one to talk to regarding a refund. POOR POOR service.”

Helpful Report

Posted 2 years ago

“Hidden costs! Be aware!”

Helpful Report

Posted 2 years ago

“If you cancel with them you only get a credit for a future transfer, they will not refund you for the payment method you used. When I contacted them, they sent me an email stating that I had accepted their user agreement. Basically, read the (very long) fine print.”

Helpful Report

Posted 2 years ago

“the worths experience!!! I made a reservation, I paid it 550$ and 2 days before de trip I canceled! it's been 2 weeks now and severals phone calls, email and when they answer ( because they don't answering always) they said don't worry my supervisor will call you back and he will reimburse you the money..... Nothing!! and the worse they don't answer my phone calls or emails anymore!!”

Helpful Report

Posted 2 years ago

“We booked a car with car seats for our two children. The car arrived fifteen minutes late with no car seats. The company did not care, did not refund us, or provide a car with car seats. They ignored our messages asking them to fix the problem.”

Helpful Report

Posted 2 years ago

“This site is a total scam! Wish I had read reviews before ever booking with them. I have previously used Gettransfer.com without problems but when I had to cancel a transfer (three days after booking, more than 30 days before the transfer) I discovered how crooked they are. They will never answer the phone, they never answer cancellation emails and on FB, they will just refer you to their email customer service (who will never reply). After two weeks of trying to get in contact with them, I do not think I will ever get my refund. What a mess! And please do not refer me to info @ gettransfer.com ! They never reply!”

Helpful Report

Posted 2 years ago

“Terrible company that cancelled my Taxi 20 minutes before i was due to go the Airport laving me stranded and having to drive myself or miss my flight and my holiday. Impossible to get refund as to add further insult into injury they are now charging me for the return leg that they re-instated without my request to do so whilst I was on Holiday. DO NOT USE”

Gettransfer 1 star review on 8th June 2022

Helpful Report

Posted 2 years ago

“I paid in advance a transfer from Miami International Airport to Fort Lauderdale on April 5,2022. The driver never showed up and I had to take a taxi. I asked several times the company to refund the 63 € they charged me for a service which was never provided. They refused without any acceptable explanation.”

Helpful Report

Posted 2 years ago

“They have held the funds in my account for almost 3 years now and I have no idea how long they intend to keep my money.... emailed, called ... nothing....DO NOT USE THIS COMPANY!!!!”

Helpful Report

Posted 2 years ago

“DON'T EVEN THINK ABOUT IT GetTransfer is responsible for credit card fraud. They failed to provide the trip for which I paid 159.36€ in full and in advance, and they have refused to refund my money, instead giving me a “credit” on their unreliable website. In February 2022, I booked a rather expensive trip in Texas on GetTransfer.com, because I was not going to have access to a car while visiting. I received an email confirming the trip, and 159.36€ was charged to my bank account. In April, six weeks after having paid and thinking my trip was secure, less than 24 hours before the car was supposed to pick us up, and with no prior notice, I received an automatic email from GetTransfer saying my driver had canceled, with a link to their website which confirmed that my trip had been canceled. The agitation and anxiety this caused my husband and I was considerable, as we were expected in another city the very next day, and we were in the middle of a busy and stressful trip. Soon after I received an email from someone at GetTransfer informing me that my driver had canceled and that the replacement driver would cost an additional 90USD. The email asked for my confirmation of the new trip and additional charges. I DID NOT approve the new driver or the extra charges. I replied demanding a full refund and was forced to make other transportation arrangements, as we urgently needed to leave the next day. I considered my agreement with GetTransfer to be void, as they did not deliver the service agreed upon although I had already paid. At almost midnight that evening, about 10 hours after having my trip canceled, I received an email from a second manager at GetTransfer, saying that they had now found a driver to make the trip at the original price. Obviously by then it was far too late, as we needed to leave by 9am the next morning and I’d booked another car from a different service. During the next week I exchanged many emails with the two managers and the Quality Assurance Team, but the end result was their refusal to refund my money and their incorrect assertion that I “refused” the trip I had paid for. This was far from the case and they were clearly in breach of our agreement. Apparently they expected me to wait 10 hours until the last possible moment on the chance that they would sort out their problems with their unreliable drivers and fluctuating fees in time for my trip, though I had been told that it was canceled. This matter is STILL NOT RESOLVED, as they owe me 159.36€ for a trip they failed to provide! Unless you want to fight a battle dragging on for months in order to recoup your money (see attached images), DO NOT EVEN THINK OF USING THIS SERVICE!”

Gettransfer 1 star review on 2nd May 2022

Helpful Report

Posted 3 years ago

“.WARNING. Driver didn’t show and cost me £90 more. Prior to booking this company I asked how I would find my driver and was told by ‘Nick | Team Leader of Support Division’ that my driver would meet me in the Arrival’s Hall holding a card with my name on it. On this basis I booked and paid £88.88 for my private transport to and from Benidorm. However on the actual day of my travel an email was sent to me informing me that the driver would meet me outside Costa coffee at the airport and I was to call him when I arrived. I arrived at Costa coffee at 7:15 .pm. I had no information of how to contact him nor had his phone number, also I had no internet or telephone connection so could not do anything but wait there assuming that he would come and look for us. We waited 40 minutes with no sign of him, my wife asked several officials of the parking outside Costa coffee but no one had heard of the company. I therefore decided to pay the 100 euros taxi fare to get to my hotel. I contacted Gettransfers and canceled my return journey because I had no confidence that a driver of yours would arrive to take me to the airport to catch my plane home. I have contacted gettransfers asking for refund after dozens of emails they refunded half of my payment and after another round of emails they have refunded the other half of my payment in a credit 'they will not give money back' so that I ca use it on another booking. As if I am stupid enough to use them again, So No I did not get my money back I shall now be taking gettransfers to County Court for full compensation, iam not bothered about the money just want a County Court Judgment against them. I would advise everyone to steer clear of this cowboy company. Go with a trusted company”

Helpful Report

Posted 3 years ago

“I booked and paid recently (April 5) a transfer from Miami International Airport to Fort Lauderdale. Whereas I gave my flight number, arrival time and asked that the driver must be there 1 hour later, he never showed up not didn't answer my phone calls, messages by WhatApp and SMS. After waiting an hour, I had finally to take a taxi. In spite of several requests for refunding of this not delivered service, Gettransfer refuses any refund saying without any proof that the driver was at the airport. This is simply fraud.”

Helpful Report

Posted 3 years ago

“I booked and paid a transfer from Miami Airport to Fort Lauderdale this month. When arriving at Miami with the flight I indicated them (which was on time), the driver never showed up, didn't answer my messages, phone calls and SMS as I tried to know where he was waiting. I finally had to take a taxi and Gettransfer refused to refund the money for a service which wasn't delivered. This is simply theft !”

Helpful Report

Posted 3 years ago

“I ordered a transportation from the Dead Sea to Ben Gurion Airport. From family reasons we couldn't travel and I cancelled the prepaid transfer. GetTransfer claims to keep the money in a company account saying that I can use it when I'm going to Israel again. This is an unfair business practice. As we will not be travelling to Israel in the near future, the company simply stole our money.”

Helpful Report

Posted 3 years ago

“Free cancellation with a full refund doesn´t mean you will see your money after you cancel the trip well in advance. The only way is a voucher for future travel. Terrible customer service, useless QA department (dealing with a claim) - look better elsewhere.”

Helpful Report

Posted 3 years ago

Gettransfer is rated 4.2 based on 3,349 reviews